I don't know where you recharge or get a card. First, sort out the language of the complaint, the reasons for the complaint (according to the complaint reporting method of the Market Supervision Administration, non-consumer daily consumption will not be accepted), and collect the proof of consumption and complaint (if necessary, compare pictures and the like). Call local 123 15 or 12345 (some areas 123 15 have been merged into 12345), and provide the business address, consumption time, appeal content, etc. , and wait for the acceptance and mediation of the Consumer Council of the local market supervision administration ... (If necessary, it can also be done.