Annual Work Plan of Property Management Company 1
First, the overall thinking of the work
The working idea and goal for 20 years are: "pay attention to one transformation, ensure two stabilities, complete three breakthroughs and realize four extensions".
(A) pay attention to "a change", that is, the change of business thinking.
20__ is the first year after the revision and implementation of the Property Management Regulations. The implementation of the new regulations not only puts forward a new development direction for the whole property management industry, but also puts forward a new guiding principle for our enterprise work. Therefore, on the basis of conscientiously implementing and understanding the spirit of Property Management Regulations, we should change the management thinking of the company from "quantity" to "quality", that is, from the expansion of strategic scale in the past to the pursuit of efficiency, so as to realize the sustainable development of the company.
(2) Ensure "two stabilities", that is, ensure the safety and stability of the company's various projects and the stability of the company's workforce.
The safe operation of the project is the key to the healthy and stable development of the company. Controlling and reducing all kinds of accidents and establishing a normal safety control mechanism are our primary tasks. In 20__ years, we will still take safe operation as the top priority of all work, and actively take preventive measures to eliminate unsafe hidden dangers and ensure the stability of project operation.
Ensuring the stability of the company's personnel is the basis for us to achieve our work goals. The company's years of cultural accumulation has created an excellent humanistic environment and an atmosphere for talent cultivation and development. In the future, we will continue to carry forward, form a stable environment for talent training and growth, and create a mechanism for talent training, appointment and use with Anhua characteristics, so that employees who are interested in serving Anhua can develop and grow here.
(3) Complete "three breakthroughs", namely: First, there should be new breakthroughs in management; Second, there must be a new breakthrough in the employment mechanism; Third, there should be a new breakthrough in cost management;
Innovation is the eternal theme of the company's development, and breakthrough is the foundation of innovation. _ _ After more than ten years of development, the property has accumulated rich management experience. On this basis, innovation needs a breakthrough. Therefore, in 20__ years, we should study our management work, our employment mechanism and our cost management, break through the existing model and realize new innovation in combination with the company's development strategic needs and the current new situation of the property management industry.
(D) to achieve the "four extensions"
First, the "refined" service extends to "zero defect management"; Second, business ability training extends to professional ability training; Third, facilities and equipment management extends to health management; Fourth, the company's scale expansion extends to the benefit goal.
1. According to the enterprise development goal of "standardization, proceduralization, standardization and informatization", within 20__ years, we will further refine the service links, improve the service process, standardize the service behavior, and extend the implemented "refined service" mode to "defect-free management" mode; Improve our service quality and service level.
2. Further strengthen the company's training. In 20__ _ _, the company should speed up the process of employees' professional quality training on the basis of establishing and perfecting the scientific and systematic training management mechanism, speed up the training of professional and technical personnel, especially electromechanical equipment and facilities professionals, and realize the extension of training to professional ability;
3. Based on the fact that the facilities and equipment management of our company is still in the basic maintenance state, within 20__ years, the company will intensify the management and technical transformation of key equipment, gradually reduce and eliminate hidden dangers of equipment, improve the health level of equipment, ensure the safe operation with equipment health, and realize the healthy extension of facilities and equipment management;
4.20__ year, the company will continue to integrate resources, optimize the internal industrial structure of the company, pursue efficiency, correctly handle the relationship between scale and efficiency, reasonably expand the business scale of the enterprise, reasonably maintain the living space of the enterprise, and realize the extension to the efficiency goal.
Two. Seven tasks in 20__
1. Take the service owner as the center, continuously improve the service quality, and promote the "zero defect" management of workflow through the implementation of "refined service".
2. Strengthen the construction and management of staff, pay special attention to education and training, continuously improve the comprehensive ability and management level of project managers, continuously improve the professional quality level of employees, and ensure the comprehensive quality of employees to meet the needs of the new situation.
3, based on safe operation, strengthen safety awareness, improve risk prevention ability and early warning ability, effectively control, reduce and eliminate all kinds of accidents.
4. Strengthen the maintenance, maintenance and reliability analysis of facilities and equipment, pay close attention to the management, transformation and improvement of equipment, improve the professional level of maintenance, and ensure the normal and healthy operation of facilities and equipment.
