Characteristics and experience of quality management and service: in catering service, "customer satisfaction" has always been our service goal. Since the opening of the first hotel in Shu Wang, business leaders have been carrying out the business philosophy that Shu Wang is the home of ordinary people, serving every customer with our sincere feelings, and striving to make ordinary working-class consumers become loyal customers of Shu Wang and the "God of Shu Wang". They are willing to enter the big family of Shu Wang, enjoy the delicious food and quality service provided by various shops in Shu Wang, and also want to experience the warm family-style dining atmosphere and environment. King Shu people have always taken the service tenet of "tasting special food and being king Shu", strictly followed the premise principle of "customer first" in their work, and won the recognition of consumers, local governments and all walks of life with cordial and thoughtful service and a feeling of "home". In terms of catering environment, the decoration style of Shuwang Store is elegant and simple, which contains a strong catering culture atmosphere. The company has advanced facilities and equipment, a large number of excellent professional management personnel and nearly 100 middle and senior management personnel, forming a set of modern management system. After a whole year's preparation, the company organized professional managers to formulate the pre-post, in-post and post-post working standards for every service process, every cooking process, which made the responsibilities, rights and benefits of all departments more clear, and defined the development ideas and goals of the company in the past five years. Finally, in June 2006, ISO900 1:2000 5438+0 was adopted.
Achievements and Prospects: Driven by King Shu, the hot pot industry in Hefei and even Anhui is booming. Korean barbecue and fat beef hot pot are accepted by many consumers, which improves the catering conditions for employees and enterprises in Hefei's two major economic development zones. However, the people of Shu Wang developed steadily, constantly bringing forth the old and bringing forth the new, paying attention not only to taste and service, but also to diet nourishment and cultural taste. Starting from the promotion of food culture, they gave hot pots and dishes that simply pursued the pleasure of hot food.
1999, Shu Wang won the title of "Famous Trademark of Anhui Province". In 2000, the company ranked among the top private enterprises in Anhui Province 100, and won the title of "Advanced Private Enterprise in Hefei" in the same year. In the same year, each store was awarded the titles of "Hefei Assured Restaurant", "Hefei Green Restaurant" and "China Famous Store". In 2002, Shu Wang's old duck pot with dried bamboo shoots and mushroom chicken pot were rated as "China Famous Hot Pot" by China Hotel Association, and in March 2003, they were awarded the title of "National Green Catering Enterprise". At the just-concluded 20 1 1 China Hotel Catering Enterprise Conference, Shu Wang was awarded the "Top 201/China Catering Brands 100".
Ms. Kongjian, the general manager of the company, has also been affirmed by the government and society. 200 1 won the honor of "National Women Entrepreneurship Leader" and "Excellent Young Private Entrepreneur in Anhui Province". In 2003, she was awarded the honorary title of model worker in Hefei, and was gloriously elected as the representative of the 10th National People's Congress of Anhui Province. In 2004, she was named the first top ten heroines and March 8th red flag bearer in Luzhou.