In 2004 and 2005, Zhoukou Bureau took development as the first priority, vigorously explored the market, innovated business ideas, diversified management to spread the risk of funds, served agriculture, countryside and farmers, served the government, served local economic and cultural construction, sought new business opportunities and business models, cultivated new economic growth points, enhanced market competitiveness, and maintained the momentum of rapid growth of business income. The city's business income scale rose from the seventh place in the province of 200 1 to the fifth place in 2005. In the philatelic business, we seized the opportunity of issuing special postage postcards of Poems of Revolutionary Martyrs by the State Post Bureau, and combined with the educational activities to maintain the advanced nature of party member, we developed a series of philatelic products of General Ji Hongchang, and held a issuing ceremony in Fugou County, the birthplace of Ji Hongchang. China postal logistics business has developed by leaps and bounds, and its main direction is to develop integrated projects with high added value, strong timeliness and small scale, which are suitable for the whole network operation. It has realized the transformation from "entering the market" to "entering the enterprise" to develop major customers in the industry, and the completion rate of income plan has jumped from the last three in the province in 2004 to the top three in the province. The letter business has carried out two major projects: ideological and moral construction of minors, award-winning letters and essays, and award-winning postcards for answering questions in safety production knowledge contests. The whole region uses 900,000 special envelopes for minors' ideological and moral construction, ranking first in the province; 450,000 postcards were developed to answer questions about safety production knowledge, ranking first in the province. Postal savings business, give full play to the advantages of network technology, and increase the development of intermediary business such as green card and agricultural electricity payment. The scale and benefit of postal savings reached a record high. The city's net balance was 1, 32 1 billion yuan, and the accumulated balance reached 5.369 billion yuan. Issued 273,800 green cards; The balance of rural electricity payment account is 982,654,38+0.465,438+0.000 million yuan, and the account is in 59 yuan. The city has developed 2,300 postal agricultural materials chain distribution service outlets for agriculture, rural areas and farmers, and distributed 2,920 tons of "Jin Dadi" compound fertilizer, with the distribution amount of 6132,000 yuan, of which Fugou County Bureau sells "Jin Dadi" compound fertilizer 1 134 tons, ranking among the top counties and cities in the province. Standardize the express delivery service and put an end to user complaints. Implement the special marketing of "Homesickness Month" in Mid-Autumn Festival and provide personalized service. Started the court summons and ID card express service. Opened a bank cash box business, equipped with a special car delivery. Join forces and complement each other's advantages, and cooperate with Luohe Railway Station and Zhoukou Railway Station to carry out express train ticket business. Newspaper distribution will deepen the reform of delivery system, formulate new distribution methods of agency fees, and mobilize the enthusiasm of delivery personnel. Acting as an agent for telecom business, strengthening cooperation with telecom operators, realizing interactive development and expanding the scale of agency cards; China Postal Communication Company operates in chain stores, with a cumulative sales of 1.99 million units, ranking first in the province and nationwide, and being rated as the designated distributor of "core channel" and "mobile mind" by mobile companies.
