① The beautician's teaching experience is 200 words.

How to be an excellent beautician

I. Image

(A) professional image

1, facial makeup knowledge 2, to understand the current market information.

(2) gfd

1, the cultivation and training of beautician's temperament

1) Control your temper 2) Stabilize your emotions 3) Be kind.

4) Have a sense of humor

2. Cultivation and training of etiquette

1) Standing posture: natural expression, eyes looking straight, neck straight, chin slightly retracted, chest out, abdomen in, hip muscles lifted, arms naturally drooping, shoulders slightly relaxed backwards, legs together, feet standing in a "D" shape.

2) Sitting posture: keep your upper body in the standing posture, with your knees together, your legs not separated or slightly separated, your feet slightly separated, or your legs stretched forward and your feet crossed up and down. When a woman sits, her legs cross up and down, her dangling toes should be down and her knees should be as close as possible.

3) Walking posture: keep your body straight when walking, and keep your posture when standing. Don't sway from side to side, shake your head or tilt your neck or shoulders; Swing your arms back and forth naturally, not too much, and avoid swinging left and right; Lift your hips (hip muscles are tense), step your thighs and calves together, your feet are basically in a straight line, and your steps are steady. Avoid jumping up and down, swinging from side to side and shaking your feet, and don't deliberately twist your hips; Pace and breathing should be coordinated into a regular rhythm. When women wear dresses, short skirts or cheongsam, their steps should be smaller.

Second, etiquette.

1, choose the appropriate conversation topic and grasp the appropriate conversation principles.

2. The voice is pleasant, the tone is soft, the pronunciation is clear and the volume is moderate.

3. Pay attention when listening; Ask questions at the right time; Understand the opinions and needs of customers.

4. Treat customers warmly and sincerely.

Third, work etiquette.

1, etiquette and skills of answering the phone

Answer the phone.

B After answering the phone, please report the name of the beauty salon first.

C answered the phone with clear voice, soft tone and moderate speech speed.

After the phone call, the customer should be asked to hang up first.

2. Etiquette and skills of reception at the front desk of shopping malls

Be kind and polite when receiving customers.

B There should be corresponding greetings in the morning, noon and evening.

When receiving customers, you should walk on the left and right of the customers.

When talking to customers, look them in the eye.

E unconditionally accept customers, regardless of high or low.

F don't force the other party to fully adopt your opinion.

The customer is always right, and compromise is necessary.

Answer questions with positive tone and proper words.

Four. Personal hygiene and health care

1, beauticians should develop good cleaning habits:

1) Hair: Keep it clean and the hairstyle is suitable for the five senses.

2) Face: Strengthen daily facial skin care, wear light makeup at work, and avoid makeup removal or heavy makeup.

3) Mouth: Keep it clean.

4) Hands: Keep your hands clean, keep your skin tender, and leave no nails.

5) Clothing: neat and generous; No ring.

6) Shoes and socks: Keep shoes and socks clean and tasteless, and it is not advisable to wear high heels at work.

7) perfume: perfume should be fresh and elegant.

2, beautician's personal health care rules:

1) Good hygiene habits;

2) Pay attention to your mouth

3) Correct posture

4) Moderate exercise

5) Relax

6) Reasonable sleep

7) Reasonable diet structure

8) Healthy psychology

Communication skills of beauticians

First, how to approach customers.

1, Smile Service: Smile is the universal language in the world, and it must be sincere and sincere.

2. Impressive self-introduction: A good and appropriate self-introduction can make the process of building a harmonious relationship just right.

3. Be good at listening and asking questions.

4. Let customers feel valued.

5. Send a message of trust and affirmation with emotion.

6. Simplify the complexity: beauticians should try to explain complex beauty information in simple and clear words and avoid using unfamiliar and difficult beauty terms.

7. Remember the customer's name.

Second, how to communicate with customers of different ages

1 and 18-25 years old customers-immature consumer groups

Consumption characteristics: Young mentality, high appreciation level and consumption habits without family responsibilities will make customers of this age become the most active and impulsive consumers.

Communication skills: beauticians should introduce the brand's popularity and uniqueness in detail as far as possible. In particular, it is necessary to give enough respect and attention to customers of this age group.