5. With the goal of deepening internal resources and integrating external markets, we will continue to do a good job in the allocation and adjustment of personnel structure, organizational structure and resources in order to improve work efficiency, work efficiency and work effectiveness.
6. Cultivate the staff's awareness of being prepared for danger in times of peace, deepen enterprise performance assessment and cost assessment, and constantly expand new ideas and new ways for enterprises to increase revenue and reduce expenditure, reduce staff and increase efficiency, and save energy and reduce consumption.
7. Continue to recover the overdue service fees, intensify litigation, and realize new income and income generation by reducing the loss of receivable funds.
Annual Work Plan II of Property Management Company
As a property manager, I have the responsibility to create a good living environment for residents and lead them to build their own homes. In the previous work, I led all the staff to carry out their work smoothly, and with the cooperation of community residents, effectively implemented various business work:
I. Public affairs in three communities
1. Carry out leasing business services in an all-round way, hold a general mobilization meeting for all employees, clarify the significance and purpose of leasing services, unify thoughts, and collectively learn related business promotion contents and business handling operation procedures to ensure the normal work.
2. In order to improve the cost collection rate and ensure a virtuous circle of finance, property assistants, front desk staff and team leaders and above were organized to study the cost recovery workflow in the form of special meetings.
3. In the form of a special meeting, organize the management backbones and related staff of the three communities to collectively study the case notification management system, case notification operation flow chart and related work forms, clarify the responsibility relationship, prevent similar negative cases from happening again, and comprehensively improve the quality of management services, which is also the top priority in the 20__ year work plan.
4. Formulate management regulations for security equipment, including walkie-talkies, batons, past computers, etc. And recognize the real implementation of the team, clarify the responsibility relationship, who is responsible for the damage, and put an end to all kinds of unreasonable use.
5. Review all aspects of the three communities since July last year, so as to compare and analyze, find out the gaps, and formulate more feasible concrete measures for the next step of work improvement.
Second, the _ _ project
1, fully grasp the handover of building 30-35 to ensure the satisfaction of the owner.
2. The supervision and management office shall make and install 26-29 motorcycle license plates in time; And urge the management office to issue a notice in time, requiring the owners to complete the lease and parking procedures at the management office before May 20th, and the motorcycles in this area will be charged in full from June 1 day. Before implementation, coordinate the security guards to do the implementation work well.
3. Continue to follow up the greening and planting work of Buildings 26-29.
4, supervise and urge the timely completion of partial green belt incomplete blank replanting work.
5. Supervise the Engineering Department to complete 30-35 related supporting projects, such as roads, landscaping, monitoring center, warehouse, parking space planning, etc.
6. Do a good job in personnel adjustment and recruitment of individual positions (such as greening team leader in place and backbone of management office in place, etc.). ) to ensure the normal operation of the project.
7. Draw up the Plan for the Establishment of the First Owners' Committee and a series of work measures for the preparatory meeting, so as to lay a good foundation for the creation of "city excellence".
Three. _ _ project
1. Strengthen the uncooperative management of some motorcycles in the third phase, give play to the role of identification, strengthen the parking after handling the lease procedures, and strengthen the charging work.
2, strengthen the fourth and fifth motorcycle rental management, put an end to all kinds of long-term random parking phenomenon, maintain normal order.
3. Coordinate with finance to deal with bad debts in time.
4. Supervise the overall inspection of the infrared alarm system of the project, find problems and make corresponding improvements to ensure the sensitivity and normal operation of the system.
5. Mobilize the demolition of shacks built by individual owners in private gardens without affecting the overall beauty.
6. Supervise and improve the data management of shops in residential areas of this project.
7. Supervise the deadwood treatment in some parts of the stairs in Phase I and Phase II to maintain the integrity of the property.
8, supervise and urge to do a good job in the fifth stage ***7 interphone troubleshooting.
Four. _ _ project
1. urge to sort out the housing files of building 12- 15 (* * * 36 households, 32 households recovered the building).
2. Do a good job in the use and maintenance of the peripheral red line alarm, including the pruning of green plants on both sides of the inner and outer periphery.
3. Make the on-site tracking and verification of safety alarm, and clearly define the relevant requirements for lifting alarm and recording operation to avoid negligence.
