1 hour Basic sales work and consumption instructions

1. All members of the company must bring their annual cards or national legal documents that can prove their identity, such as ID cards and driver's licenses; The secondary card can provide mobile phone number and password consumption.

2. The annual card is for personal use only, and it will be invalid when it expires. Each card has the opportunity to stop the card twice a year for 2 months; Except for childbirth or going abroad, the longest card suspension time is 12 months. The second card is not limited to my use, but it has a validity period. The card must be renewed or expired before the validity period expires.

3.Spa, badminton, etc. In order to promote member management and ensure health and hygiene, one-time consumption or one-hour consumption is not allowed. Unified membership system. Membership hour card and second card are more favorable than single experience price.

Four. Workflow and content of consultants:

1) Familiar with working environment, professional knowledge and membership card knowledge.

2) Master the skills of collecting customer information.

3) Collect customer information and register customer information.

4) Call to invite customers.

5) Show customers around the environment.

6) Introduce the project card to the customer to facilitate the transaction.

A. Introduce the project card orally or with a sales manual, and quote within the authority. You can't quote a price beyond your authority without the manager's approval.

B. If the customer wants to buy a card, he should fill in the membership application form, and the ownership benefits should be clearly filled in.

C submit the application form at the front desk and pay the card purchase fee by credit card or cash.

D. Give the card directly to the front desk.

E. the transaction is completed.

7) Refine customer information and follow up regularly.

Verb (abbreviation for verb) sign the follow-up form

1) If the number of new customers (the source type of customer resources should be indicated) is less than 20, the subsequent forms will not be signed.

2) The shift group does not consider the number of new customer resources. However, there must be a telephone follow-up record and a follow-up form must be signed. If there are less than 50 calls, no matter how many tickets are sent the next day, the follow-up form will not be signed.

3) If the personal performance of the consultant reaches 5999 yuan that day, no matter how many new clients there are, a follow-up form will be signed. Generally, yesterday's follow-up forms are signed today, so the performance is also calculated according to yesterday.

4) If fraud is found, use a fake number or copy the phone number of an old customer at will, and the follow-up form will be invalid within 3 days.

Financial statements related to intransitive verbs

A only the financial department of the club has the right to collect membership fees and issue membership cards;

B. The club will not recognize the verbal commitment of any staff; Any individual's verbal commitment will be borne by himself and will be held accountable.

7. The spa club does not accept members over the age of 65. If the consultant makes the order privately, it will be refunded, and the refund will be borne by the consultant himself. Any consequences, such as economic responsibility, legal responsibility, criminal responsibility, etc. , shall be borne by the individual. The articles of association of the club will be published. The front desk must check the admission personnel.

Eight. There must be a consultant on duty to receive the company during business hours; Make sure that any time that occurs is recorded. Recorded in the member's duty record.

Nine. Related behavior management:

1. When standing guard, don't lean forward, don't turn your back to the gate, and keep standing. Don't put your hands in your trouser pockets, and don't behave indecent.

2. During work, you are not allowed to chat, sleep, send text messages or play games in your chair except for telephone tracking and learning relevant professional knowledge.

3. Without registration or attendance, members whose superiors and managers don't know the details of their work shall be treated as miners.

4. It is forbidden for members to gather, chat, fight and talk loudly at will in the clubhouse. If persuasion fails, they will be given a warning.

Smoking is forbidden anywhere in the clubhouse during working hours.

6. It is forbidden for members to chat and fight with customer service staff and cashiers. There is no need for customer reservation, customer visit and service members.

7. Without permission, you shall not take or borrow any articles of the company. If the job requires it, it must be approved and signed by the supervisor and manager, otherwise it will be regarded as theft.

8. It is forbidden to show the guests around or get a card. Don't make the guests feel busy. You can't receive guests professionally, and you always interrupt the conversation.

9. During working hours, it is forbidden to make personal calls or chat for a long time.

10. Punctuality: To make an appointment for a customer to visit the clubhouse, you must arrive before the customer arrives at the clubhouse. Punctuality is what everyone must strive to do, and it is also what others expect you to do.

1 1. People who make commitments to members privately (it is necessary for individuals to fulfill their commitments).

12. those who do not meet the requirements of the articles of association or the company system shall be granted membership.

13. Going out to deliver tickets or engage in business activities, but engaging in other affairs.

14. people who are not group orders and fight privately.

15. There is a dispute between customers, customer resources are robbed, and sales are affected (for example, others receive their own customers and directly interfere before they finish receiving them).

16. There was a quarrel because there was no friendly communication between the customer and the billing company; Or openly abuse, spread rumors, etc.

17. Peek at other people's potential customers' summary tables and customer data books in private.

18. Stealing or tearing up other people's potential customers and customer information summary, etc.

19. Some members can't make the order, but they found it but failed to help in time.

20. Failing to complete the corresponding number of tickets issued and forging the number of tickets issued.

X. career development:

Consulting department: sales director, consulting manager, consulting supervisor and consultant. Each supervisor has at least 3 consultants and at most 5 consultants; Each manager has at least 5 junior (inclusive) or above consultants, with a maximum of 16. Each manager is a department with a maximum of 4 supervisors; Each director shall have at most 4 managers, at least 12 junior or above consultants, and at most 36 consultants.

According to the number of people at different levels designated by functional departments, if the supervisors at different levels can't reach the corresponding number, they will directly receive the basic salary and performance commission of the post level corresponding to the number. If the manager becomes the supervisor; If the number of supervisors does not reach the number, there is no performance commission, but the establishment is retained (the supervisor is the training object of the company, and the team members will take effect afterwards (if the number of departments does not reach the number standard of two groups, there will be no supervisor), and the completed performance will be calculated according to the corresponding standard commission, and the assessment will be the same). The specific number is calculated according to the average number of people at the beginning and end of the month.

Managers of all departments have the right to directly employ members of their own departments, but they must report to the Personnel Department for the record, and follow the Rules for the Management and Elimination of Newcomers and the Instructions for Salary Management. The managers of each department have the right to directly dismiss the members of the department, but they must be audited by the personnel department to ensure that they comply with the relevant management regulations of the company and do not violate the labor law.

Any sales consultant can become a supervisor, manager or director as long as he can announce that the recruitment, interview, investment and training meet the specified number and performance indicators, and enjoy the basic salary and commission of the corresponding position according to the management policy (the company can provide training and other support at the beginning).

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