BBK is a service industry. In terms of service, only by combining high-quality goods with high-quality services can we achieve the effect of customer satisfaction.
Excellent service is related to BBK people's behavior, BBK people's skills and our manners. The etiquette accomplishment of employees not only reflects the quality of an employee, but also reflects the overall level and reputation of a company. In BBK, everyone can be polite, dress appropriately, behave in a civilized way, be polite and talk elegantly, and the company will win the trust, understanding and support of the society.
On the other hand, if everyone is rude, disheveled, rude, indifferent or arrogant, it will damage the corporate image, lose customers, lose the market and be at a disadvantage in the competition. People often measure the reputation, service quality and management level of an enterprise from a certain employee and a certain trivial matter.
Etiquette plays an important role in mediating interpersonal relationships. In modern life, the relationship between people is complicated, and conflicts will suddenly occur in peace, and even extreme behaviors will be taken. Etiquette helps to keep both sides of the conflict calm and ease the intensified contradictions. If people can consciously abide by etiquette norms and restrain themselves according to etiquette norms, it is easy to communicate interpersonal feelings and establish a relationship of mutual respect, mutual trust and friendly cooperation, which is conducive to the development of various undertakings.
Therefore, etiquette is a comprehensive reflection of corporate image, culture and employees' cultivation quality. Only by proper etiquette can corporate image building and cultural expression be promoted to a satisfactory position.
We understand the role of workplace etiquette, and we should pay more attention to the requirements of etiquette in our future work, so that people can communicate with each other and respect their feelings.
In the workplace, drinking helps to get promoted? All I know is that it's hard to get promoted without drinking. Of course, it is not absolutely impossible, but you have to take out what you can do without drinking. Can you be active enough to drink and not drink? Can you create a high-pitched and a little dizzy atmosphere without drinking? Can you find a way to let a group of adults relax their vigilance without drinking? Can you make people who drink feel that you are loyal enough to do things without drinking? Wine is a medium. Just like sending messages, you can send messages by talking directly, making phone calls or through the Internet. Sometimes this kind of information transmission, people prefer to pass it through wine. If you don't do this, others won't adapt. So it's not enough just to drink, but also to send the message out. If you can send the message without drinking, you can quit drinking.
Seek adoption
In the workplace, with good clothes, is it helpful for promotion? If you dress well, you will be promoted soon. You might as well consciously imitate the dress code for your next job goal, and make your self-motivated ambition slightly externalized.
What do people feel in the workplace? Do more and talk less.
This is too common and tacky. However, this is the basic common sense of workplace and jungle law. Talk more mistakes, talk less and do more, so as not to offend people easily because of carelessness.
Application of Business Etiquette in the Workplace The Role of Business Etiquette in the Workplace
Some people say that "long-term vision, wise mind and smart words" are the three sharp weapons in the shopping mall. But I think, as a bridge and link for human beings to exchange feelings, establish friendship and carry out various activities, business etiquette is also an indispensable fourth weapon, even more important than other weapons to some extent. Therefore, it can be said that business etiquette is an indispensable weapon for business activities.
Some people regard business etiquette as a stepping stone for business people, others call it a passport for business activities, and some even bluntly say that business etiquette will determine the success or failure of business activities. The role of business etiquette, in a word: strengthen the quality internally and shape the image externally. Specifically, business etiquette plays the following important roles in the workplace:
(A), business etiquette helps to establish good interpersonal relationships.
In business communication, people influence, interact and cooperate with each other. If certain norms are not followed, the two sides will lack the basis for cooperation. Among many business norms, etiquette norms can make people understand what to do, what not to do, what to do and what not to do, which is conducive to determining self-image, respecting others and winning friendship.
(2) Business etiquette helps to maintain the image of business people and enterprises.
