Delivery methods should mainly include door-to-door delivery, delivery to intelligent delivery service terminal (box delivery) and delivery to express service station (station delivery). If the door-to-door delivery is changed to box delivery/station delivery, the user's consent should be obtained in advance; If there is no agreement and without the user's consent, it shall not be delivered to the intelligent receiving service terminal/courier service station.

It is worth noting that the "delivery time" is clearly stipulated in the draft for comment: the main body of express delivery service should provide at least two free home deliveries, and the delivery time is 8: 00-20: 00. The interval between two free deliveries should be more than 8 hours, unless there is an agreement with the user.

For the express mail that fails to be delivered twice at home, the courier service subject can agree with the recipient to deliver it by delayed delivery or box delivery or station delivery; If the recipient still chooses to deliver the goods to the door, the courier service subject may charge extra fees, but it shall inform the recipient of the charging standard in advance. If the recipient cannot be contacted, the express mail can be handled according to the sender's requirements.

"Express delay" is the hardest hit by consumer complaints. How long has it expired? The exposure draft clarifies that the time limit for "complete delay" should be consistent with the three-day express delivery service in the same city; Inter-provincial express 7 days, international express 2 1 day.

When the express mail is lost, the courier fee (excluding additional expenses such as insured price) shall be exempted, and the insured express mail shall be compensated according to the insured amount; For uninsured express mail, compensation shall be made in accordance with relevant civil laws and regulations.