2.25-30 years old customers-enthusiastic consumer groups

Consumption characteristics: customers of this age still have the enthusiasm to pursue new things and always have the impulse to spend.

Communication skills: Unlike consumers under the age of 25, customers in this age group need more consumption encouragement to improve their enthusiasm for beauty products or projects. For "single aristocrats", they are more concerned about whether this kind of consumption can bring them physical and mental pleasure, while for "newly married aristocrats", they are more concerned about whether this kind of consumption can improve their quality of life and increase their interest in life.

3.30-45 years old customers-mature consumers

Consumption characteristics: the economic situation is gradually stable and the consumption concept is relatively mature. On the one hand,

It's hard to change the consumption concept inherent in their minds. On the other hand, once they agree with a certain brand or a certain consumption trend, they will soon become loyal consumers.

Communication skills: The most important thing to communicate with customers of this age is to master their unique consumption psychology. Usually, they need to hear a very detailed introduction, from the brand background, product ingredients, beauty care procedures, to the single product price, monthly price and so on. Sometimes, they will ask questions that seem irrelevant to her consumption, such as the usual passenger flow and monthly sales. Salespeople must do their best and patiently introduce them in detail.

Customers over 4.45 years old-gold consumers

Consumption characteristics: they have a very solid economic foundation and a leisurely life. They usually pay more attention to the beauty effect of consumption before consumption, but in the process of consumption, they will shift their attention to their own enjoyment.

Communication skills: customers in this age group need language comfort more than other young customers. It is clever to praise her at any time in the process of service.

Third, how to maintain old customers

1, responsible

First, have the responsibility to explain to customers.

B, clear responsibility for answering customer questions.

2. Give customers a sense of security

3. Reflect * * * sensibility (sense of self-importance): Customers' requirements and expectations for services vary widely due to different conditions, and should be treated differently.

4. Express rapidity: adjust the time reasonably and define the time limit of each service item.

Barber's sales skills

First, the seven stages of sales

1 to attract customers' attention.

2. Arouse customers' interest

3. Arouse customers' purchase association.

4. Commitment to satisfy customers' desire after purchase.

5. Comparison with similar products

6. Make customers make up their minds to buy.

Step 7 close the deal

Second, the sales procedures

1, preparation time: professional speech, manners, friendly smile.

2. Operation steps: The beautician should carefully explain the function of the product to the customer during the whole operation.

3. Promote sales: Providing beauty, product information and beauty skills can stimulate customers' desire to buy.

4. Closing the case: express gratitude, establish a good brand image through quality service, make customers feel good, and establish a good publicity reputation.

Third, customer response.

1, impulsive type: this kind of customers do not necessarily buy products when they enter the beauty salon, and they are prone to impulsive buying desires and participate in snapping up.

2, passive type: this kind of customer came to the beauty salon and found a product, which has been in a hesitant stage and it is difficult to make up his mind to buy.

Coping methods: beauticians should be sincere, wait patiently, and enthusiastically introduce the performance, characteristics and uses of products, so that customers can understand the purpose of use and arouse their desire to buy.

3. Comparative type: This kind of customers have a clear purchase purpose and will repeatedly compare the quality and price of several products of the same type.

Coping methods: fully display products, let customers make choices after full contact and feeling, and don't neglect customers, otherwise customers will give up buying.

4. Seeking novelty and novelty: Influenced by the trend information, this kind of customers have a psychological state of pursuing novelty and paying attention to fashionable and fashionable beauty methods for product packaging, and no longer pay attention to the price and durability of products.

Coping method: Introduce the characteristics and efficacy of this product in detail, as well as its popularity in other places and even abroad, in order to meet its psychological pursuit.

5. Trial type: This kind of customers don't understand the features and functions of the products, want to buy but don't want to buy, or have heard of this kind of products, and often have the psychology of giving it a try.

Coping methods: widely publicize the advantages of this product, render its characteristics and efficacy, highlight its uniqueness, and arouse customers' interest and curiosity.

6. Habitual: This kind of customers use the same product for a long time, which has already produced the psychological motivation of habitual purchase, so they will often use a product.

