1. The appearance of a flight attendant refers to a person's appearance, posture, clothes and personal hygiene, and is the appearance of the mental outlook of the flight attendant. Due to the differences in personality, temperament, inner cultivation and behavior habits, everyone has formed an extraordinary temperament with personal good cultural accomplishment, profound knowledge and profound thinking ability as the core. Good manners need to be cultivated and exercised for a long time. Especially as a qualified flight attendant, it is necessary to strengthen the improvement of one's own cultural quality, cultivate and cultivate one's own personality, and combine external beauty with internal beauty to form the temperament of a flight attendant. The most basic requirement for a man's face is to form a good habit of shaving every day. 2. A lady's face and figure requirements (1). The makeup of flight attendants should be elegant, fresh and natural when performing flight tasks. Some simple makeup methods are: first clean the skin with cleansing cream; Use foundation cream as a base to improve facial skin color; Eye makeup, first from the eyelid, under the eyelid fold line, from the inner corner of the eye to the outer corner of the eye, with soft colors, such as lavender or brown, and finally with a sponge ball to smear the edge of eye shadow powder, it looks soft. Hook the eyeliner matching the eye shadow under the eyebrows with eyeliner, then gently draw a dotted line at the root of the upper eyebrows with dark brown, gray or black eyeliner, and then brush these dotted lines into soft lines with a small wet brush. Apply brown or black mascara to the ends of eyelashes, first from the inside out, and then from the bottom up. When applying rouge, before applying rouge, smile in front of the mirror, apply rouge to the protruding part of the cheek, and then gently pat the corner of your eyes with your fingers, which will produce a natural rosy effect. Never wear heavy makeup at work, and never wear too bright red lipstick. Paying attention to make-up at any time during the flight can give passengers a full mental state. Slim figure is a must, and must not be bloated. Slim figure is very important. If it is difficult to maintain, it is allowed to carry some healthy herbal freckle-removing and weight-reducing foods with you on the plane. You should pay attention to your diet and don't overeat. Keep a good figure and give guests a good visual experience. (2) The stewardess should pay attention to hygiene problems when decorating the face, and carefully maintain the health of the face to prevent the face from being uneven or covered with acne due to personal carelessness. (3) Pay attention to local facial decoration, keep eyebrows, eyes, ears and nose clean, and don't blow your nose or dig your ears in public. (4) Pay attention to oral hygiene, insist on brushing your teeth and washing your teeth, and don't eat flavored food the day before boarding the plane. (5) Pay attention to the beautification of hands. Hands and nails should always be kept clean. It is necessary to form a good habit of washing hands frequently, especially after going to the toilet on the plane. Always rub moisturizing cream on your hands to keep them soft. It is necessary to form a good habit of cutting your nails frequently. Don't leave your nails too long, it will give passengers an unhygienic feeling. 3. Clothing is the external package of human body, including clothes, trousers, skirts, hats, socks, gloves and all kinds of clothing. Clothing is a silent language, which embodies a person's personality, identity, self-restraint and psychological state, and directly represents a person's personality. The stewardess must pay attention to her personal dress, which is related to her personal image and the image of the airline. Therefore, flight attendants must abide by the airline's clothing regulations on the plane and dress according to the regulations during flight. The stewardess should keep clean and tidy when wearing overalls. Work clothes should be ironed every time before boarding the plane. Work clothes are not allowed to be wrinkled, torn, dirty, dirty or smelly. Clean and tidy clothes will give passengers a fresh and comfortable feeling. How to Be a Qualified Flight Attendant —— Professional Ethics of Flight Attendants The cabin service is an important part of civil aviation transportation service, which directly reflects the service quality of airlines. In the fierce competition in the aviation market, the image and working attitude of flight attendants who directly serve passengers play a vital role for airlines to occupy the market and win more repeat customers. Elegant, dignified, beautiful and generous are the unanimous recognition of flight attendants, but the previous standards alone are far from qualified for the flight attendant profession. The most important thing for a flight attendant is to have a considerable professional ethics. As a qualified stewardess, what does professional ethics need? 1. First of all, love your job. My love for flight attendants is not temporary. When my ideal flight attendant life is broken by the hard work in reality, I can continue to be positive, enthusiastic, considerate and polite, conscientious and diligent. 