4. Follow up the opening of the clubhouse swimming pool, and do a good job in management and maintenance, including ticket sales and water quality treatment of the swimming pool.
5. Supervise the related ancillary works of Building 12- 15, including the installation of ground railings for overhead parking spaces, the definition of parking space property rights (the company requires the sale of overhead parking spaces), landscaping, and the improvement of security rooms, monitoring rooms and warehouses.
6. Follow up the installation of community fitness equipment.
7. Supervise the recovery of various expenses.
8. Follow up the installation of the seventh broken glass door leaf.
9. Follow up the replanting and transformation of some greening plants (for example, three dying palm trees at the gate should be replaced).
Verb (abbreviation for verb) Other matters
1, _ _ "store" investment registration, etc.
2. Carry out daily work according to the requirements of the company agenda.
3. Coordinate relevant departments to complete various tasks.
The third part of the annual work plan of property management company
In order to do a good job in safety management, the property management department plans to set up a centralized department of safety group, cleaning group and maintenance group on 1 month to be responsible for the overall safety work of the company under the leadership of the company's deputy general manager in charge of pipelines. Under the executive team, the property department takes the property manager as the team member, and the security guard, cleaning supervisor and maintenance supervisor as the team members. At the same time, the company implements the night patrol system for the personnel above the supervisor level, so that the sudden emergencies of the company's projects can be dealt with quickly and smoothly at night, eliminating potential safety hazards. Specifically, everyone stays in the project at night and is responsible for the night shift inspection.
The first is to implement semi-militarized management and cultivate security elites.
(1) Strictly control the entry level and pay close attention to basic skills.
First of all, in the process of security recruitment, the company has always adhered to the principle of "rather short than many" and established a complete security recruitment, training and use mechanism. Young men who are openly recruited and sent at fixed points are strictly checked in terms of physical quality, cultural quality and political quality, and can only enter the company after strict inspection. Only after a one-month probation period and the expiration of the training period can they formally take up their posts. From then on, on-the-job players can get familiar with the work situation as soon as possible and enter the working state.
(2) Only those who are competent have positions, and the system of competition for posts for team leaders is implemented.
Competition for posts is a scientific mechanism for selecting and employing people, which helps to form a correct orientation for selecting and employing people and overcome unhealthy tendencies in employing people. In the past, the selection of a monitor was based on a "peaceful" way of employing people, and it was inevitable that there were cases of looking at relationships, telling stories, relying on friendship and talking about personal relationships. Open competition for posts is a way of employing people, which provides security guards with equal opportunities to display their skills and compete with each other, and helps them work hard and make achievements. As long as you work hard and constantly improve yourself in the future, you will have the opportunity to be retained or promoted in fair competition. Adopt a scientific employment mechanism. At the same time, according to the company's requirements, the property management department will make the salaries of security guards, squad leaders and team leaders public appropriately, manage them at a low level, and stabilize employees.
(3) Security accommodation and training integration.
In order to facilitate daily management, the property management department of the company will implement unified accommodation, unified dining and unified training for security guards to achieve the goal of semi-military management of the company. The content is specific, requiring fixed-point and regular training every day, timely and orderly.
The second is to improve internal management and improve the quality of safety services.
(1) Implement safety management standardization.
Facing the severe public security situation in Textile City and Building Materials City, in order to further standardize and standardize safety management, the management goal of creating a first-class public security team in the new city is established. The property department will formulate employee manuals and safety management systems. The main contents of its standardization include the standardization of the responsibilities of property safety managers; Standardization of public safety management system; Standardize the management of security services; Standardization of safety emergency treatment; Safety management assessment and standardized rewards and punishments. The implementation of standardization has effectively promoted the overall safety work and made the company's safety management more standardized and meticulous.
(two) to strengthen fire management, reduce fire hazards.
In the process of fire management, we should adhere to the idea of "prevention first" and "combination of prevention and elimination". First of all, starting from the characteristics of property services, in the daily work such as dormitory, office building and house decoration, fire protection is always regarded as a main standard to ensure prevention first. Secondly, establish a perfect company safety management file, and implement the current emergency contact information and contacts of tenants, so that tenants can know something about fire management and contact property service personnel, especially security guards, at the first time. Third, formulate an effective fire emergency plan for Jiuyuan Industrial Park, so that the fire fighting and disaster relief work of the whole project is in an orderly operation state. Four, the safety supervisor is responsible for the monthly fire inspection system, the existing problems and hidden dangers in a timely manner to report maintenance, replacement and update, so that the fire control system is always in good condition.