Coping methods: Treat guests warmly, give preferential prices or give gifts during the promotion period, and don't ignore or neglect them just because they are regular customers.

7. Companion type: Some people are willing to buy together with the same purpose, and often drive others to buy because of one person's purchase.

Coping method: First, do a good job of one of them to satisfy his vanity and self-esteem, and then use the discount on shopping gifts as bait to make his companions follow up happily.

8. withdrawn type: some customers are withdrawn and don't want others to interrupt when looking at the products; When choosing products, I don't want others to "take over". Coping methods: beauticians should do necessary auxiliary work. Give them more "freedom", don't talk much, and serve them carefully.

Fourth, promotion skills

A, insight into the customer's purchasing psychology.

B, when introducing a product, explain the reason for introducing a product.

C, to have good persuasion, enhance customer confidence.

-Rich knowledge of skin, products and beauty methods.

-Effective use of sales tools and trial products.

-Help customers try and show more products.

-Good at answering questions (raising topics to interest customers).

-change the topic of customers to accommodate customers or sell themselves.

When customers are hesitant about a bunch of products, beauticians should choose the first variety according to their needs.

The level of beauticians

First, the beautician assistant

1, graduated from beauty school, holding junior beautician certificate.

2. Have more than half a year's practical experience, master the basic procedures of beauty care, and the use and maintenance of common instruments, such as ion sprayers and cold sprayers;

3 to have a preliminary understanding of the product technical operation of each chain store, work earnestly and responsibly, and abide by the rules and regulations.

Second, the junior beautician

1, holding a junior beautician certificate;

2, have more than one year of practical experience, in addition to mastering the technical care and products of facial makeup, the contents of the beauty consultation form should be mastered and filled in correctly to complete the sales and performance stipulated by the company;

3, a preliminary understanding of tattoo and body (weight loss, breast enhancement) operation;

4. The use of special instruments in the store should be mastered skillfully, such as beauty machine, magic hand, imported ultrasonic wave, space warehouse, four-function machine, cold light machine and so on.

5. Customer tracking service should be regularly contacted and recorded in a planned way, and the language expression ability (consultation, sales and communication) should be strengthened.

Third, the intermediate beautician

1, holding intermediate beautician certificate;

2. More than two years of practical experience, not only convincing for beauty consultation, but also convincing for the sales of projects and products, reaching the sales and performance stipulated by the company.

Fourth, senior beauticians.

1, holding a senior beautician certificate;

2, more than three years of practical experience, not only the skills mastered by intermediate beauticians, but also the comprehensive skills and professional nail art of makeup artists (bride makeup, light makeup, evening makeup);

3. Actively complete the sales and performance specified by the company.

Verb (abbreviation for verb) senior beautician

1, which must meet the standards of senior beauticians;

2. Have more than five years of practical experience, and have the ability or presided over the training of professional courses and small beauty demonstrations or lectures;

3. Be able to be independent at work, and have the ability to alleviate customers' complaints about the store and handle customers' complaints during the nursing period.

Workplace must-have 5C

I. Confidence

Self-confidence represents a person's mental state in his career, his enthusiasm for work and his correct understanding of his own abilities. Believe in yourself in the face of any difficulties and challenges.

Second, competence.

The cultivation of ability is inseparable from the real continuous absorption of new knowledge and new experience. Only by enriching yourself can we win at all the starting lines.

Third, communication.

It is very important to master communication and conversation skills at work. How to communicate effectively and express our ideals and opinions is a great knowledge, and it is also the key point to determine whether we can succeed in society.

Fourth, creation.

In this era of continuous progress, we cannot do without creative thinking. We should keep up with the development of the market and modern society, constantly inject new ideas and put forward logical and creative suggestions in our work.

Verb (abbreviation for verb) cooperation

It is impossible to achieve real success in doing things in society if you only fight alone and do not rely on the strength of the collective or team. Everyone who wants to succeed should learn to cooperate with others.

Service skills of beauticians

1, business skills: refers to the beautician's moderate proficiency in the work, that is to say, the beautician should have a thorough understanding of nursing knowledge, product knowledge, operation and use technology and service items, sales and service regulations, etc.