The service level has been further improved. 1.In 2004, Zhoukou Bureau implemented five projects, namely: capital security project, three-level inspection system project, mail standardization and time limit standard project, standardized service project and new management mode project. Two, the implementation of postal propaganda into the village project, two years to paint the wall of postal advertising 1. 1.8 million. Three. Set 2005 as the year of postal service. The "Daily Management and Assessment Measures for the Service Quality of Postal Service (Deposit and Remittance)1185 Customer Service Center" was issued, and 23 social supervisors, 5 mysterious customers and 9 directors of the county bureau's inspection office were hired as perennial postal service supervisors. The fourth is to carry out 100-day service inspection activities, by means of self-inspection by county bureaus, telephone supervision, spot check by municipal bureaus, unannounced visits by mysterious customers, etc., to assess the objectives of compliance, bureau appearance, user complaint rate, and service publicity implementation of each bureau, and solicit opinions to promote the improvement of postal employees' awareness of compliance. V. The service manual has been compiled. 6. Open channels for users' complaints, announce the three-level service telephone numbers of provinces, cities and counties, and publicize the service commitment to advertise on the wall. In 2005, 2,000 murals were publicized, of which13,800 were publicized in the whole city, and the coverage rate of rural villagers reached 100%. The system of user complaint ledger and analysis notification was established, which solved the hot and difficult problems in postal service in time. Seven, strengthen the management of time limit, further speed up the mail delivery, and ensure the city and county reporting rate 100%. In 2005, the average number of complaints from users in the city dropped from 92 at the beginning of the year to 13 in February, with a drop rate of 86%. The provincial bureau praised Zhoukou service 15 times that year. In the first half of the year alone, the Provincial Bureau praised Zhoukou Bureau four times in five inspection reports. Zhoukou bureau has four service ideas and methods forwarded by provincial bureau. The news media reported 32 positive articles of Zhoukou Post throughout the year, and the National Bureau and the Provincial Bureau forwarded 12 letters of commendation from users, accounting for 32% of the total letters of commendation from users in the province. Eight, continue to carry out the "top ten" salespersons, "top ten" couriers, "top ten" management sub-bureau selection activities, so that the quality of postal services has been significantly improved.
Enterprise management has been further strengthened and improved. Consolidate the foundation of financial management, reduce costs and increase efficiency. The measures for financial management of Zhoukou post office, the notice of Zhoukou post office on strengthening cost management and several provisions on expense reimbursement of Zhoukou post office were issued. According to daily maintenance, medium repair and overhaul, the maintenance cost quota is compiled with 100 km maintenance fee and 1 10,000 yuan asset maintenance fee. Implement the policy of the provincial bureau, strictly pay agency fees, determine the expenditure standard of conference fees according to the conference plan and category, and approve the office telephone fee standard according to the workload. Business, production and operation and maintenance departments are responsible for the controllable costs of their own units, and functional management departments, as cost centers, are responsible for the controllable costs. Distribute cost registers to county bureaus and departments, distribute budget plans according to the cost quota of each unit, and control the cost expenditure of each unit on a monthly basis according to the progress. Implement authority management for specific expense items and set up a vehicle maintenance management team. Where the maintenance cost of 500 yuan is above, it must be audited by the maintenance management team and reported to the director for approval before maintenance; Set up an office telephone cost management team, verify the cost standard of each office telephone, save money and go public, and overspend at your own expense; Improve the management methods of hospitality, implement unified management of all kinds of meetings and receptions, fix accommodation, standard expenses, define the scope, approval procedures and reimbursement time limit. Control reimbursement procedures, implement four-level audit control on enterprise integration expenses, that is, the county bureau chief, the bureau accountant, the bureau chief financial officer and the bureau chief review and sign step by step, and implement five-level audit control on professional expenses, that is, in addition to the above four levels, plus the professional managers of the bureau review and sign step by step. Strengthening audit supervision, the total amount of projects submitted was 206310.9 million yuan, and the audit found15.6784 million yuan, and the audit decreased by 4.9535 million yuan, with a reduction rate of 24%. Strengthen industry management and legal affairs. The postal administrations at the city and county levels conscientiously perform the functions of industry management, and strengthen the management of philatelic and express delivery markets, postal supplies and appliances, and special postal signs. The city's * * * law enforcement inspection 666 times, found two illegal courier companies; Demolition of four newsstands using postal signs; Deal with 1 stamp dealer, confiscate more than 400 stamps and impose a fine of 2000 yuan; Check 355 outlets of sales envelopes (express envelopes), and the qualified rate is 100%. Only two production enterprises in Zhoukou City, Shenqiu and Fugou, produced 8 batches of three types of envelopes, with a qualified rate of 98%. The review rate of major contracts of enterprises reached 100%. More than 0/000 postal employees in the whole city/KLOC have received education and testing. A lawsuit case reporting system has been established. Carry out the "12345" project for basic management. Strengthen safety management and enhance the safety awareness of all employees. Implement the responsibility system for production safety and the target responsibility system for comprehensive management of social security, establish and improve the responsibility mechanism for safety prevention, organize the national "Safety Month" activities, regularly educate employees on safety, conduct safety inspections in advance on important holidays, organize night safety surprise inspections irregularly on a daily basis, increase the frequency of inspections on important parts such as vaults, computer rooms and sub-branches (rooms), find hidden dangers and eliminate them in time, and conduct regular inspections on financial employees, and deal with them first when abnormal situations are found. No major safety accidents occurred in Zhoukou throughout the year.
