Work summary of fitness consultant 1 14-day internship is coming to an end. Looking back on this period of time, I really learned a lot, accumulated a lot of experience, and realized many of my own shortcomings, and I feel that I have benefited a lot. After this internship, I also have many new ideas. It may be superficial to learn how to manage the club, but at least knowing it will help you start your own business in the future, so you can't go wrong in the first step. If I can join the club in the future, the accumulation of this knowledge will also enable you to go further. The following is my summary of my work and some experiences during my internship.
For a college student who hasn't graduated yet, the direction we will take in the future graduation is likely to involve clubs. Therefore, it is very necessary to organize an internship about the community in the department. Understand the management form of the club in practice, and lay the foundation for entering the club in advance. This kind of practice is the second classroom of university life, and it is an effective way to exercise and grow, improve cognition in practice and lay the foundation for career.
My internship is community management. At first, my impression of community management was vague, but with the deepening of internship, I gradually became curious about the model of community, so I began to search for information and take the initiative to understand. During the internship, the teacher organized students to participate in a courseware speech on community management, which was very effective and profound and interesting. There are many contents involved, such as comparison, publicity, management and the development status of the club in China. At the same time, Niu Ji Shu showed us the general situation of the fitness club that Hechuan will set up in the future. I think this is a very promising development direction. Although there are still many problems, I think it will be very successful with the efforts of schools and art teachers.
During my internship, I also attended lectures on club courses, such as Taekwondo, Street Dance, Yoga and Sanda. The teachers in the club are very professional, which I think is better, because a professional coach represents the teaching level of a club, and a high level can bring high reputation and popularity to the club, which is conducive to development. At present, the clubs in our school are mainly for students, and the current teaching level can meet the needs of the clubs. Judging from the lectures, the members are very enthusiastic about learning, and they study hard in every class, which is also the charm of fitness art. Students choose these because of their interest, not passive learning, so that learning is the most effective. At the same time, the allocation of the venue ensures that there is no problem of occupying the venue during class hours.
I still have some suggestions for the current school clubs. At present, there are too few club events, so we should add some events similar to billiards and badminton. There are too few publicity times, so members should organize a joint publicity performance every semester. This kind of publicity is very effective.
During the internship, the students gave a speech, comparing the clubs in Hebei Normal University and Hechuan. I think there is no development without comparison. There are many clubs now. If you want to develop, you must know yourself and learn from each other. The clubs in Normal University started much earlier and are much more mature than us. In contrast, the community in Hechuan is like a child, but it takes a process to grow up, and we can learn from many things to seek development, such as enrollment scope. The management system and policy support, such as the new clubhouse to be established in Hechuan, will be qualitatively changed compared with before, and will be improved in decoration, equipment and concept. Look forward to the future success of the club.
In fact, many things are like this. You may not be interested at first, but as long as you calm down, you will gradually become interested in studying it and use the principles involved for your own use. This is a process of drawing inferences from others. It doesn't matter what you do. What matters is what you can learn from what you do, so we do the same in our study. Having an exploratory heart and learning what is inside is wealth. Looking back on the courses I have studied in college for three years, I also know what I am suitable for and what I am not suitable for. Take dance as an example. I learned ballroom dancing and street dance. Through street dance, I found that dances are all connected. In the final analysis, they express their movements through their bodies, but each has its own characteristics. We can reasonably divide a dance, that is, it is composed of many elements, so that we will begin to understand and understand each element, master it one by one, and have levels. Purposeful learning is efficient and reasonable. When you master all the elements, you can combine them to form a wonderful dance piece. No matter how complicated the action is, it has its detailed elements. As long as you carefully discover all the skills, you can perform the movements well. Of course, you must have your own understanding and feelings in it. This is what I learned from club management and applied to understanding dance.
Generally speaking, the internship time is short, but the harvest is really rich. From a little knowledge of the club to putting forward its management and publicity plan, this process is very hard and fulfilling. We walked into the club, got familiar with the club, found its shortcomings and put forward solutions. During this period, I had doubts and received guidance, which is the harvest. Really doing a good health club will not happen overnight, but I believe that the club in Hechuan will continue to develop and mature. In short, the internship is over, but I still have a long way to go, so I still need to accumulate experience, improve myself in all aspects and strive for better results.
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Today, with the emphasis on quality education, social practice has always been regarded by colleges and universities as an important way to cultivate outstanding talents with all-round development in morality, intelligence, physique, beauty and labor. Summer social practice is an extension of school education outside the classroom and an important means to promote the process of quality education. It is helpful for contemporary college students to get in touch with society and understand society. At the same time, practice is also an effective way for college students to learn knowledge and exercise their talents, and it is also a good form for college students to serve and repay the society.
University is a small society. Through the tempering of social practice, we deeply realize that social practice is a fortune. In practice, you can learn knowledge that books can't, so that you can broaden your horizons, understand society, go deep into life and have endless aftertaste.