(two) to strengthen the use of technical defense system, the organic combination of civil air defense and technical defense.
While doing a good job in civil air defense management, the property department will make use of various technical defense systems to achieve standardized operation and timely repair. Yao is responsible for the unified management of the technical defense system of the property department, establishing the archives of technical defense facilities in each community, standardizing operation, problem reporting and maintenance, and comprehensively improving the effective utilization rate of technical defense facilities. At the same time, in order to organically combine civil air defense with technical defense, various comprehensive drills are organized from time to time. Through drills and training, the actual combat ability of security personnel is enhanced to ensure the property safety and personal safety of dormitory buildings, office buildings and management areas.
(three) the establishment of full-time inspection and supervision posts.
In order to strengthen the supervision of security personnel and night patrols, the property department will set up patrol supervision posts according to the company's progress. During the day, he is responsible for checking the post image and duty discipline of security guards, and at night, he is responsible for the inspection of the periphery of each community and the emergency handling of emergencies. The establishment of the patrol supervision post will, on the one hand, promptly correct the problems found in the post discipline and duty inspection of security guards, give education and criticism to those who violate the discipline, and report the serious cases to the company for punishment, strictly build the team style, and effectively improve the duty quality; On the other hand, due to the good mobility of the patrol supervision post, the peripheral safety of the night project is ensured, and the night emergencies are dispatched and handled in time, so that the regional prevention work is deepened and strengthened.
To sum up, the property management department will focus on safety management this year, including asset inventory and ledger management, as well as flood control and cold prevention.
In order to strengthen the supervision of security personnel and night patrols, the property department will set up patrol supervision posts according to the company's progress. Responsible for checking the post image and duty discipline of security guards during the day.
Carry out work. In the work of safety management, we will fully summarize and draw lessons from the work experience of Xincheng Company in recent years. At the same time, the property management department is fully aware that there is still a big gap between the current management safety work and the actual requirements. In the future, the property management department will still focus on service, improve the quality of safety service, make the overall safety service work to a new level under the guidance of company leaders, and strive to contribute a brand-new look to the new city in 20021year.
Annual Work Plan of Property Company 4
This year is the first year of _ _ property management company's operation, with two brands (property management company management center) and one set of people. On the basis of retaining the original _ _ center function, through the operation of _ _ property, it will finally go to the market. According to the unified management arrangement of the factory, it is planned that there will be _ people in the whole company, including _ managers, who will participate in the training according to the training arrangement of the factory.
A, on behalf of the rent, collection plan
According to the entrustment requirements of property management in the factory, our company will lease Building _ _ and other properties to be built. The rental rate of the house entrusted by the planned _ _ _ building is over 96%, and the rental income is not less than ... ten thousand yuan, and the collection and payment of water, electricity and heating fees are completed as required to ensure the normal operation of the property under its jurisdiction.
Second, the income plan (property management fees, rent, agency fees)
This year's property management fee is RMB ... million, the rent and agency fee is RMB _ million (_%), and one is RMB _ million. Among them, the property management fee and rental agency fee of _ _ _ building totaled RMB 10,000, and other income was RMB 10,000.
Third, the cost control plan
This year, its expenses will be controlled within _ ten thousand yuan (excluding the above maintenance expenses ...), including:
1. The total salary of personnel, including three payments, is _ ten thousand yuan (calculated according to current _ personnel).
2. Self-paid utilities: _ ten thousand yuan.
3. Tax: _ ten thousand yuan.
4. Other _ ten thousand yuan.
Four. Business expansion and income-generating plan
1. It is planned that before the end of _ _ _, the affiliated Liangyou Home Economics Service Company will be officially put into operation, with an annual income of not less than _ _ million yuan.
2. Organize and set up a research group to expand the scale of external management, and designate a person to be responsible for it, and strive to expand the scale of property management by not less than _ _ square meters before the end of the year to achieve profitability.
