Whether the fitness card can be refunded should be determined according to the contract or relevant notice; If the gym doesn't perform the contract, consumers can ask for a discount on unused time. According to Article 10 of the Measures for Punishment of Infringement on Consumers' Rights and Interests, the operator of advance payment shall agree on the service content with the consumer, and if he fails to perform the contract, he shall refund the money and bear the interest and reasonable expenses. If there is no refund agreement, the refund shall be calculated in a way that is beneficial to consumers. If the operator deliberately delays or unreasonably refuses to refund, consumers can complain to the consumer association or the industrial and commercial bureau.
The card withdrawal process of fitness card:
1. Understand the terms of the contract: Before applying for card withdrawal, you should first read the signed fitness service contract carefully and understand the terms and conditions of card withdrawal in the contract;
2. Preparation materials for card withdrawal: According to the requirements of the contract, prepare relevant certification materials required for card withdrawal, such as ID card, fitness card, consumption certificate, etc.
3. Submit an application for card withdrawal: submit an application for card withdrawal to the fitness center with relevant supporting materials;
4. Waiting for the audit result: The fitness center will audit the card refund application, and refund it according to the contract after it is approved.
To sum up, if the fitness card cannot be refunded, consumers can complain to the consumer association or the industrial and commercial bureau. The card withdrawal process includes understanding the contract terms, preparing the card withdrawal materials, submitting the card withdrawal application, and waiting for the audit results.
Legal basis:
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 9
Consumers have the right to choose their own goods or services. Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services.