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② What are the training courses for beauticians?

When all beauty salons recruit new employees, they will conduct pre-job training for new beauty hairdressers. Only after professional training can beauty hairdressers meet the requirements and characteristics. Under normal circumstances, the training content of new beauty hairdressers is mainly from the aspects of instrument etiquette, manners, words and deeds etiquette and so on. The main contents are as follows: 1. Introduction and prospect of beauty salon: let new employees know about the history, present situation and future development of your store, so as to gain the recognition of new employees, enhance their confidence, happily and quickly integrate into this environment and pursue greater development. 2. Learn the rules and regulations: new employees should learn the rules and regulations of the store, get familiar with them as soon as possible, and let employees know their work and code of conduct. 3. Cultivation of quality and service mentality: New employees have different quality and mentality because of different education and environment. Training can be used to improve their own quality and mentality, which can make employees more professional. 4. Service process training: In order to enable new employees to perform their job roles faster, it is very important to train standardized service processes in the store. 5, standing posture, sitting posture, posture: The correct standing posture should be that the feet are naturally separated vertically and shoulder-width, the weight falls on the feet, the shoulders are flat, the head is straight, the eyes are looking straight ahead, and the chest is closed; The correct sitting posture is to put your feet together, put your hands on your knees, or left or right, and straighten your waist and chest. You can't tilt your head left and right. Instrument; Require cleaning. Make-up before going to work every day gives people a delicate feeling. Pay attention to your hair and makeup at all times and dress appropriately. 6. Smile: Smile is the most beautiful and popular language in the world. A good smile from a beautician will leave a deep impression on customers, which is the key to successful service and a powerful weapon to build consumer groups. Smiling in place also means guiding the success of consumption. 7. Attitude: The service attitude of employees is the most critical part of service. Without a good service attitude, it will directly lead to the loss of customers and greatly reduce our overall image and quality in the hearts of customers. There is a saying: "We can't change the weather, but we can change our mood". The mood may be unhappy for various reasons, so when serving customers, the bad mood of employees will be transferred to customers through service, so the service attitude will not be warm and thoughtful. Customers take money for consumption and enjoyment. Once the attitude is bad, where is the service principle of "customer is our god" and "customer first"? Therefore, we should always educate employees not to bring any unpleasant emotions into the beauty salon; Don't impose a happy mood on customers and colleagues to make others unhappy. Let employees know that a warm and good attitude is the foundation of our different existence.

③ beautician 10 mentality

1, positive attitude

First of all, beauticians need to have a proactive attitude. A positive attitude is to expand in a good and correct direction. Of course, there are many good aspects in our career and beauty salon, and there are also some places that are not good enough, which need to be treated with a positive attitude. Destiny is not arranged by heaven, but we take the initiative to fight for it. In a beauty salon, there are many things that may not be arranged for you to do. Taking the initiative not only exercised myself, but also accumulated strength and experience for future work.

Step 2 have a positive attitude

A positive attitude is "when no one tells you, you are doing the right thing", and you are involved in it the first time. Our career, our life, is not arranged by heaven, but we actively strive for it. Initiative is to give yourself more opportunities to realize your self-worth. Society and enterprises can only provide you with props, and the stage needs to be built by yourself. The performance needs to be rehearsed by itself. What kind of wonderful programs you can perform and what kind of ratings you have are all up to you.

3, empty cup mentality

No one is perfect, everyone has his own defects, where he is relatively weak. Maybe your beauty technology is already very skilled, maybe you have rich professional skills, but for your suppliers and enterprises, there is no one else. You need to learn with an empty cup mentality, integrate yourself into the enterprise, and don't treat yourself as an outsider.

4 Why is a good attitude a good beautician?

Because a good attitude will promote blood circulation, speed up metabolism, and make the whole body skin rosy, delicate and crystal clear!

⑤ Psychological adjustment of beauticians: How to be a good beautician?