V. Comprehensive Management and Fire Safety Work Plan
1. Maintain the title of comprehensive management advanced unit in Tianshan District and strive for the title of advanced health unit.
2. Take the day of each month as an example. Organize relevant departments to conduct a comprehensive "four prevention" inspection of buildings, find hidden dangers and rectify them in time to prevent all kinds of accidents to the maximum extent.
3. Complete all the work required by the fire department and the general office.
4.5 In August, organize secondary safety, engineering and sanitation personnel to participate in the use of fire-fighting facilities, and carry out anti-drug publicity and fire-fighting publicity in combination with legal publicity month, anti-drug day and fire-fighting day, at least three times a year.
5. Ensure the public security and fire safety of the property under its jurisdiction, put an end to major public security accidents and all fires.
The fifth chapter of the annual work plan of the property management company
According to the present situation of property management in X City, _ _ Property Management Co., Ltd. is facing severe challenges. In order to win the market, enhance the brand, establish a new image of _ _ property, continuously improve the service level and quality of property management, strengthen the comprehensive quality training of staff and improve the comprehensive management ability, strengthen communication and cooperation with the owners, continuously improve the understanding with the owners, meet the needs of the owners, continuously improve the satisfaction of the management office owners, and introduce a competitive employment mechanism to obtain for the company at the lowest cost.
First, give full play to the spirit of unity and cooperation of property management companies, mobilize the subjective initiative of employees, and enhance the sense of ownership.
1. Hold a regular work meeting every half month. While summing up the work, actively and fully listen to the voices, opinions, rationalization suggestions or criticisms of grassroots employees.
2. Conduct team activities irregularly. Organize employees to carry out health care publicity, care for the surrounding environment of the community and other activities to enhance the cohesion and centripetal force of employees.
Second, change ideas, correct attitudes, and firmly establish the awareness of serving the owners (tenants).
Change the way of always waiting, wanting and relying, and establish a brand-new service concept centered on the owner.
Third, activate the management mechanism
1, the management office implements the responsibility system of internal division of labor step by step, that is, the employees in each department have a clear division of labor, do their jobs, do their best, and be directly responsible to the supervisor, who is directly responsible to the director. When necessary, each supervisor shall sign a management objective responsibility letter with the person in charge of the management office.
2. The management office implements the system of regular duty, changes the work style, improves the work efficiency, announces the permanent telephone number of the management office to the owner, and listens to the owner's voice in all directions.
3. Formulate practical management measures and implement the "first inquiry responsibility system".
4, improve the management rules and regulations, such as management code, post responsibility system, performance appraisal system, internal staff rewards and punishments system, etc.
5. Quantify the monthly performance appraisal as much as possible, establish an incentive mechanism and improve the performance appraisal system, and reward the diligent and punish the lazy according to the employees' work performance, work performance and job skills, so as to encourage the advanced and spur the backward.
6, improve the system of choose and employ persons, competition for posts, the last out. Really provide development space and opportunities for employees who work hard, perform well and have outstanding abilities.
7. Strengthen internal staff management, build an efficient team and enhance the cohesion of managers.
Four, strict management, improve the management level and service quality.
1, the effective complaint of the community owners to the government property department is zero; The effective complaint to the competent department of the property management company is 2%, and the return visit rate of complaint handling is 100%.
2. The satisfaction rate of community owners to service work is over 90%.
3, urgent repair rework in time, repair rate is not higher than 2%.
4, public security, vehicle, fire management without major management responsibility accidents.
5. The building itself, facilities and equipment are maintained as planned, running normally, and there is no management responsibility accident.
6. The management office plans to set up a community cultural activity group by the owners' committee to carry out colorful community activities; Make full use of the publicity column to publish some blackboard newspapers involving property management laws and regulations, typical cases, newspaper abstracts and so on.
7. Records and materials of this year should be kept complete and filed in time.
8. The collection rate of property management service fees is over 98%; The property management report is published to the owner once a year.
Five, increase the intensity of training, pay attention to the training effect.