Society is a comprehensive university, which can train more people. Only by correctly guiding us to go deep into the society, understand the society, serve the society and devote ourselves to social practice can we find our own shortcomings and create good conditions for going out of school and entering the society in the future. Only in this way can we apply what we have learned, become talents in practice, grow up in service, effectively serve the society and reflect the self-worth of college students. In the future work, we will continue to expand the scope of social practice activities, tap the potential of practical activities and cultivate talents on the basis of previous experience in social practice activities. Adhere to the combination of social practice and professional characteristics, contribute to local economic development and create new wealth for society.
Being a fitness consultant in Huangshibao Fitness Club, from school to society, is a brand-new field for me. I feel that I am lacking in this field and unfamiliar with the rules of this industry. However, these short 20 days really made me gain a lot.
When filling in the information in the recruitment office of Yellowstone Castle, the recruiter said to wait for the next day's notice for an interview. I'm surprised that I have an interview. I used to think that working in summer meant doing things directly, which was not so complicated, and there were interviews. I've been a little nervous waiting for the interview the next day. I didn't expect that the interview only asked some simple questions, such as whether I can bear hardships, what major I studied, what specialties I have, and so on. So I was admitted. However, what surprised me even more was that Huang Shibao had to go through 7 days of theoretical training, then 3 days of probation, and finally 15 days of work; I never knew summer jobs were so formal.
Huang Shibao's so-called fitness consultant includes two parts: early promotion and sales and late consultant. Generally speaking, our main task is to persuade guests to apply for membership cards and upgrade them. When communicating with customers in the early or late stage, you should pay attention to the following points: (1) Speak as slowly as possible; When introducing, you should cooperate with the gesture, but the action should not be too big, otherwise the other party will resent it; Learn to pause at the right time; Profession and attitude are very important. When communicating, you may have objections with your customers. At this time, you should save face for the other party. Don't argue with each other; Listen to each other's different opinions; If the other party has too many objections, it may be that they don't like me as a consultant, so you can change to another consultant. When guiding customers, stand in front of the customer's left side, because usually looking to the right is a signal of distrust.
Summary of Fitness Consultant's Work Over the past three and a half years, under the correct leadership of Director Li, Mei Bureau and Meng Bureau, and with the care and support of bureau leaders, the gym in the activity center has continuously improved the ideological quality and professional level of the staff according to the plan half a year ago, established the idea of serving the veteran cadres and members with affection, and served them carefully, patiently and sincerely with the main position of the activity center as the leader. 46660.68666866666
1. Strengthen internal management and improve the comprehensive quality of service personnel for veteran cadres.
First of all, strengthen political study and improve ideological understanding. All the staff in the gym actively participate in the study of current affairs and politics, learn the principles and policies of veteran cadres, learn to respect the old and love the young, and constantly improve the theoretical level of serving veteran cadres; Strengthen their own business study and improve their service skills. Secondly, the health and safety of veteran cadres is the top priority. In order to provide a good sanitary environment for veteran cadres, the daily cleaning, order maintenance and maintenance of activity facilities are implemented, so that long-term work can be sustained. The division of labor in the center is clear, and the responsibility lies with people. Carry out sanitation and cleaning work in the contract area every day. Due to the services in place and orderly management, the number of retired cadres who come to the gym for daily activities is gradually increasing, which makes retired cadres feel safe and enjoy it.
2. Strengthen the safety of equipment and facilities and team building in the gym.
The fitness flight room has a 10 treadmill, 28 pairs of spinning machines and more than 20 kinds of strength equipment, and the daily maintenance surface is arranged by the coach.
Let all fitness equipment eliminate potential safety hazards, and the responsibility lies with people. While strengthening the coach patrol, the team members are mobilized to supervise each other and the activities are carried out in an orderly manner. In addition, the gym can also be responsible for or assist in the holding of various sports events and the services of various associations in the activity center. All employees perform their duties, do their best, play a team spirit, cooperate with each other, and must complete the tasks assigned by the leaders.
Looking forward to 20xx, the current development trend of the gym is particularly good. All the staff in the gym are ready to perform every personal task of xxx and give the leader a perfect answer sheet.
Summary of fitness consultant's work 4. I have long wanted to summarize it. Maybe there has been no progress because I didn't stop to think about it.
I have completely experienced the sales process of a gym. Try to write a summary and put an end to this work. What did you learn from this job?
Membership sales of gyms begin with pre-sale. How to do it well?
First, give yourself a memorable code, and then use this code to deal with customers in the whole sales process. Don't simply print "XXX+ phone number of member consultant" on the leaflet page. As it turns out, it rarely gets telephone interviews from customers. Generally, there will be a fixed number of the gym on the leaflet page, and interested customers will call this fixed number to ask questions, so we should clearly indicate the person who wants to call him to send the leaflet on the leaflet. What should I do? According to my experience, I can print "special consultation+code+phone number" or "opening quotation+code+phone number". When sending a single page to the guests, I must say "If you are interested in fitness, I must find a code name", and I must repeatedly emphasize that my code name is simple and easy to remember. Don't say I'm looking for fitness or anything. It's no use remembering your name.
