"I spent a lot of money on massage to lose weight and found myself hungry and thin." On February 24th, Oriental Jinbao? Mammoth news hotline (037 1-65830000) received a call for help from Ms. Xinyang Luo, claiming that she paid 2498 yuan to buy essential oil, burn ointment and other products for massage to lose weight. Within three days, she cooperated with the store to implement the slimming plan, but found that she was "hungry" on a diet and refused to refund her boss. What is the truth? Oriental Jinbao? Mammoth reporter interviewed this.
Self-report: I spent 2498 yuan on massage to lose weight and found myself "hungry and thin"
On February 5th, Ms. Luo, who lives in Xinyang City, found a chain slimming shop named Li Jianmei Slimming Bar while shopping. The boss told her that the use of essential oil can achieve shaping through machine massage, and normal diet can also achieve slimming effect. Ms. Luo signed an agreement with the store to pay 2498 yuan, including 45 essential oil massages. The agreed 65,438+00-day full refund is invalid.
Mammoth journalists saw in the agreement that Ms. Luo's weight before losing weight was 139.8kg, and the two sides agreed on two courses of treatment, and her weight after losing weight was 120.6kg. In the column of special receipt, services include essential oil, burning grease, stock solution, etc.
"Before signing the contract at that time, she said that chickens, ducks, fish and eggs could be eaten. Later, rice was not allowed to be full, and even lemonade was not allowed to be drunk. I can only drink water according to the time period I don't think this is to achieve slimming effect through products. It's hungry and thin. Because I stopped the essential oil massage, I let go of eating according to my diet and lost six pounds. " Ms. Luo said that she lost 2.7 pounds in three days with the store, but she lost weight because the "diet meal" played a moderate role.
On the 3rd day after the signing of the agreement, Ms. Luo offered a refund at the store owner of Mei Jian Slimming Bar, but was rejected by the other party, because the essential oil products purchased by Ms. Luo had been unpacked. If the refund can only be refunded by half, the cost of the goods needs to be deducted. Ms. Luo thinks that the price of massage essential oil in this shop is far from worth 1200 yuan, and she only had two massages. According to the total number of 45 times, this refund is too unreasonable.
Shopkeeper: There is no strict restriction on diet. Essential oil massage is really effective.
On February 25th, Mammoth journalist contacted Ms. Li, the owner of Xinyang Slimming Bar (Xindu Huacheng), and asked about Ms. Luo's slimming situation and refund. She denied some of Ms. Luo's statements.
"I did not ask her (Ms. Luo) not to eat meat. I just urged her to pay attention to her diet and eat less greasy food. Look for two kinds of hunger every day. You can't eat until you are hungry. You are hungry for dozens of minutes, but you can't be hungry for long. You need to empty your stomach. " Ms. Li said that she did not restrict Ms. Luo's diet too much, and also sent some photos of customers' meals. The reporter saw that it includes meat, vegetables and fruits.
Regarding Ms. Luo's inquiry about the refund amount, Ms. Li told reporters that essential oils are mostly used for "shaping" and the price is 1.738 yuan. It can be used for 45 times with instrument massage, and the contract is 38 yuan/time. However, the product has been sold to Ms. Luo, and it has been opened. It can't be sold any more, and only the expenses other than the product can be refunded.
Subsequently, the mammoth journalist asked whether the product could achieve the effect of slimming and shaping. Ms. Li said that "100% can achieve the effect, the essential oil can dredge the meridians, and the fat cream and the stock solution can be massaged with the machine to crush and disperse the fat and excrete it through urine." She explained the principle of slimming to reporters, and also sent product pictures and screenshots of cosmetics information, indicating that she has qualified production qualifications and related records.
Is it cosmetics for the record? Experts suggest that we should lose weight scientifically.
According to the product pictures provided by the owner of Li Jianmei Slimming Bar, Mammoth News reporter found the filing information through the State Administration of Pharmaceutical Products, and learned that these three products belong to domestic non-special cosmetics. According to the record, the main components of essential oil are wheat germ oil, grape seed oil and pepper seed oil. The main components of firming cream (called burning cream by the shopkeeper) are water, almond oil, glycerol, isononyl isononanoate and so on.
In this regard, the reporter interviewed Wang Zhihong, director of the Endocrinology Department of Zhengzhou First People's Hospital. He analyzed that wheat germ oil and grape seed are mostly unsaturated fatty acids, which can not achieve the effect of "burning fat" or can only achieve moisturizing effect when applied to the skin. He also said that there is no scientific basis for saying that "using essential oils and instruments will break fat". Fat can only be consumed. If it can be crushed, there is no reasonable way to excrete it.
Wang Zhihong told reporters that fat is a way to store energy. People are obese because they have more energy accumulation. If you want to lose weight healthily, you can only achieve it through reasonable diet and exercise. Fu Hui, deputy section chief of clinical nutrition department of Zhengzhou First People's Hospital, suggested that scientific weight loss needs to pay attention to daily diet, eat more high-quality protein food (meat and eggs) and eat less carbohydrates.
The reply from the market supervision department is being processed.
Mammoth journalist learned from Ms. Luo that she had complained to Xinyang Municipal Market Supervision Administration on February 23, and the department in charge of consumer complaints accepted the matter.
On February 26th, the reporter called Chen Mou, the staff in charge of this matter. After two connections, the other party kept silent, but there was an echo from the reporter on the receiver. Subsequently, the reporter sorted out two short messages asking the other party about Ms. Luo's refund, and did not receive a reply before the press release. However, Ms. Luo told the reporter that she also contacted the staff by telephone, and the other party said that the matter was being handled and needed to be resolved through consultation.
Lawyer Zhang, director of Henan Chunyi Law Firm, said that there is a service contract relationship between the two parties, and both parties should fulfill their obligations according to law and agreement. If there are false propaganda and other matters in the business, consumers have the right to complain and report. As for whether Ms. Luo's hunger and thinness is caused by essential oil treatment, it is impossible to know. It is suggested that both parties solve the problem through consultation. If negotiation fails, consumers can sue directly if they think they have been defrauded or falsely publicized.
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