The image of an enterprise is expressed by its employees. A good corporate image will help enterprises gain a favorable position in the fierce market competition, while a bad corporate image will often lead to the decline of enterprises. The image of a business person or enterprise employee is a comprehensive and systematic impression of his appearance, manners and conversation in the minds of the people he contacts, and it is an important factor affecting the harmony and success of communication. Business etiquette is a very important means to shape the image. For example, in interpersonal communication, paying attention to etiquette makes people civilized; Manners make people elegant; Manners make people beautiful; Paying attention to etiquette makes people more confident. Using business etiquette can create a good organizational image in the public mind, make enterprises invincible in the fierce market competition, and produce good social and economic benefits.
World-famous Microsoft founder Bill? Gates, according to his classmate Steve at Harvard University, recalled: Bill in college? Gates is unsociable and lacks social enthusiasm. Later, in order to start Microsoft, he had to attend various parties and lectures. Gradually, he was keen on social activities and showed great enthusiasm for social welfare undertakings. He began to listen carefully to the evaluation of people around him, and constantly worked hard to improve his image and make himself more approachable. Of course, he did. Imagine: What if Bill? Gates did not try to improve his image, nor did he attract and win a large group of smart and capable collaborators and followers. How can he create a Microsoft empire that dominates the world?
(C) Business etiquette can enhance the feelings between business people.
In business activities, with the deepening of communication, both sides may have certain emotional experiences. There are two emotional States: one is the voice of emotion; The other is emotional rejection. Etiquette can easily attract each other, enhance feelings and promote the establishment and development of good interpersonal relationships. On the other hand, if you don't pay attention to etiquette and vulgarity, it will easily lead to emotional rejection, cause interpersonal tension and leave a bad impression on the other side.
(D) Business etiquette can improve the efficiency of business activities.
It was once said that if Coca-Cola's factories all over the world were burned down overnight, the headlines of the world's major media the next day would be that banks and financial giants all over the world would scramble to borrow money from Coca-Cola. Because the eight letters with white characters on a red background have been deeply rooted in people's hearts, the corporate image of Coca-Cola Company has been recognized by all countries in the world.
As we all know, there are two indicators to measure the quality of corporate image: popularity and reputation. You can improve your popularity through a large number of media advertisements; Credibility is essentially determined by the quality of employees and advanced management mode. Good image comes from good service, and etiquette service is an important part of quality service. By standardizing the appearance, appearance, service language and operation process of service personnel, the service quality is concrete, standardized and institutionalized, so that customers can get a kind of respect, trust and emotional satisfaction. Once the proportion of "repeat customers" increases greatly, it will bring huge economic benefits to enterprises.
Only when business people have business etiquette, can they establish an inner moral belief and politeness cultivation criterion, thus gaining an inner strength. Under this kind of power, people constantly improve their self-discipline and self-discipline ability, and when doing business with others, they will consciously follow the etiquette norms without the prompt and supervision of others. If we consciously treat people according to these rules, we can get along harmoniously and happily, and the atmosphere of communication will be more harmonious. On the contrary, it is easy to cause resentment and conflict.
American image design master Robert? Pound said: "Your overall display-clothing, figure, face and attitude has opened the door to victory for you, and your appearance has conveyed your authority, credibility and prestige to the world." Indeed, etiquette is the best display of a person's upbringing, manners and personality charm. With the development of business activities, facing the open world and open society, only by expanding communication can it develop rapidly, and etiquette is one of the important tools. Everyone wants to be successful, and success needs to improve self-image and competitiveness, which requires learning etiquette knowledge well. Proper manners and elegant conversation are the magic weapons to win everyone's good feelings.
To sum up, it is not difficult to see the necessity of etiquette in today's society. If you know manners, you will find that life has a new opportunity. Business etiquette also plays a very important role in business activities. Let each of us show our polite personality charm in a society with rapid development and unlimited business opportunities.
How to do a good job in personal etiquette and make yourself develop well in the workplace? Basic manners of people (you are guaranteed to learn a lot)
1. When others pour water, don't just look at it, but hold it with your hands to show politeness.
You should at least be able to answer when others are talking to you. You can't let others say the last sentence, you don't have the next sentence, or you can just say ah, right.
