First, emergency support
1. In low-risk areas of COVID-19, except for special places such as airports, railway stations, long-distance passenger stations, docks and entry and exit ports, it is generally unnecessary to check the "health code";
2. When the "health code" needs to be checked, the information related to epidemic prevention and control is automatically integrated into the "health code" through technical means, which simplifies the operation and is suitable for the elderly;
3. Optimize services such as agency inspection;
4, the implementation of "health code" national mutual recognition, convenient for the elderly to cross provinces;
5. Conditional regions and places should set up "no health code channels" for the elderly who do not use smart phones, and do a good job in service guidance and health verification;
6. Promote the association of "health code" with ID card, social security card, old-age card and citizen card, and gradually realize "swipe card" or "brush face" access;
7, the construction and transformation of a number of community convenience consumer service centers, elderly service stations and other facilities;
8. Provide services such as purchasing daily necessities, food and beverage take-out, housekeeping appointment, collecting and remitting, registering for medicine, seeing a doctor, and spiritual comfort. For the elderly at home, especially the elderly who are lonely, empty nesters, disabled people, left-behind people and other key groups;
9. Provide online and offline emergency rescue support services such as emergency risk warning, emergency evacuation tips, "one-click call" emergency rescue, relocation of affected people, and distribution of relief materials;
Second, transportation and travel.
10, maintain the cruise taxi call service and improve the telephone connection rate for the call service;
1 1. Guide the network car platform company to optimize the car calling software, increase the "one-click car calling" function, encourage the provision of telephone car calling service, and give priority to meeting the orders of the elderly;
12. Encourage qualified areas to set up taxi waiting points and temporary parking spots in hospitals, residential areas and important commercial areas, and provide convenient taxi call service by relying on information technology;
13, railway, highway, water transport, civil aviation and other public transportation * * * While realizing mobile payment, e-ticket and code scanning, the use methods such as cash, paper bills, vouchers and certificates are retained;
14, support qualified social security cards to increase traffic travel functions, and encourage qualified areas to promote the elderly to take urban public transport with ID cards, social security cards, old-age cards and other documents;
15. Optimize window services such as railways, highways, water transport, civil aviation passenger stations and rail transit stations to facilitate the elderly to purchase tickets and print tickets on the spot;
16 and other service windows, expressway service areas and toll stations should provide consultation, guidance and other convenience services and help for the elderly;
Third, daily medical care.
17, medical institutions and related enterprises should improve the telephone, internet, on-site and other appointment registration methods, and unblock the appointment registration channels for elderly people such as family members, relatives and friends, and family contracted doctors;
18, medical institutions should provide a certain proportion of on-site number sources, and keep artificial service windows such as registration, payment and printing inspection reports;
19, equipped with doctors, volunteers, social workers and other personnel to provide medical guidance services;
20. Simplify the online medical service process, provide voice guidance, manual consultation and other services for the elderly, and gradually realize the information exchange between online medical services and intelligent terminal devices such as self-service registration, calling, payment, printing inspection reports and taking medicines of medical institutions;
2 1. Promote medical services through multimedia such as ID cards, social security cards and electronic medical insurance certificates, and encourage the application of technologies such as face recognition in medical treatment scenes;
22. Build a community and family health service platform, with family contracted doctors, family members and relevant market players as the main body, to help the elderly obtain health monitoring, consultation and guidance, drug distribution and other services to meet the health needs of the elderly at home;
23. Promote "Internet+medical health" and provide follow-up and follow-up management services for common and chronic diseases of the elderly;
Fourth, daily consumption.
