Letter of apology to customers 1 Dear xxx:
Hello!
Recently, due to the abnormal noise of xx in the building, it has brought a lot of influence and inconvenience to you and your family. On behalf of xxx team, we would like to express our deep apologies to you and your family!
Thank you sincerely for your close attention and strong support in the process of xx project from early construction to smooth delivery. As the representative of high-end quality real estate in xx city and even the whole country, xx project embodies the intention and wisdom of our xxx team and brings together many owners and customers who advocate high-end quality life like you, for which we are deeply proud and responsible.
Looking at the architecture at home and abroad, reviewing the construction and debugging of xx project once again confirms the law that "architecture is always a defective art". Even if a lot of preparatory work is done and the design and construction are strictly controlled in the process, problems cannot be absolutely avoided. However, we promise that through careful investigation and prevention in advance, timely response and thoughtful service, all possible problems will be avoided in advance and the problems that have occurred will be solved quickly. We firmly believe that only by building and constantly improving high-quality real estate projects and providing meticulous and thoughtful property services can we live up to the choice and trust of you and other owners and customers and fundamentally strengthen the brand of xx Group.
At present, the problems you found have been thoroughly handled and solved. We are deeply sorry for the impact and inconvenience caused to you and your family. We sincerely ask you to give more understanding and continue to support our work. * * * will create harmony and happiness with xxx real estate and xxx property family, and * * * will promote and realize the continuous improvement of xxx real estate brand value and xxx property service reputation.
On the occasion of Mid-Autumn Festival and National Day, on behalf of xxx team, we would like to extend our most sincere thanks and best wishes to you and your family. Thank you for your constant support and help. I wish you and your family a Mid-Autumn Festival reunion and a happy family!
xxx
date month year
An apology letter to the customer. First of all, thank you for your support and attention to our customers. In the past 20 years, our company believes that there are still many things that have not been done well, and we have also received telephone complaints from some customers. Here, I apologize to you on behalf of the company. I hope you can understand that the reasons come from various aspects. At present, the total delivery volume of major express delivery in the county is rising rapidly, from 150 last year to more than 400 now. The average daily dispatch volume of our company this year has reached more than 150, which is more than twice that of last year. Other express delivery businesses have the same growth rate. Although the number of dispatchers has increased, there are still some difficulties, because the number of dispatchers in hexian county has not increased obviously, which has caused the problem of fewer dispatchers. Personnel wages are rising, prices are rising and oil prices are also rising. However, our express delivery fee has not increased, but has decreased. Each courier company presents the phenomenon of unbalanced income and expenditure respectively. In order to save costs, everyone has adopted the method of slimming, so some express mails are not timely. Please understand that our company is also vigorously developing logistics to alleviate the imbalance between revenue and expenditure. If you have a special express mail, you can call our company and ask for express delivery. We'll try our best to arrange it. The telephone number is 0565—5xxxxxxxx.
I am here to convey
welcome
Apologizer: xxx
Date, year and month
Letter of apology to customers, Mr. 3 x:
We have received your order for the 22nd of this month. I'm very sorry! Down vest can't be delivered at present. Our earliest delivery date is early July. Of course, you are in a hurry to get the goods. However, the demand far exceeds our previous experience, and we apologize! Your loyal XXX company: Your order for the 28th of this month has been received. I'm very sorry! The goods ordered cannot be delivered at present. Our earliest delivery date is early July. Of course, you are in a hurry to get the goods. However, the demand far exceeds our previous experience, and we apologize!
I am here to convey
Salute!
xxx
Date, year and month
Letter of apology to customers 4 Dear customers:
Hello!
Since our new factory was put into operation on September 22nd, 20xx, the production capacity has been improved to some extent.
However, as part of our twist production process is manual operation, and the automatic production line equipment is still being installed and debugged, product sales have been in the peak season since the end of August. At present, the growth of our production capacity can't keep up with the substantial increase of customer sales in the national market, and the supply of goods can't fully meet the needs of customers, which leads to your goods not being delivered in full and on time according to the order, which affects your sales. We hereby express our deep apologies to your company!
In order to solve the current gap between supply and demand, our company has increased the recruitment of production workers, planned to add two new production lines, and stepped up the installation and debugging progress of automatic production line equipment. It is expected that the production capacity of our company will be fully relieved in the near future.
Thank you for your understanding and strong support!
Tang Qisong!
I am here to convey
Salute!
General Manager: Fang xx
Hubei xx science & industry trade co., ltd
20xx year x month x day
Letter of apology to customers Dear Mr. Zhang,
Hello, I am the distribution specialist of air conditioning sales company 1002. My name is Song XX. At about this time, you bought a XXS623 cabinet central air conditioner in our company, and the delivery time agreed before was three days. When we deliver the list, considering the delivery difficulty of the central air conditioner of XXS623 cabinet, we consider contacting a professional handling company.
However, after many contacts with the professional handling company, I finally got in touch with it, which delayed the delivery time and delayed the delivery to your home until the fifth day. You have made it very clear that it will be delivered in three days. You told me that you were going on a business trip in three days, and there was no one at home. It did happen when we delivered the goods, and then we communicated with you by phone.
Now the central air conditioner of this XXS623 cabinet is temporarily stored in our company. We will take good care of it for you, so don't worry. The delay in this delivery is really entirely due to our company's work mistakes.
We are very sorry about this. In order to make up for our mistakes, the delivery department of our company decided through consultation to give you an appropriate discount on the payment for air conditioners and return 3% of your payment. Contact us when you are free at home, and we will deliver the goods as soon as possible. I promise you that there will be no more mistakes in work.
xxx
date month year
Letter of apology to customers 6 Dear users:
As the factory is located in rainy city xx, it rained heavily recently, and our high-voltage transformer needs to be repaired, so we are out of stock in the market for a short time. We sincerely apologize.