When people stare at you, don't look directly at them and pretend not to notice.
4. In a bad mood, even the best skin care products and cosmetics can't remedy the panel.
5. Poor sleep can make people incoherent, unresponsive and have prominent dark circles.
6. When others release "poisonous gas", don't avoid or fan in disgust and pretend as if nothing has happened.
7. When reprimanded by the leader, don't bow your head, look directly at the leader and accept the criticism with a smile, and the fire of the leader will slowly go out, otherwise the leader will add fuel to the fire.
8. A woman can't ask a man for money with her palms up all her life. .
9. When you leave the table after dinner, you say, "I'm finished, so take your time."
10. It is necessary to pass water and rice with both hands.
1 1. Don't tilt up in the chair.
12. Hold a bowl when eating, and don't pick and choose on the plate.
13. Remember to close the door when you come in last.
14. If you send someone away, you should say, "Go slowly."
15. Don't wash your hands casually. It's impolite to throw water on others.
16. When handing the knife to others, remember to hand it to the end of the handle.
17. Don't expose other people's shortcomings.
18. Don't be distracted when listening to others. This is very impolite.
19. After pouring tea and water for others, don't point the spout at others.
20. When you stand, you have a standing posture, and when you sit, you have a sitting posture.
2 1. When you meet a door that can enter and exit, pull it instead of pushing it.
22. If you say it, you must do it. Don't promise if you can't do it.
23. Don't be greedy and cheap. No matter how much money you have, you will spend it all.
24. When someone is in the room, close the door quietly when you go out.
25. The world doesn't believe in tears.
26. It is better for a man to take time to keep himself.
27. People who are poor are not poor.
28. When serving others rice or tea, if there is a person in the middle, don't pass in front of others, but bypass them from behind.
29. It is true that you have the ability.
30. Learn to be gentle and listen.
3 1. Go to someone else's house and don't sit on someone else's bed.
32. Touch glasses with others on the wine table. Your cup must be lower than the other person's, especially when the other person is an elder or leader.
33. Take an umbrella and enough dry food on sunny days-it is always good to plan ahead.
34. If you ask others, they won't answer you. Don't keep asking.
35. Try not to make any noise while eating.
36. When taking things or putting on shoes, squat down and don't bend over and pout.
When someone criticizes you, even if he is wrong, don't refute it first, and then explain it when everyone calms down.
38. Enough is enough, whether it is eating your favorite food or losing your temper.
39. After dinner at a friend's house, take the initiative to help wash the dishes and clean the table-the host has been cooking very hard and can't let the host clean up afterwards.
40. You will meet all kinds of people in your life. You can't get along well with everyone, but one thing is universal: how you treat others, others will treat you.
4 1. Hospitality should be big, but housekeeping should be small.
42. Take back your fist and fight back more forcefully.
43. People living in this world must first learn the word "forbearance".
Don't tell anyone your secret easily at any time.
45. Money is not earned by saving money, but by spending money.
46. There is no end to learning, not only books, but also how to treat people. This society is far more complicated than you think.
47. Don't discuss the right and wrong of your boss or other colleagues with your colleagues. Your careless words are likely to be evidence that others attacked you.
48. It is your duty to do things well, and it is your dereliction of duty to do things badly.
49. Only buying by mistake, not selling by mistake. Don't just be greedy and cheap.
50. Sometimes loneliness is normal. Don't be afraid, just adjust yourself.
5 1. I have real friends, but I wonder if you are lucky enough to meet them. Don't deny it whether you meet it or not. Don't calculate others, especially the person you like. Don't use means to get the person you like.
52. The bravest thing is to love life after knowing the truth. Don't be afraid of cheating, but you should know that there are cheating in the world.
53. When borrowing money, you should have a bottom in mind, that is, you should think that the money will not come back. Therefore, the money you lend should always be within the range of losses you can bear. Within the tolerable amount, even if I can't come back, I am prepared. You can't borrow the amount you can't afford to lose.