2. Have a strong service concept and service awareness. In the fierce market competition, service quality determines whether an enterprise can survive, and the core of market competition is actually service competition. Civil aviation enterprises are most concerned about passengers and cargo owners. If they want to win passengers in the market competition, they must improve their service awareness and service concept. Service consciousness is gradually formed through training. Consciousness is a kind of thought, a kind of conscious action, which cannot be maintained by rules. Must be integrated into every stewardess's outlook on life and become a conscious thought. 3. Have a hard-working spirit. In people's eyes, flight attendants are an enviable air flight profession, but in actual work, they suffer unexpected hardships, such as the time difference between long-distance flights and domestic flights, and the difficulties and special circumstances encountered in their work will happen at any time. Without the spirit of hard work, they can't stand the pressure of work and can't do a good job in service. 4. Warm and cheerful personality. The job of a flight attendant is to deal with people directly. She contacts thousands of passengers on the plane every day and needs to communicate with them at any time. Without a cheerful personality, she is not qualified for the job. 5. Study hard on business knowledge. As a flight attendant, she not only serves tea and delivers water on the plane, but also needs to master a lot of knowledge. For example, our flight today is to the United States. Our flight attendants must first master the national profile, human geography, political economy, countries, cities, rivers, mountains and rivers, places of interest and historic interest of Beijing and the United States. It is also necessary to master aircraft equipment, emergency handling, on-board service procedures and service skills. It can be said that flight attendants should know about astronomy and geography, master various service skills and service concepts, and have not only beautiful external beauty, but also rich internal beauty. 6. Learn to speak. Language itself represents everyone's attributes, and a person's growing environment will affect everyone's speaking habits. As a stewardess, you should learn the art of speaking. Different service languages often produce different service results. A flight attendant should master different speaking skills, such as speaking skills to elderly passengers, speaking skills to children passengers, speaking skills to special passengers, speaking skills to angry passengers, speaking skills to important passengers, speaking skills to passengers flying for the first time, and speaking skills to service when the flight is abnormal. In our service, often because of one sentence, it will bring different results to our service work. Beautiful language will bring many repeat customers to airlines; It may also be because of your offensive words that passengers will never fly on this airline again; He may also tell other passengers what happened to him, so offending one passenger may be equivalent to offending ten or hundreds of passengers. For example, when a flight attendant provides dinner service for passengers on a flight, because there are two kinds of hot food for passengers to choose from, but the kind of food he wants is gone as soon as it is brought to a passenger, our flight attendant enthusiastically finds a meal in the first class and sends it to the passenger, saying, "Sorry, I just brought it to you because there is an extra meal in the first class." The passenger was very unhappy and said, "can I eat something that first class can't eat?" I don't eat either. " The stewardess's kindness was speechless, and she didn't get the passengers' thanks, but made them unhappy. If our stewardess says, "Sorry, your food has just come out, but please rest assured that I will try my best to help you solve it." At this time, you can go to the first class to see if there are any extra meals for passengers to choose from. When you get the meal and give it to the passengers, you can say, "Look, I'll provide you with first-class meals. I hope you will like it. Welcome to fly on our airline again next time. I will definitely let you choose our meal first, and I will be very willing to serve you. " The same meal, but different sentences, but what different results. This is the art of speaking. As a qualified stewardess, speaking is so important. How to be a qualified flight attendant-the professional image of a flight attendant The beautiful, dignified and generous appearance of a flight attendant has left her a fixed image feature, so how can a qualified flight attendant form her own image feature? First of all, the professional image of flight attendants is gradually learned and cultivated in daily life. You can't expect to train yourself into a stewardess with outstanding temperament after a few days of classes. The purpose of learning etiquette is to establish and shape the image of a flight attendant, including both external and internal contents, including the improvement of quality and the beauty and ugliness of the soul. External promotion includes gfd, language behavior and so on. External image, as the embodiment of internal quality, is based on internal quality, so only by strengthening self-cultivation can we achieve "internal wisdom and external beauty" and truly establish the image of flight attendants.

