In the process of fitness, it is a method to quickly relieve fatigue and restore physical strength. Because it inevitably involves physical contact, some guests should be prevented from doing bad behavior. If this happens, the service staff should be calm and skillfully transfer the situation with a kind smile, for example, I'll pour you a cup of tea first. You turn it over first and do a waist massage. Wait a minute. Give the guests proper steps, don't panic, don't use harsh words. If you encounter something you can't handle, you should report it to the site manager in time. The site manager will explain it to the guests, ask the service staff to avoid it, and politely inform the guests that they can't continue to provide services temporarily because of busy business.

Of course, the environment and atmosphere of roommates should provide a relatively open room with moderate light, and hang necessary guest instructions to provide a civilized, healthy and elegant fitness environment for staff and guests.

Second, what should the hotel guests do?

In principle, hotels generally do not advocate the above service personnel, but the fitness service desk should first politely invite guests to the designated fitness center when listening to the guest's reservation requirements. The above requirements are not accepted in principle. In case of special circumstances, such as guest injury and fatigue, it should be reported to the venue duty manager. After approval, in principle, one person of the same sex can be arranged, but two people of the opposite sex can be required to participate. The duty service desk should issue a form indicating the starting time period and charging standard. Personnel must hold relevant certificates and register at the floor duty desk before entering the guest; After entering the guest, serve the guest according to standard procedures and specified time. When it's over, leave immediately and don't stay among the guests.

3. What if the guest can't use fitness equipment?

The recreation department should provide a set of pictures and words on the correct use of fitness equipment and proper fitness. Fitness attendants should actively and enthusiastically explain the performance, functions and usage of various sports equipment to the guests who are not familiar with the facilities, recommend sports equipment suitable for the needs of the guests, and conduct necessary demonstrations and drills for the guests to remind the guests to weigh themselves first for the purpose of losing weight, so as to compare them after exercising for a period of time, thus enhancing the interest and confidence of the guests in exercising. For the elderly and frail guests, it is necessary to discourage them from using sports equipment beyond their power to do overload exercise. When the guests exercise, the waiter should stand in the fitness room, pay attention to observation, and guide the guests in time and correctly, so that they can obtain satisfactory exercise results on the basis of step by step.

Four, in the process of fitness, what should I do if I encounter external bleeding?

In the process of fitness, external bleeding during exercise is rare. In order to avoid unnecessary panic, service personnel should master several methods to stop bleeding.

1. Lifting the injured limb method: Lifting the position of the injured limb can reduce or stop the stability of arterioles and venules, and these methods are not easy to be effective for bleeding of great vessels.

2. Methods: First, direct method, covering the wound with sterile gauze piece and cotton pad, and then pressure dressing; You can also directly press the bleeding point of the wound with your fingers. Second, the indirect method. Use your fingers to bleed at the proximal end of the artery to stop bleeding. Special tourniquet or substitute (such as rubber tube, towel, wide cloth, etc.) can also be used. ) to prick the proximal end of the wound.

3. Cold compress method. Low temperature constricts blood vessels to stop bleeding. Ice packs and cold water packs should be placed directly on the wound. The above methods are several emergency measures that service personnel should master. Of course, if there is bleeding or internal bleeding, the service staff should not go up to help deal with it privately, but should immediately report to the manager on duty and invite the hotel medical staff to help the guests go out for medical treatment.

5. What if the guest is injured due to equipment problems?

Because entertainment and fitness activities are highly technical, it is particularly necessary to actively protect the personal safety of guests. However, due to some omissions in the work, such as the damage and aging of equipment, the guests were injured. If such problems are found, the waiter should immediately report to the on-site duty manager and the infirmary, and immediately come forward to help the guests lie down or sit down. For superficial skin injuries, they should help stop bleeding immediately. If there are internal injuries or serious bone injuries, the service personnel shall not help with nursing, and should be handled by professional doctors. If the hotel doctor can't handle it, he should go to the neighborhood quickly and try his best to take care of the guests before going to the hospital, and report to the hotel duty manager. Hotel leaders will come forward to bring fruits and flowers to visit and bear the expenses of the guests. Relevant personnel should write down detailed incidents and record them, and immediately repair related equipment to prevent similar accidents from happening next time.

6. What should I do if I find that the guest has overused the equipment during the exercise?

Due to the strong piling of fitness majors, it is necessary to actively provide practical services for the participating guests to ensure their personal safety. When the guest is found to have overused the equipment, the service personnel should immediately come forward to dissuade him, actively and enthusiastically explain the performance, function and correct use of the equipment, and conduct necessary demonstrations and drills to remind the guest that overusing the equipment will not only lead to their own safety problems, but also cause unnecessary equipment damage, so as to correctly guide the guest step by step.

7. What should I do if I meet a guest who uses entertainment to engage in illegal activities?

It is one of the duties of the staff of the recreation department to create a healthy and positive entertainment environment and guide guests to carry out activities beneficial to the body and mind. However, in daily business, there are still guests who use entertainment items for illegal activities, such as gambling in chess room or billiards. In this case, the waiter should come forward to dissuade him and should not let him go, and stop such illegal acts in time according to the relevant provisions in the (Instructions for Guests) to guide the guests to carry out normal consumption activities. If you can't dissuade them, you should immediately notify the venue duty manager and security department, or even suspend the guest's consumption behavior.

Eight, what should I do if I encounter a guest drowning?

Because the swimming pool in the hotel is not a professional venue, most of the guests hold the purpose of entertainment and fitness, so there may be special situations in which beginners drown. When a drowning person is found in the water, the lifeguard must jump into the water and swim to the drowning person as quickly as possible. Pay attention to approaching the drowning person from behind to prevent the drowning person from clinging to the rescuer's body or scratching the rescuer's body, which will affect the rescue. Then, the lifeguard will lift the armpit of the drowning person with both hands or one hand. Expose the drowning man's head above the water. Lifeguards can use backstroke posture (kick or breaststroke) or side swimming posture to carry the drowning person to the shore, and then pull the drowning person ashore for treatment. If the drowning person has mild symptoms and is conscious and does not need first aid, he should lie flat, keep warm and rest in a quiet room with fresh air. If the drowning person stops breathing, the heartbeat still exists, or the heartbeat still exists.

9. What should I do if the beauty service inadvertently causes harm to the guests?

As a beautician, when you accidentally hurt a guest, you should do the following work to remedy it:

1. When something happens, immediately express anxiety and apology to the guests, and say some words of comfort and apology, such as "I'm really sorry" and "Please forgive me".

2, according to the guest's injury, serious cases immediately accompanied by the competent nearby, and bring food and fruit to visit greetings, report to the manager on duty,

If necessary, you can refund the money paid by the guests or give some compensation as appropriate.

4. Record what happened, find out the cause of the accident, learn lessons and prevent similar things from happening.