In some beauty salons, beauticians are under great physical pressure and often need to constantly recommend various products to customers. The following puzzles are believed to represent the voices of many beauticians: ● I have been a beautician for almost a year, but I feel that this job is getting more and more boring, either making faces for guests or selling products. Moreover, the work is very tiring, and it is not easy to change jobs. Should I stick to it? I am a new beautician. In the face of customers' questions, I sometimes can't explain clearly. When I introduced the products to customers, they didn't listen very much. I think my boss is going to fire me. What should I do? In addition to this confusion about the development of their own workplace, beauticians often hear such complaints in their usual work: ● Free service again ... After customers buy a certain amount or amount of products, they can do beauty care for free every time they come to the beauty salon. For this kind of customers, some beauticians always think that the service is free or they can't sell the products this time, so they can't lift their enthusiasm for work, indicating that their operation methods are not in place or not in place. I only have two guests today ... I often hear beauticians complain like this: "I only have two guests today, and one of them is free." Really boring, so-and-so has five customers ... ". Faced with this situation, most of the factors are that beauticians only pursue quantity and ignore quality. ● the customer is really late ... beauticians often encounter such a situation: it is almost time to get off work, and a customer comes to do beauty. At this time, some beauticians' mentality changed: "I had something to do tonight. She came so late and didn't know when to get off work." While serving customers, I complain in my heart and think about the effect of such service. There is no accurate off-duty time in the service industry of beauty industry. As long as customers come before we close, beauticians have no reason to complain and refuse or go to work with the mentality of completing the task. In all kinds of work, we will encounter similar mentality problems. However, because beauticians are mostly young, they may not know how to solve all kinds of difficulties encountered in their work. For beauticians who just entered the beauty workplace, how should they adjust to face these psychological problems? Learning to face the beauty of your work with a positive attitude is a very humanized industry. If you don't love, you can't do it well There are two beauticians doing the same job. A positive attitude, that this is a job that can bring beauty and health to others. They take every customer seriously, and they can realize their own shortcomings and actively improve them, feeling very fulfilled. But the other thinks this job is boring and has a negative attitude. His work condition is very poor, full of natural mistakes, and he can't get the boss's approval. This kind of negative psychology is even worse. In fact, no matter what kind of work you do, your mentality is the most important. As long as you adjust yourself, you can find your position and goal again. A beautician who really treats customers with care is infecting customers and influencing them from the moment they enter the door. If the customer thinks you don't care about her, will she like you? If a customer has a bad first impression of a beautician, or because a service makes her feel uncomfortable, it may be difficult for her to change her view of you in the future if she wants to accept you. Everyone needs to understand and care for each other. It may be that the beautician is not bad in technology and not comprehensive in knowledge. As long as you really treat your customers with care, these can be made up by learning. Improve your self-cultivation. There is hardly a profession that can contact and serve customers face to face like a beautician. The characteristics of this industry make the personal accomplishment of beauticians extremely important. The distance between the beautician and the guest is too close. Although you have many advantages of communication and attracting guests, it is easier to expose your weaknesses and defects. There may be many factors for customers to refuse beauticians, such as inappropriate technology, inadequate service, unprofessional feeling, even unclean body, smelly clothes, greasy hair, bad breath, underarm odor, rude voice and so on. Therefore, beauticians should pay special attention to their own cultivation. Actively communicate with excellent colleagues or store managers. Most beauticians are relatively young, and sometimes it is inevitable to encounter the problem of mental adjustment. At this time, beauticians can also actively communicate with excellent colleagues or store managers according to their own problems and tell them all kinds of problems encountered in sales. As long as beauticians take the initiative to take this first step, they will find that communicating with excellent people can help them learn a lot at work. Think about your position. From the development direction, beauticians should grasp whether they want to open a shop or become a beauty expert. Usually, people who are extroverted, enterprising, enterprising, challenging and have organizational potential are suitable for being bosses; People who are introverted, conscientious and have a stable and happy life are more suitable to take the road of being a famous teacher and an expert. A good beautician with good skills must have at least one good craft, which is the minimum requirement for a good beautician. Study hard and practice art, do things seriously, do one thing well with your heart and practice a craft well. There is no special shortcut, only through diligent practice. Take the initiative, don't wait for someone to tell you to do something. Barbers are a wonderful career. Although I am lucky and bitter, I believe that everyone will feel the same happiness after finishing the beauty treatment for customers and seeing their satisfied smiles. The performance of beauty salons largely depends on whether the service level of beauticians can really satisfy customers.

