Business that ICBC's intelligent terminal can handle:
1. At ICBC's intelligent outlets, customers can handle business such as card issuance and large-sum transfer on the spot through self-service terminal equipment, customers can initiate calls as needed, and bank staff can provide services to customers through handheld PADs.
2. As the carrier of network information service, intelligent terminal can self-identify the types of services handled by customers while handling traditional services such as inquiry, payment and transfer, carry out business pretreatment and intelligent navigation, and carry out targeted diversion for customers.
3. The product receiver supports customers to apply for and issue debit cards and electronic ciphers for online banking and mobile banking in one stop. This product can also be extended to realize the real-time business of replacing chip card with magnetic stripe card, which can be completed within 5 minutes. Previously, this business took more than a month to get a card.
Extended data:
Advantages of intelligent terminal card processing:
1. Smart banking service is a financial service mode that fully relies on the achievements of China Industrial and Commercial Bank's informatization construction, follows the financial service concept of "shortest length, shortest distance, fastest efficiency and best service", and is handled by customers themselves through the combination of smart teller machines, mobile assistants, product sorters and smart printers, supplemented by on-site audit of outlets or counter linkage.
2. Through customer self-help, customer self-help+on-site audit and other modes, we can effectively promote counter transactions and streamline business processes, improve the business efficiency of outlets, fundamentally solve the problem of long queues of customers, and bring new service experiences to customers.
3. The user only needs to click "I want to apply for a card" on the intelligent terminal, read the card application agreement, insert the ID card, set the password, fill in the relevant information and confirm it, then authorize the personnel to check the card opening and identity information on the spot, and finally get the card and U shield/cipher from the product receiver.
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