The management office selected a good soldier and set up a training implementation team with the director as the main body to train new employees and on-the-job employees:
1. New orientation training
Conduct basic knowledge and basic operation skills training for new employees. The purpose of the training is to make new employees understand the basic situation of the company (such as enterprise purpose, enterprise spirit, enterprise history, current situation and development trend) and get familiar with the company's various rules and regulations (such as attendance system, reward and punishment system and assessment system). ), master basic service knowledge (such as professional thinking, code of conduct, language norms, common sense of politeness, etc.). ), and master the specific requirements of post work (such as post responsibility system, business skills, workflow and requirements). Through pre-job training, new employees can be familiar with and adapt to the new working environment and master the necessary work skills.
Pre-job training content: company rules and regulations, employee handbook, employee etiquette norms, company development history, company planning, business philosophy, company organization, employee professional ethics, professionalism, fire safety knowledge, basic knowledge of property management, etc.
2. In-service training
Training content:
1, _ _ rules and regulations of the property management company
2._ _ Company's employee handbook
3. Enterprise development, company planning, company philosophy and organization.
4. Relevant professional knowledge of various departments
Through the above training content, strengthen the comprehensive quality training of employees and improve their comprehensive management ability.
Intransitive verbs promote the brand of property service and establish a new image of quality service.
1, human resources integration, according to the needs of the management office, appropriately merge some positions and functions to realize the compound talent management mechanism.
2. Customer service: Continue to implement the employee handbook, pay attention to standardizing the service etiquette, work efficiency and service quality of employees, and provide customers with warm, polite, enthusiastic, safe and comfortable quality services.
3. Maintenance of equipment and facilities: According to the principle of mechanical and electrical operation and maintenance division, all mechanical and electrical facilities and equipment in the community are implemented layer by layer to ensure value for money, effective management and quality improvement. Ensure the normal operation of power supply and distribution, water supply and drainage, water pump and fire fighting. In the community, weekly, monthly and quarterly maintenance should be planned and implemented to prevent major safety accidents.
4. Cleaning and greening management: the cleaning and greening department should carry forward the spirit of ownership, enhance the sense of responsibility and mission, form team cohesion and implement the supervisor accountability system. In addition, it is necessary to strengthen the supervision of cleaning and greening, and strive for great improvement in this respect.
5. Data management: in strict accordance with the provisions of the archives management. In addition, it is planned to comprehensively sort out the owner's information and the information of the industry Committee, so as to make the catalogue clear, the retrieval convenient, the information of each household on the floor bagged, realize standardized management, and formulate and improve the confidentiality system, data borrowing and checking and other rules and regulations.
6. Vehicle management: strictly manage the vehicles entering the community and gradually realize the parking of the owner's vehicles in fixed parking spaces; Temporary vehicles are managed according to temporary charges; Take custody measures for vehicles that need to be kept, sign a vehicle custody contract, and the owner will pay the custody fee.
7. Safety and fire management: Strengthen the training of security personnel in meetings, etiquette, management skills, communication skills and emergency handling. , improve the identification system, and manage the entry and exit identification registration, rental housing registration and household registration of foreign personnel (decoration personnel). And require security guards to be familiar with about 80% of the owners in the community. Fire control facilities and equipment shall be inspected by security guards and maintained by maintenance workers.
Seven, to carry out a variety of operations and measures.
The management office will intensify efforts to urge the owners who are in arrears, and selectively take certain measures against stubborn businesses, and make statistics and implement them to people every month. In addition, the management office will take the following series of measures to develop diversified businesses, strive to create a "community economic circle" and strive to achieve a balance of management fees.
1. According to the actual situation of the community, the management office set up a housing rental intermediary service center and a convenience service point, formulated relevant systems and effective measures, appointed people and created posts, and unified the housing and convenience services entrusted by the owners.
2. Make use of the ground resources of the square, and charge a certain fee to the merchants who temporarily occupy the space under the premise of being legal and convenient for the customers in the community.
3. Save management costs and reduce unnecessary expenses. Strictly control the purchase and expenditure of office supplies.
4. Revise the paid service standard of management office and increase the paid service items.
Eight, other work.
1. Pay attention to and urge the real estate company to solve the problems left over by the roof waterproofing and heating project in the residential area.
2, make full use of the police station in the area of public security prevention and treatment, establish and improve the early warning mechanism of joint defense.