(1) General conditions ① Good psychological quality and social adaptability, and physical condition can meet the needs of aircrew work. There should be no: 1) congenital or acquired abnormality; 2) Active, latent, acute or chronic diseases; 3) Trauma, injury or surgical sequelae. ② It is suggested that the aesthetic conditions are correct facial features and good skin color; Well-proportioned; Cheerful and dignified. ③ suggested female height: 160 cm ~ 172 cm. The length of the lower body should exceed the length of the upper body by more than 2 cm. Male: 170cm ~ 182cm. ④ suggested weight: weight/kg under 30 years old = [height /cm- 1 10][ height/cm-10] ×10% weight/kg over 30 years old = [height/cm] (2) Mental nervous system ① Mental abnormality, psychosis and their medical history are unqualified. ② Abnormal behavior and unqualified morbid personality. ③ Neurosis is unqualified. ④ Sleep disorder is unqualified. ⑤ Drug addiction and alcohol addiction are unqualified. ⑥ The speech disorder is unqualified. ⑦ epilepsy is unqualified. 8. Unexplained and difficult-to-prevent consciousness disorder is unqualified. Pet-name ruby central nervous system vascular, degenerative, metabolic disease or injury is unqualified. Attending after craniocerebral trauma is cured, the sequelae are unqualified. 1 1 Recurrent headache is unqualified. 12 serious peripheral nervous system diseases are unqualified. 13 serious autonomic nervous system diseases are unqualified. 14 muscle diseases affecting function are unqualified. (3) The psychological quality of psychology is unqualified. (4) Respiratory system ① Chronic diseases and respiratory dysfunction are unqualified. After the clinical cure of pulmonary tuberculosis, after one year of ground observation, the whole body is in good condition and qualified. ② Recurrent spontaneous pneumothorax was unqualified. (5) circulatory system ① serious cardiovascular diseases and dysfunction are unqualified. ② The electrocardiogram is seriously abnormal and unqualified. ③ Hypertension is unqualified. ④ Peripheral vascular diseases are unqualified. (6) Digestive system ① Serious digestive system diseases and dysfunction are unqualified. ② Peptic ulcer and its complications are in good condition and qualified after clinical cure. ③ After digestive tract surgery, after three to six months of ground observation, no sequelae were found. ④ After abdominal hernia repair and appendectomy, no sequelae were found after ground observation 1 ~ 3 months. ⑤ After the treatment of chronic cholecystitis, the symptoms basically disappeared. ⑥ asymptomatic gallstones are qualified. All landowners after gallbladder surgery, after three to six months of ground observation, no sequelae were found. The carriers of digestive tract infectious diseases and their pathogens are unqualified. Pet-name ruby after acute viral hepatitis is cured, after half a year of ground observation, there is no abnormal qualification. 10 was positive for HBsAg and turned negative within half a year after treatment. (7) Urogenital system ① Serious diseases and dysfunction of urogenital system are unqualified. ② After clinical cure of renal tuberculosis, after one year of ground observation, the renal function was normal and qualified. ③ After clinical cure of acute nephritis, after three to six months of ground observation, the renal function is normal and qualified. ④ After the acute pyelonephritis was cured, there was no recurrence after three months of ground observation. ⑤ Asymptomatic urinary calculi are qualified. (8) serious hematopoietic system diseases are unqualified. (9) The metabolic, immune and endocrine systems are seriously unqualified. (10) motor system ① motor system diseases and injuries left dysfunction unqualified. ② Chronic low back and leg pain affects attendance. (1 1) Skin and its appendages ① Infectious or incurable skin diseases and their appendages are unqualified. ② The underarm odor is unqualified. ③ STD is unqualified. (12) eye and its appendages ① Any eye whose myopia is less than 0.5 is unqualified. The far vision of any eye is not less than 0. 1, the corrected vision is not less than 0.5, and the ametropia is not more than 3.00 d (spherical lens equivalent). Corrective glasses must be worn when performing tasks. 2 color blindness is unqualified. (3) eye diseases and their accessories, which left eye dysfunction after being cured, affected the on-board service. (13) Otolaryngology Oral ① The whispering hearing in any ear is less than 5m, the air conduction hearing curve of pure tone audiogram is 500,1000,2000 Hz, and the hearing loss at any frequency is 35dB or 50dB at 2000 Hz. ② Ear pressure function is unqualified. ③ The vestibular dysfunction is unqualified. (4) incurable diseases or deformities of the external ear and middle ear. ⑤ Individualized evaluation of tympanic membrane perforation and severe lesions. ⑥ Vertigo and recurrent inner ear diseases are unqualified. ⑦ Chronic diseases of nose and paranasal sinuses that affect the function are unqualified. Individualized evaluation of maxillary sinusitis and maxillary sinus cyst. 8 loss of sense of smell is unqualified. Pet-name ruby diseases affecting throat function are unqualified. Attending oral cavity, temporomandibular joint diseases or deformities that affect the function or appearance are unqualified. Obvious bad breath is unqualified.

Generally speaking, flight attendants should have good psychological quality and social adaptability, and their physical condition can meet the needs of aviation services. Flight attendants must not have congenital or acquired abnormal diseases and active, potential, acute and chronic diseases, as well as trauma, injury or surgical sequelae. Require correct facial features and good skin color; Well-proportioned; Cheerful and dignified. The recommended height of flight attendants is 163 ~ 175 cm, and the length of the lower body should be more than 2cm above the length of the upper body. Binocular corrected vision (E-shaped table) is not less than 4.8; Color vision and smell are normal; Clear pronunciation, accurate pronunciation in Chinese and English, and normal hearing. The requirements of special conditions are more stringent, including a comprehensive examination of the spirit, nervous system, respiratory system, circulatory system, digestive system, urogenital system, hematopoietic system, metabolism, immunity, endocrine system and motor system, as well as a comprehensive examination of the skin and its accessories, eyes and its accessories, otolaryngology and oral cavity.