(1) Morning meeting

1, determine the work plan and focus;

2. Inventory and prepare promotional marketing supplies for the day;

3.gfd test;

(2) Evening meeting

1, all work returns and performance reports of the day, feedback members' demand information, and exchange classic cases or special problems of team members of the day;

2. Evaluate and analyze the performance of shop assistants and put forward suggestions for improvement;

3. Report the sales performance and important information feedback of the previous day;

(3) Weekly and monthly meetings

1, skills, mentality, enthusiastic scheduling;

2, inventory, apply for next week (month) promotional supplies;

3. Evaluate and analyze the performance of team members and put forward suggestions for improvement;

4. Conduct business knowledge and skills training for superior supervisors;

Daily work:

Morning shift: wear uniforms to work according to the store regulations. After opening the door at eight o'clock in the morning, arrange one person to clean up, one person to help take out yesterday's garbage, and finally two people take turns standing in front of the store to welcome guests. Note: As there are relatively few passengers in the morning shift (except holidays), we will focus on publicity, short-term case exchange and telephone calls.

Visit reservation (but it can't affect reception), office environment and some logistics work.

Handover at noon: After the front desk arrives at the post, the early shift staff and the late shift staff will hand over the cash and accounts, which will be signed by the service manager for confirmation. When the shift is handed over at noon, the inventory of goods sold at work should be counted, and the inventory of all goods should be counted twice a week at noon.

Important note: after work, due to the long working hours, the customer flow is intermittent, so you must adjust your mental state and that of the clerk. When you get off work, just like changing shifts at noon, you must independently complete the daily sales report 30 minutes in advance. Finally, people leaving the store should pay attention to safety, fire prevention and theft prevention, nip hidden dangers in the bud and prevent unnecessary losses to the company.

Make clear the sales target, refine and quantify the sales task, implement it to everyone, and analyze the relevant data.

Make a fuss in the morning, actively plan all kinds of promotional activities, do a good job in publicity and layout, reduce costs as much as possible, open sources and reduce expenditure, thus reducing expenses.

Improve service awareness: coordinate contradictions and communication between employees, and standardize service terms such as greeting each other, greeting customers and answering phones when meeting. Regularly train related skills once a month to improve the overall professional quality, thus improving customer recognition.

Operational recommendations:

The month of giving new members can be changed to the month of joining, which is free. For example, no matter what day you apply for membership in March, it starts from April 1. In the minds of members, he enjoyed this offer as soon as he joined, and this offer will also pass away in hesitation and waiting.

Advantages: It makes up for the incalculability in the later period of the gift and is more attractive than the final gift. Disadvantages: customers will wait until next month. ...

Discussion and cooperation: wedding photo studio, supermarket, insurance, bicycle association, night show, community, high-end restaurant and hotel mainly give away experience rolls and visit X-stand.

Advantages: low input cost.

Disadvantages: lack of channels.