Network construction has been accelerated, capital construction has been greatly improved, and investment in improving workers' production and living conditions has increased. In 2005, Zhoukou Bureau upgraded the computer information platform of intermediate business, including data conversion and filtering, which reduced the labor intensity of business operators and provided a strong technical guarantee for accelerating business development and scale expansion. From May 10 to May 16, 2005, the switching project of the savings and remittance network was completed. That year, the electronic sub-bureau system was successfully launched, including the connection between the six business outlets of the Municipal Bureau, the mail room, the express company terminal and the provincial bureau server. The line adopts the cost-saving green card reuse method, and the speed is increased from 9.6K to 64 K, completing the expansion project of 77 postal savings business stations in the city; Install and debug 6 ATMs for 6 county bureaus respectively. In 2005, Zhoukou Bureau also invested 1.4 million yuan to transform the city's 12 business outlets, which enhanced the image of foreign service. Three new employee residential buildings in the postal residential area of the Municipal Bureau were completed during the year.
In 2005, a six-month education campaign to maintain the advanced nature of * * * party member was launched, which promoted enterprises to establish and improve a long-term mechanism to maintain the advanced nature of * * * party member, maintained a good mental state of party member, and provided ideological guarantee for enterprise development.
Launching Ceremony of Personalized Stamps for China Surname Culture Festival On June 65438+1October 65438+September 2004, the Organizing Committee of China Surname Culture Festival (the first session) and Zhoukou Municipal People's Government held the launching ceremony of personalized stamps for China Surname Culture Festival in Zhoukou People's Hall. President of All-China Philatelic Association, Secretary of Zhoukou Municipal Party Committee, Mayor of Zhoukou City and Deputy Director of Henan Post Bureau Song attended the launching ceremony, and Xinhua News Agency, CCTV and other news media participated in the live coverage. Liu Pingyuan and Dong Guangfeng unveiled the launching ceremony of personalized stamps for China Surname Culture Festival. There are 6 kinds of personalized stamps for Chinese surname culture festival, including 3,000 editions of personalized stamps, 3,600 first-day covers, 4,000 sets of personalized stamp book1.00,000 sets of personalized card book1.00,000 sets, 500 sets of silver commemorative stamps with the same surname, and 0,000 sets of gold commemorative stamps of Chinese ancestors1.00.
In 2004, Zhoukou You Guo Communication Mobile Phone Store opened in seven post offices, including Zhoukou, Shenqiu, Dancheng, Xiangcheng, Taikang, Shangshui and Lu Yi. Among them, Zhoukou You Guo Communication Mobile Phone Store has the largest mobile phone sales and numbering business area, the most modern decoration and the most advanced equipment. The telecommunications business of Zhoukou postal agency has developed rapidly relying on the national postal communication. In the whole year, 7 105 mobile phones were sold, accounting for 30% of Zhoukou's mobile phone sales market share, and the number of mobile phones was 14706.
Strong Law Enforcement Destroys Black Express In 2004, Zhoukou City had some illegal acts, such as impersonating postal workers, embezzling postal special express envelopes, and collecting express mail at low prices. In order to ensure the communication safety of the people, standardize the postal market order and maintain the postal image, Zhoukou postal industry management and law enforcement departments, together with Zhoukou public security, industry and commerce departments, smashed three "black express companies" such as Shentong and Tong Yuan on June 5438+00, and seized two computers, express delivery tools and articles 15. Zhoukou Bureau then published a letter to the vast number of postal express customers, expounding the illegal operation of "black express company" and its damage to the country, enterprises and people from different angles, which was well received by all walks of life.