54. It is best not to have economic exchanges between girlfriends unless you are too poor to eat. Many valuable friendships have been destroyed by money.
55. A gentleman can refer to things, but he should not pay attention to things.
56. Be patient when you go out and take a step back.
57. Wipe the table in your own direction.
58. The first sentence on the phone must be "Hello"; Wait until someone else dies.
59. A hundred infidelities are not allowed.
60. Don't spit and throw things everywhere. If there is no trash can, take it home and throw it in the trash can.
6 1. Reading more books is good for your mind, and you will see a wider world.
62. You adapt to society, not society adapts to you.
63. Don't let others know what you really think. Laugh in front of others and cry alone.
64. Don't walk with your hands in your pockets.
65. Simple things are complicated to do, and complicated things are simple to do.
66. Opportunities are only reserved for those who are prepared, and nothing will fall in the sky.
67. Brush your teeth carefully under any circumstances, especially at night.
68. Be sure to have breakfast in the morning and drink a glass of water without breakfast.
69. Talk less about other people's right and wrong, and mind your own business.
70.you are priceless.
7 1. Girls and boys should pay for going out.
72. Be responsible for your actions, don't blame others, think about whether you should do it before you do it, and learn to solve problems yourself.
73. If you want to get ahead in front of others, you must suffer in front of others.
Can people with personality develop well in the workplace? It should be said that personality is not a bad thing. We should understand the advantages of personality and make good use of it. Avoid the negative influence of personality.
I believe I can do better ~ ~
People in the workplace, how do Mi Yue people grasp these ten degrees in the workplace?
First, there is a "degree" in job hunting.
Everyone's education and experience generally determine the career direction, everyone's ability and experience determine the position level, and everyone's family and background determine the work area. So these factors determine that you must be in a professional circle. When applying for a job, you can enlarge the radius appropriately and broaden the range of choices. But the center of the circle can't be deviated and the range can't be too wide. Otherwise, if you leave the professional circle, you will deviate from the professional track, search aimlessly, it is difficult to choose a suitable position, and even become a wanderer in this round. So, you have to master this degree.
Second, there is a "degree" of job hunting mood.
Some people are eager for success and are busy running around all day, but they don't think about the road to success; Some people are slow and don't consider the change of situation and time. Only by recognizing the changing situation and accelerating the entry into the fast lane of job hunting and employment can we catch up with the express train of Mercedes-Benz, otherwise, we will be left in a post station. Turned into a little conch thrown on the beach. So you can't find a job too quickly or too slowly. We should master a degree.
Third, there is a "degree" in pursuing ideals.
Without ideals, people will have no pursuit and accomplish nothing. However, the gap between ideal and reality is an insurmountable gap. Often the ideal is too lofty and the reality is too cruel. Therefore, looking for a job should be realistic and make a good career plan. If you want to be a big name, be a pawn first. Adjust the mentality, first wake up from a dream, get a clear understanding of the workplace situation, see the intensity of competition, let your unrealistic ideas soft land and reposition yourself. Otherwise, you will make the mistake of fishing for the moon in the water and seeing flowers in the fog. You must master this degree.
Fourth, there must be a "degree" in job-hopping and career change.
Everyone should have his own post station in the journey of life and his own coordinates in his career. The same seed, planted in different soil, will have different harvest. Change the place that suits you, and you will thrive. The longer you stay, the more energetic you will be. Professionals, it is very important to find your own water and soil! It is not advisable to attack with static braking, but to get high salary, high position, development, opportunity, happiness and relaxation. I kept jumping around. I have gained a lot and lost a lot. As a result, you won't lose money or even jump into the igloo by mistake. Because it is a small loss, it is not worth the loss, the trajectory is disordered, and it is too late to regret. Therefore, job-hopping and career change can't just jump, and you can turn if you want, so you must master a degree.
Five, write a resume to have a "degree".