What are the contents of beautician training?

The contents of beautician training include:

1, skin care: whole body skin care: can care for the whole body skin; You can choose skin care products according to the characteristics of the skin; Can guide customers to maintain and protect the whole body skin.

2, makeup: dream makeup: will draw dream makeup, know the personality makeup modeling elements; Knowledge of fashion design and modeling; Performance and application knowledge of commonly used modeling materials; Applied knowledge of human body painting modeling. Personalized makeup: modeling can make creative makeup;

3, decoration and beauty: eyebrow tattoo: according to the customer's face and age, skin, occupation and other objective factors, design a natural eyebrow shape, eyelash lines; Can use a variety of tattoo methods for decoration and washing; Can instruct others to wash and repair patterns, and can handle abnormal skin reactions after patterns.

4, body shape: can guide others to analyze various types of body shapes; Can guide others to choose the best way to lose weight and strengthen chest under various body types; Can guide others to lose weight and breast enhancement in various ways; After health consultation and various fitness methods, you can guide others to lose weight and strengthen their breasts.

(6) Extended reading of beautician psychology course.

A beautician is a professional title in the field of professional beauty. Mainly work in beauty salons and places that can provide beauty services to customers. His job is to provide customers with beauty services, such as face washing, maintenance, * * *, aromatherapy, weight loss and other skin care work.

The beautician's main job includes: cleaning skin, basic makeup, point makeup and other cosmetic beauty; Use basic makeup artists, use different cosmetics, supplemented by drugs and tools for health care and beauty; Use drugs and laser equipment to prevent and treat facial scars, acne and spots.

⑦ How to cultivate the working attitude of beauticians?

1, rest assured

A good attitude is very important, especially when we encounter some unsatisfactory things, the first thing that comes to mind is how to solve them, rather than blindly carrying negative energy. In fact, many times, things may not be so bad, but we exaggerate things too much and think too complicated. It will be much better to relax when you encounter something.

Step 2 be positive

Face everything in life with a positive and optimistic attitude, even if things are really difficult, don't lose heart. As long as you face the difficulties positively, they will always be solved.

3. Correct attitude

In fact, the final result of many things we encounter in our life may depend on our attitude towards the things themselves. Some people may only despair about the same thing, and some people may feel that they are growing and making progress. So the job of beauticians is the same. Don't always see the relatively bad side of what happened and ignore the growth it can bring you. A correct attitude will give you more courage to solve things and let you find yourself growing and making progress.

Step 4 adjust your mood

When you encounter something or are nervous, you must remember to adjust your emotions before going to your next job, so that you can better complete your work.

Step 5 be flexible

Nothing is unchangeable. When the current method can't solve the situation you are facing well, you can try to solve it in another way, so many things may be solved.

Step 6 learn to speak

When you encounter something unsatisfactory in your life or work, don't hold it in your heart. Communicating with friends as much as possible will relieve your stress to some extent. Besides, outsiders may see things more clearly than you do.

How to conduct psychological training for employees in beauty salons?

Tips for loving beauty: First of all, beauty salon employees should have a good working attitude: treat customers with a smile, make customers feel at home, and let customers fully feel the friendliness and enthusiasm of beauty salons.

Pet-name ruby beautician why want to keep learning?

First of all, let's take a look at what job requirements beauticians and beauty salons generally have:

Beauty technique, which is a traditional way, is gradually replaced by many modern beauty methods because of its slow effect, but because it is the foundation, it is the foundation that a beautician needs;

Beauty products, almost every beauty salon has its own products, and the use and maintenance of each set of products are different. Coupled with product changes, beauticians should continue to learn;

Beauty instruments are as diverse as beauty products, and beauticians need to keep learning;

Beauty methods, from China traditional beauty to Korean skin management to Japanese steaming to Thai style, shouldn't beauticians keep learning to meet the market demand?

Therefore, beauticians improve their skills through continuous learning, and at the same time raise their wages through continuous learning.