First, you need to troubleshoot your personal computer. If there is no problem, then you can consult JD's official phone number. COM:

1, confirm that your network environment is normal (you can open other websites for normal operation).

2. Confirm the browser compatibility problem and try to access it with other browsers. Is it normal?

3. Make sure there is anything wrong with someone else's account.

3. If all the above are normal and there is no problem, please call the official customer service in JD.COM.