Issuing Postcards to Continue to Write the Spirit of General On May 26th, 2005, the issuing ceremony of special postage postcards of Poem Copy of Revolutionary Martyrs (Ji Hongchang) and personalized stamps of General Ji Hongchang was held in Fugou County. Mao Defu, Deputy Secretary-General of Henan Provincial Political Consultative Conference, Zhang Liyang, member of the Party Group and Deputy Director of Henan Post Bureau, heads of Zhoukou Municipal Party Committee and Municipal Government, all members of the four major teams in Fugou County attended the ceremony, and 2,700 people from Hezhifugou County of Zhoukou City attended the ceremony. Guangming Daily, Xinhua News Agency Daily Telegraph, Henan Daily and other national and provincial media reported on the spot. Zhang Liyang and Miao Deyu, secretary of Fugou County Party Committee in China, delivered warm speeches. After the State Post Bureau decided to issue this set of postcards, Zhoukou Bureau developed six series of stamp products, including General Ji Hongchang's Personalized Stamp, Splendid Fugou Hongchang's Hometown, and Hongchang's Hometown's Pure Silver Stamp Collection, in combination with the educational activities to maintain the advanced nature of party member. At the same time, there was a stamp collecting craze in Fugou County, and government agencies and people went to the post office to order stamp products. A small postcard greatly increased the reputation of Zhoukou Post.
Zhoukou inspection and audit work carried out the "12345" project. In 2005, Zhoukou inspection and audit work carried out the "12345" project around the principles and objectives of basic management. That is, clear a train of thought, build a mechanism, change ideas, change methods, use various means, adhere to requirements and seek practical results; It has realized two changes from convenient work to implementing rules and regulations to completing the task of filling out forms to achieving the actual effect of inspection and audit; Build three platforms: business, delivery, 1 1 185 customer service center; Construct four systems: legal affairs, management monitoring, tariff audit and business management; Solve five hot and difficult problems: duty performance of two posts, customer complaints, standard time limit, illegal operation and low personnel quality. In that year, the quality inspection and assessment of the three-level inspection system organized by the provincial bureau, the rectification rate of Zhoukou Bureau was determined to be 90.6 1%, ranking second in the province.
100-day service inspection In September 2005, Zhoukou Post Office launched a 100-day service inspection activity. Activities are mainly carried out through unannounced visits, routine inspections, unit self-inspection, and spot checks by the Municipal Bureau. , the legal compliance management, bureau appearance, user complaints, wall publicity and other projects for target assessment. The number of complaints from users in the city dropped from 92 at the beginning of the year to 13 at the end of the year, with a drop rate of 86%. It has solved the outstanding problems in postal service and strengthened the service consciousness of people at all levels to operate according to law.
Smooth channels for users' complaints In 2005, in order to further smooth channels for users' complaints, Zhoukou Bureau further improved the postal village-to-village system, and painted more than 2,000 publicity walls throughout the year, covering more than13,800 in the whole city, and the coverage rate of rural villagers reached 100%. The Interim Measures for User Complaints of Zhoukou Post Office was issued to improve the complaint handling process, standards and time limit. The "Measures for the Administration of Complaint Telephone" was issued, and the telephone answering rate was included in the monthly inspection for assessment, so as to improve the telephone answering rate. (Chu Huawei)
Postal workers moved to new houses in 2005, three new residential buildings 15630 square meters were built in the postal residential area of the municipal bureau, and 96 postal workers moved to new houses. The Municipal Bureau also invested more than 700,000 yuan to harden the lake surface of the community park, afforested the park in a panoramic view, and installed fitness equipment, basketball stands, table tennis tables and other sports and entertainment facilities, which greatly improved the quality of life of postal workers. (Wang Zhen)