The competition in the workplace is too fierce, and if you don't have a sense of competition, you will suffer. Therefore, you should add some flowers and spices to your resume to make it attractive. Your ability and experience can be helped by an amplifier and a magnifying glass. Otherwise, it will be difficult to seek development space in the vast sea of people and enter the highway of career development as you wish. If the job conditions you want are not yet mature, make full use of the existing job opportunities and recharge yourself in your spare time. No matter which industry, enterprise or post, strength is the core of competition. Excellent skills, you can get your golden rice bowl back in the future! However, if you only focus on your resume, make it up and describe your real experience as a flower, your resume will be helpful to you. (entrepreneurship lz 13. ) Enterprises pay more attention to honesty and trustworthiness, communication and coordination skills, team spirit, pressure resistance and high emotional intelligence. These indicators are usually classified as comprehensive quality. Don't let people give you the conclusion that the comprehensive quality is poor, otherwise, you will die. Therefore, you should master this degree when writing a resume.
Sixth, the interview process should be octave:
Manners should be measured, interview etiquette should be measured, psychological preparation should be measured, advantages and disadvantages should be introduced, questions should be answered, questions should be observed, and questions should be asked after the interview.
Seven, the pursuit of high salary should be measured.
Promotion and salary increase is everyone's dream, and many people are making unremitting efforts for it. However, they envy high-paid intellectuals, executives and high positions, but ignore the high blood pressure, hyperlipidemia and hyperglycemia caused by high pressure and high load, as well as the sense of loss and depression, which makes them live in helplessness. Therefore, there must be a degree of hope, desire and desire. Otherwise, it is disappointment, even despair. To master this degree.
Eight, be a man in the workplace.
You should get along well with your superiors, subordinates and colleagues. You can't live alone on an island, and you can't keep in touch with everyone. It is necessary to communicate with colleagues more, have contacts and human feelings, and not to pull gangs and intrigue. We must master this degree. Otherwise, we must passively jump ship.
What if a man is suspected in the workplace? Therefore, the most important thing after being suspected is to actively increase contact, and it is best to talk openly with each other. Sometimes doubt may be a casual joke or a misunderstanding caused by some gossip. Frequent communication can bring people closer, generate trust and eliminate suspicion.
(2) Treat others' questions correctly and learn to comfort yourself.
Suspicious people often feel insecure and can't tolerate others' indifference and comments. However, as the saying goes, no one said it behind everyone and no one said it in front. In the workplace, it is normal to be suspected and talked about, especially after promotion. Therefore, for some rumors or doubts in the workplace, we should treat them correctly, and suggest not to be bothered by other people's rumors and not to care too much, so as to free ourselves. In addition, you can also use facts to dispel other people's doubts, such as doubts about work ability, and you can use excellent work performance to dispel other people's doubts.
(3) Restrain the occurrence of impulsive emotions.
When people doubt, they should look for the reason of doubt, not get angry with each other. Being angry for no reason will only make things worse.
(4) Maintain a tolerant attitude.
In fact, sometimes it's not that others are biased against you, but that paranoia makes you have the illusion that others are biased against you, which in turn affects your mood and views on others, thus really making others have views on you. Therefore, in the workplace, we should be open-minded, free and easy in everything, and not demanding everywhere. In this way, even if there is a gap, it is easy to eliminate, suspicion will gradually eliminate, and bad mood will naturally disappear.
(5) Take part in sports.
Physical exercise is a good way to cultivate sentiment and exercise physique, and through physical exercise, you can also divert your attention and calm your unhappy heart.
How many times should people jump in the workplace? Landlord, I am also the stationmaster, which really doesn't make much sense. I only 1800. I haven't changed my job for two years after graduation. I finally got up the courage to change jobs next year. I should change my career. I'm going to study fashion design. No matter what others say, I feel that I am not skilled as a webmaster, and it seems really tricky! If your skills are not bad, then find a group company to do it, don't run around .. it's very tiring, and the salary will have to wait for a few months!