In the second card column in the background of the member system, we set the SMS reminder time reasonably according to the actual situation of the store to remind members to spend in time and enhance the experience.

Suggestion: In view of the situation that individual consumers can't run out within the time limit, the company has specially introduced measures. You can also set extension policies, such as 7-day extension, 14-day extension and 30-day extension. According to the actual situation of the store, the rest will be paid.

Card-splitting is one of the commonly used marketing methods for physical businesses. 80% of the stores have such problems mainly focused on verbal notification, no special card tickets for membership cards, no manual counting using professional membership systems, and no customer service SMS or WeChat reminders.

First of all, it does not constitute fraud. The other party didn't lie to you. You need to exercise and provide you with a place to exercise. Secondly, if you want a refund, you need to check whether you have signed a contract with the gym when you apply for the annual card. If the contract has been signed, we need to see whether the other party has breached the contract or whether we have the right to terminate the contract as collateral. If no contract is signed, you can only bring a lawsuit to the court within the scope prescribed by law. According to Article 26 of Judicial Interpretation of Contract Law: "After the establishment of the contract, the objective situation has changed greatly, which is not a commercial risk and cannot be foreseen by the parties when concluding the contract, and it is harmful for one party to continue to perform the contract or the purpose of the contract cannot be achieved. If the parties request the people's court to modify or terminate the contract, the people's court shall decide whether to modify or terminate it according to the principle of fairness and the actual situation of the case. " . For example, the new gym is too far away to go to such a place.

You can complain to the consumer association or file a lawsuit for settlement.

Did you buy a second card or an attendance card? If it is the second card, is there a time limit on it?

If not, it is illegal. If it is marked, it is. If the date has passed, it is due. The time card depends on the time. Even if you haven't been there once during this period, it has expired.