1
give the right prescription for an illness
Due to the differences in physical and psychological development between men and women, as well as the differences in responsibilities and obligations in the family, there are great differences in purchasing and consumption psychology. Salespeople need to investigate the purchasing tendency of these people at different ages and genders.
2
Weigh a person's words carefully and observe his facial expressions closely.
The professional particularity of salespeople requires them to have keen observation, be good at trying to figure out the psychology of various consumers from appearance, manners and manners, correctly judge the purpose and hobbies of consumers, and carry out targeted reception. Including personal dress, manners, professional age, gender and other information.
three
Image charm
1. Passion. Salespeople should always be enthusiastic. The other person will think that you are very close and natural. Enough ammunition is enough, not too enthusiastic, otherwise it will backfire and cause others' hypocritical mentality.
2. Cheerful. We should maintain a frank and straightforward personality and face everyone positively with this mentality.
Step 3 be gentle. It is characterized by affable speech, generous and natural manners and gentleness. This will make people think that you are an easy-to-contact person.
4. perseverance. One of the will characteristics of character. The task of commercial activities is complex, and achieving the goals of commercial activities is always accompanied by overcoming difficulties. Therefore, business personnel must have a firm personality. Only with firm will and perseverance can we find ways to overcome difficulties and achieve the expected goals of business activities.
5. Be patient. The word "forbearance" is very important for salespeople to be a "ninja turtle" that can withstand abuse.
6.humor. A sense of humor can narrow the distance between you and your customers, make them easily reach a happy relationship with themselves, and get happiness and smile from you at the same time.
Five golden laws
First: when you can't understand the real problem of the customer, try to let the customer say it.
Ask more questions, be curious and give full play to the spirit of asking questions, so that customers can complain more and ask more questions to understand their real needs.
Second: identify with customers' feelings.
When the customer has finished speaking, don't answer questions directly, but avoid them emotionally, such as "I feel you …", which can reduce the customer's alertness and make the customer feel that you are on the same starting line with him.
Third, grasp the key issues and let customers elaborate.
"Retell" customers' specific objections, understand customers' needs in detail, and try to let customers explain the reasons in detail on key issues.
Fourth: Confirm the customer's questions and answer them repeatedly.
What you have to do is to repeat what you have heard. This is the so-called part of following, understanding and following the mutual recognition between customers and themselves. This is the final transaction channel, because by doing so, you can know whether your customers know the benefits of your products, which will lay the foundation for you to guide your customers to ultimate success.
Fifth, let customers know the real motive behind their opposition.
When customers see the motivation behind them, sales can start from here, think of and say the value that customers need, then the gap between them will be eliminated, and only in this way can we establish a real relationship of mutual trust with customers.