First, the overall workflow:
morning shift
1, arrive at work 10 minutes in advance, punch in, and put on work clothes.
2, turn on the computer, turn on the lighting and electrical appliances.
3. Supervise the early shift staff to punch in.
4. Read the logbook and handle the matters indicated in the logbook.
5, tidy up the front desk, do a good job in the front desk area health.
6, inventory, check the goods and make timely supplements, timely notify the finance when the goods are in short supply.
7. Maintain standing services and provide standardized services according to the reception process.
8, check and urge the cleaning staff to do a good job in the club area health.
9. Do a good job in the reception of members, visitors and other personnel according to the reception procedures.
10. When new members apply for membership, they should do all the work quickly and accurately according to the membership management system.
1 1. Answer the phone according to the phone answering process.
12, do a good job in booking service and commodity sales.
13. When the guest handles matters such as leave, card transfer and card return, the customer fills in the application form and immediately reports to the superior.
14, broadcast timely and accurately, with punctuality, soft and clear voice.
15. Check the hand grooves and sign the log for confirmation.
16. In case of night shift personnel handling or other important matters, it shall be recorded in detail in the work log in time.
17, the handover with the night shift personnel is correct, and the supervisor on duty is informed to agree to get off work.
night shift
1. Go to work five minutes early and put on work clothes.
2, and early shift personnel to do a good job of handover.
3, urge employees to do a good job of punching in and out of work.
4. Read the logbook and handle the matters indicated in the logbook.
5, tidy up the front desk, do a good job in the front desk area health.
6, inventory, check the goods and make timely supplements, timely notify the finance when the goods are in short supply.
7. Maintain standing services and provide standardized services according to the reception process.
8, check and urge the cleaning staff to do a good job in the club area health.
9. Do a good job in the reception of members, visitors and other personnel according to the reception procedures.
10. When new members apply for membership, they should do all the work quickly and accurately according to the membership management system.
1 1. Answer the phone according to the phone answering process.
12, do a good job in booking service and commodity sales.
13. When the guest handles matters such as leave, card transfer and card return, the customer fills in the application form and immediately reports to the superior.
14, broadcast timely and accurately, with punctuality, soft and clear voice.
15. Check the hand grooves and sign the log for confirmation.
16. In case of handling or other important matters by early shift personnel tomorrow, it shall be recorded in the work log in detail in time.
17. Pay the money, receipts, membership forms, etc. received today. Go to the finance department.
18, do a good job in cleaning the area before work, and check whether the lighting, air conditioning and other facilities of the clubhouse are properly closed.
19, punch in after work
Extended data:
Stellar division
4. 1 Gyms are divided into five stars, namely, five stars, four stars, three stars, two stars and one star. The highest star is five stars, and the lowest star is one star. The higher the star rating, the higher the level of the gym. GB/T 18266 The marks in this part shall be implemented according to the relevant mark standards.
4.2 The star rating is based on the cleanliness, sanitation, environment and safety rescue, equipment, facilities and maintenance, and service level of the gym. The specific evaluation methods are implemented according to five standards, namely, facilities and equipment evaluation standard, facilities and equipment maintenance evaluation standard, cleanliness and hygiene evaluation standard, service quality evaluation standard and customer opinion evaluation standard, promulgated by the national sports administrative department.
Specification requirements
The construction, ancillary facilities and operation management of the gymnasium shall meet the requirements of the current laws and standards on fire control, safety, hygiene and environmental protection promulgated by the state.
1 Qualification requirements for service personnel.
1 Gym employees must hold relevant certificates.
2 Proportion of social sports instructors in gymnasiums with different stars: the number of social sports instructors (fitness or aerobics) equipped with five stars shall not be less than 50% of the total number of listed employees (and not less than 4);
Four-star social sports instructors (fitness or aerobics) shall not be less than 30% of the total number of listed positions (and not less than 2);
The number of three-star senior social sports instructors (fitness or aerobics) is not less than 50% of the total number of listed positions (and not less than 3);
Intermediate social sports instructors (fitness or aerobics) equipped with two stars shall not be less than 50% of the total number of posts listed (and not less than 2 people).
One-star listed instructors must be social sports instructors (fitness or aerobics) at or above the junior level.
References:
Fitness center-Baidu encyclopedia