Netizens said they bought it in February. When he received the goods, he didn't care, because he had a new trust in Qiwei, but only when chatting with friends in the group did he know that they all bought cement. After listening to this, this netizen also used professional software to identify the product, and the result was a fake.
After seeing this result, the netizen immediately asked the customer service of Stephy Store, and the customer service replied that it was just a different product, not a fake. This sentence is also true. The netizen found another agency for identification, and the result was also a fake. The netizen contacted the customer service again, but he didn't reply. The netizen had no choice but to make a phone call.
Because of the exposure of the incident, it also attracted a lot of people's attention, and the customer service of the merchant had to reply again to explain. Their product page says, fake one loses ten, but when this netizen encounters such a thing, no one cares. Regardless of the size of the product, someone will reply and someone will solve the problem. Where are the rights and interests of consumers? After all this, you still can't get an apology from the merchant?
Seeing this situation, the netizen also published the matter through combing, claiming that he was a victim because he could not bring down the business alone, but the customer service has always been an official reply, playing Tai Chi with customers. Is this the attitude to deal with things? The netizen asked the merchant to apologize. Unexpectedly, the merchant bought it for too long and the test results could not prove that it was a fake, so he did not apologize. Later, this netizen also hoped that Stephy could stand up and speak.
It is not difficult to see from the customer service's response that although it is not acknowledged as a fake, in the buyer's view, giving ten times compensation is tantamount to recognition, and the customer service even pushed the responsibility to the merchant. Regarding Stephy's attitude, the customer service indicated that it had no right to ask. In addition, the customer service promised to give the victims the same compensation, but many sisters still didn't get compensation. Now the customer service directly ignores it.
Because she got ten times the compensation, the customer service also asked the reporter to delete the video, but it was rejected. The buyer also disclosed the negotiation results of Qi Weifang. They contacted her and gave her some small gifts, saying that they wanted to make amends, not compensation. In the end, the small gifts were not compensated. She asked Stephy to make an apology statement and take responsibility for her actions, but failed.
The netizen was besieged by Stephy fans, exposed the chat records of Stephy fans, and gave a unified accusation and comment copy. The content is that Stephy doesn't admit that he has sold fakes, and giving gifts is Stephy's concern for fans, and he doesn't want to give any fans or consumers a bad shopping experience. He also said that it was best to let it go. If anything goes against Stephy in the future, he also reminds fans not to scold each other with whistleblowers and to be rational. The media contacted Stephy, but Stephy didn't respond. I don't know whether I don't want to respond or how to respond. After all, this is not the first time that Stephy has been reported to sell fake goods.
Previously, many netizens said that they bought fake cosmetics in the live broadcast room in Stephy, and they also got a comparison chart. The buyer is also a fan of Stephy. Finally, the negotiations with the merchants failed. After mediation by relevant departments, the merchant finally agreed to refund. Fans also said that they could buy with confidence, because they are fans of Stephy, and Stephy vowed not to sell fakes.
As for selling fakes, Stephy also talked about it before, saying that he has been an artist for so many years. If he sells fakes through live broadcast, it's really his brain or yours. How can you smash his signboard for years? Therefore, since it has so vowed not to sell fakes, Stephy should respond to it. After all, he paid ten times the compensation but did not admit that it was a fake, nor did he come forward to apologize. It's like avoiding responsibility.
Stephy has always been a domineering style. Regarding the apology, Stephy also said that I was selling fake goods as an artist, and either I was mentally ill or you were mentally ill. Although a short sentence is also full of Ziggy's domineering demeanor, although the final result of this matter is unknown, I hope this kind of thing will not happen again.