24. No unit or individual may refuse to accept cash in the form of standard terms, notices, statements and notices.
25, improve the service personnel face-to-face service, retail, catering, shopping malls, parks and other high-frequency consumer places for the elderly, utilities and other basic public service charges, administrative fees, should support cash and bank card payment;
26. Places operated by unmanned sales mode shall meet the cash payment needs of consumers in an appropriate way, and provide cash payment channels or conversion means;
27. Promote financial institutions, non-bank payment institutions and online shopping platforms to optimize user registration, bank card binding and payment processes;
28. Create large character version, voice version, national language version, concise version and other apps suitable for mobile banking to improve the ease of use and security of mobile banking products;
Verb (abbreviation of verb) cultural and sports activities
29. In parks, gymnasiums, tourist attractions, cultural centers, libraries, museums, art galleries and other places that need to be reserved in advance, artificial windows and telephone lines are reserved, and a certain number of offline walk-in or ticket purchase places are reserved for the elderly;
30. Provide necessary information guidance, artificial assistance and other services for the elderly to enter cultural and sports venues and tourist attractions, obtain electronic explanations, participate in national fitness activities, and use intelligent fitness equipment;
3 1. According to the universal cultural needs of square dance and mass singing, develop and design intelligent applications suitable for the elderly to facilitate their social entertainment;
32. Explore technologies such as virtual reality and augmented reality to help the elderly enjoy intelligent services such as online sightseeing, watching game exhibitions and fitness conveniently;
Intransitive verb government service
33. Realize high-frequency services such as social insurance treatment qualification certification and subsidies for the elderly, so that the elderly can run less errands;
34, government service platforms at all levels should have the functions of authorized agents, relatives and friends. To facilitate the elderly who can't use or operate smart phones to do things online;
35, medical care, social security, civil affairs, finance, telecommunications, postal services, letters and visits, entry and exit, payment of living expenses and other high-frequency business, should retain offline channels, and extend to the grassroots, to provide convenient services for the elderly;
36, the entity service hall and community comprehensive service facilities should be reasonable layout, equipped with guidance personnel, set up on-site reception window, give priority to the reception of the elderly;
37. Promote "one-stop" service to further improve the experience of the elderly;
Seven, intelligent terminal
38. Promote the aging transformation of smart terminal products such as mobile phones, making them more convenient for the elderly to use with large screen, large font, large volume, large battery capacity and simple operation;
39. Actively develop intelligent terminal products such as intelligent assistance, smart home, health monitoring and pension;
40. Publish the promotion catalogue of smart health medical products and services, carry out application pilot demonstrations, and promote the continuous optimization and upgrading of smart terminals according to the requirements of aging;
4 1. Build a standard and testing service platform for intelligent and healthy terminal equipment for the aged, and improve the ability of product design, research and development, testing and certification suitable for the elderly;
42. Promote the aging transformation of Internet websites and mobile Internet applications closely related to the daily life of the elderly, such as government services, community services, news media, social communication, life shopping and financial services;
43. Optimize the functions of interface interaction, content reading, operation tips and voice assistance. , encourage enterprises to provide "caring mode" and "elderly mode" of related applications, and incorporate barrier-free transformation into daily update and maintenance;
44. Carry out the pilot of universal telecommunications service, promote the deep coverage of administrative villages with mobile networks, and strengthen the broadband network coverage of old-age service institutions and elderly activity centers in remote areas;
45. Carry out accurate fee reduction, guide basic telecommunications enterprises to provide greater tariff concessions for the elderly, reasonably reduce the cost of using mobile phones, broadband networks and other services for the elderly, and launch more affordable telecommunications services for the elderly;
46, organize industry training institutions and experts to carry out special training, improve the elderly intelligent application operation ability;
47. Encourage relatives and friends, village (neighborhood) committees, elderly associations, volunteers, etc. Provide corresponding help for the elderly to use smart products;
48. Guide manufacturers to design and produce special easy-to-use manuals and video tutorials for common product functions of the elderly;
49. Enhance the ability of the elderly to use intelligent technology as the key content of education for the elderly, and guide the elderly to understand new things, experience new technologies and actively integrate into the intelligent society through experiential learning, trial, experience exchange and mutual assistance.
50. Promote all kinds of educational institutions to develop all-media curriculum system for the elderly, and help the elderly to improve their ability and level of using intelligent technology through online and offline combination of universities (schools), pension service institutions and community education institutions.
CCTV News -50 articles! Let the elderly move from "only" to a smart country.