Leave your phone number.
If the customer is interested, be sure to leave the phone number and name of the customer. Must be the full name, indicating the approximate age and physical characteristics of the customer. It's best to take photos or group photos of customers and then record the date. When you get home at night, you must sort out the customer's information and keep it well. These are all wealth to be sold in the future.
How to get the customer's phone number?
There are many ways, online and offline. Sweeping the building, sweeping the street, subway entrance, WeChat, Weibo, 58 city, market, community forum, everything that can be used. Be sure to add your own code name and slogan, similar to "find the code name of fitness" and "find the code name of fitness consultation". In short, use a slogan, and then repeatedly emphasize in the sales process that a cultural shirt can be customized online. There are more orders in the neighborhood, then the office building, and then the subway station, so the focus of the list should be on the door of the neighborhood and the office building. Get up a little earlier, after 6 o'clock, then wait at the gate of the community until 8 o'clock in the evening, stagger the meal time with the normal time for two or three days, then change it to 9 o'clock and stay at night 1 1, wait a few more days, and then find out the crowded time. It's still the old principle that everyone you meet, whether it's an aunt or a small business vendor nearby, should start with his code name and hand in business cards. Go to the subway station office building during peak hours, then go to the community when the phone is not good to stay, and continue to stay in the crowded time period that has been thoroughly understood in the early stage. Note that it is best to call him with your own mobile phone, that is, to ensure that the phone number left by the customer is correct and true. Make sure of that. There are many skills, so I won't say much.
Customer return visit
The number of people who pay the bill depends on the number of people who leave the bill, but the number of customer return visits determines the number of customers who pay the bill in your hand. It is very important to pay a return visit to customers. All sales are on the list, and customers don't have to recognize you. Moreover, there is still some time before the list is published and the cards are sold. Maybe when you start selling cards, customers have forgotten your sales, so it is very important to pay a return visit to customers. Be sure to call the customer back within two days after you leave the phone. Record the phone call back. Chatting with customers for the first time. If you have time to chat, find out in detail whether the customer has exercised, where he got the card, how long he has been doing it, what he thinks about exercising, and whether he has learned about our gym. Then, ask the customer's email, or add the customer's WeChat, and then send some fitness tips to the customer regularly, how to choose a good gym, gym introduction and so on. Remember to bring a slogan to ensure that customers will not forget you. Classify the customer's situation clearly, which one has applied for a membership card before, and which one can apply for a card quickly, and do the follow-up work well. Send greeting messages to customers within a week, such as cold weather, hot weather, happy holidays and the benefits of fitness. Be sure to mark your name and slogan.
The first day of selling cards.
This day is bound to be chaotic, and some sales will rob customers. If the company has a customer protection system, it is best (for example, fill in an appointment, register customer visit records at the front desk, etc.). ), so we must do our own invitation process, contact the customer two days before selling the card, confirm the time when the customer comes, and emphasize that we must find the code ourselves when we come, saying that our sales depend on commission, so please ask the customer to find it himself and so on. For customers who don't contact, send a text message to emphasize that they must come. Check the customer's payment records at night to see if his customers have been killed by other sales. Call a customer who has an appointment but is not present that day. Call the customer who has already paid the bill, such as leaving a receipt, telling him when the gym will open, adding WeChat, calling if something happens, and so on. Finally, be sure to tell him that any interested friends will be introduced to you.
Pre-sale will basically repeat this process, and the company will have some different offers, gifts, promotion methods and so on.
After the store opened,
After opening the store, the daily work is almost the same, leaving a list, inviting customers, understanding customer needs, showing them, talking about prices, paying bills, following up and recommending. What I didn't do well at first should be to talk about price and referral. There are certain skills in price negotiation, and the price cannot be compromised casually. Every concession must be accompanied by a request. For example, if customers want to be cheap, tell them the advantages of the club, how high the cost performance is, and how much service customers can get in the future. If the customer still wants to be cheap, let the customer quote first and then grind it step by step. If it can be cheaper, ask customers to apply for membership for a long time; Find a colleague to kick the bill, and you can send it for one more month after applying, but ask the customer to provide five friends lists; When you really can't get it down and have to give in, you must let customers introduce you to friends in the future. It's just some sales skills anyway. Push the long card more. However, some related card transfer, card renewal and card suspension in the clubhouse must be clearly informed to customers after paying the bill and treated with sincerity.
introduce
Referral is very important, and whether it is recommended or not depends on the return visit to the customer. Give customers a certain percentage of commission feedback every month. Be sure to chat with customers often to find out which customers are more likely to recommend them to you, buy a bottle of water, send coffee coupons and give some small gifts. Be sure to set up your own customer tracking table. If possible, set up an excel table on the computer and maintain your own customer record table every night. When did you contact, what did you talk about, and which customers needed to call? Make a careful list every day. Of course, membership upgrades and updates should be made at an appropriate time.
I wrote a lot, which was a bit messy and too late. Tomorrow I will try to write some tips in the process of price negotiation.