Please forgive the inconvenience.
In order to solve this problem as soon as possible, the maintenance personnel have been working overtime for several days. Now that the company has entered normal production, I believe we can solve the supply problem for you soon. Our customers can call 0835-3xxxxxxxxx or 135 xxxxxxxxx at any time for information, and xx Company will serve you wholeheartedly.
Xx company
Letter of apology to customers 7 Dear xxx:
Hello! First of all, please allow the hotel to extend its most sincere apologies for your unpleasant experience in our hotel! I really hope you will have the opportunity to stay in our hotel again. We will ensure that similar situations will not happen again and make this commitment solemnly.
We apologize again for the trouble caused by this incident. After the incident, the hotel management attached great importance to it and made an all-round reflection, and found that there were still many shortcomings in the management, service quality and service level of the hotel. The hotel will take the following measures to improve its service and prevent such incidents from happening again:
First, we will further investigate the cause of this incident, and the parties concerned will deal with it seriously according to the regulations of the mall.
Second, establish and improve the management system of our hotel, strengthen the training and education of employees, so that every guest who comes to the store can enjoy quality service.
Third, training managers in business knowledge, improving employees' service awareness and strengthening their ability to solve unexpected problems.
I sincerely hope that xxx can put forward valuable opinions on other aspects of the hotel during your stay, so that our hotel can correctly and objectively recognize the shortcomings in management, make the hotel improve and perfect in time, and ensure that the guests' needs can be met to the maximum extent in the future reception.
I hope this unpleasant experience will not have any negative impact on your work and life! Warmly look forward to your stay again, and wish you a smooth work and a happy life!
I am here to convey
Salute!
xxx
20xx May 10
Letter of apology to customers 8 xxx:
First of all, I would like to thank all the friends for their consistent support and love for Sino-Italian candy during the 20-year pioneering process of Sino-Italian Candy Group. With the ups and downs of Sino-Italian candy for many years, we take this opportunity to express our heartfelt thanks to you!
On July 29th, 20xx, at the "Sino-Italian Candy 20xx Strategy Seminar", the "marriage" between Sino-Italian Candy and leading brand strategic institutions and the launch of new products "Hunting Essence" and "Awakening Power" were deeply recognized by dealers.
After the seminar, dealers and friends actively put in orders, and the total order amount reached 654.38+600 million yuan. The monthly sales volume of 20xx in August increased by 289% compared with the same period of last year, and the cumulative sales volume from the end of 20xx to August increased by 187.6% compared with the same period of last year.
Because of the high growth rate of sales, the production capacity of Sino-Italian Candy Group is under pressure and cannot be delivered to friends in time. In August, the company took measures to control the goods.
In this regard, Sino-Italian Candy Group expressed sincere modesty to dealers all over the country in national professional media magazines. In early August, the board of directors of Sino-Italian company held an emergency board meeting on the mismatch between production and shipment.
It was decided to put four new production lines into production in time, and signed an agreement with German boss machinery, one of the top 500 companies in the world, to carry out all-round transformation of the original production lines in order to improve the efficiency of automated production. After a month and a half of production line installation and debugging, the production capacity has increased from 20 tons to 50 tons per day! After the improvement of the above-mentioned production equipment, Zhong Yi Company can now fully meet the delivery needs of dealers and friends, and timely deliver the arrears in August and September.
I apologize again for the inconvenience caused to my friends. I believe you will go further with Zhong Yi Candy Group.
I am here to convey
Salute!
Apologizer: xxxxxx
Xx，xx，XX，XX
Letter of apology to customers 9 Dear members and friends of Shanghai XX,
Hello! XX Group has been deeply loved by its members and friends since it settled in Shanghai in 20xx. For eight years, you have been with XX and witnessed the growth and development of XX. XX is deeply honored and grateful, and I would like to express my heartfelt thanks to everyone!
20xx On July 26th, xx ushered in the official opening of the second largest organic farm * * Farm. At that time, leaders from Shanghai, * * and gaogang district, as well as experts from many professional testing institutions such as Nanjing Guo Huan Organic Certification Center, Shanghai Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Shanghai, * * and many authoritative media in China will also give in-depth coverage of the opening ceremony. We can solve the grand occasion of the park through TV, internet, newspapers, radio and other channels. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.
In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of XX, the second largest organic farm in XX, and fully feel the freshness and health of XX without pesticides and fertilizers, we will arrange members and friends to visit XX farm one after another after the opening of the park.
thank you very much for your support！ I wish you and your family good health!
Letter of apology to customers 10 My most distinguished and important friend:
Thank you for your concern and support all the time. Your recognition is the highest honor of all members, and we always cherish and cherish it.
We always insist on providing customers with the best quality and perfect products. To this end, we constantly improve the quality of products to meet your high-grade needs. Recently, a batch of goods has been upgraded and shipped in large quantities, resulting in insufficient supply of pallets in outer packaging cartons. In order not to affect the orders of agents and end customers, especially the pre-sale orders of Double Eleven, we took urgent remedial measures to temporarily replace the EVA inner tray in the carton with pearl cotton. This will have a slight impact on the overall aesthetics of product packaging, but the quality of product solutions will remain unchanged. Nevertheless, we still feel extremely sorry, because the pursuit of Excellence is our commitment to users, and we never allow ourselves to have any defects. In order to express this apology, we specially added a small gift as compensation, hoping it would bring us sincere hearts.
I will continue to adhere to the concept of achieving the ultimate user experience and lead the industry with product differentiation. I hope we can walk together and share this joy. I hope your life is happy!
Letter of apology to customers 1 1 Dear customers in JD.COM:
In "1 1. On the eve of "1 1", all of you worked very hard and achieved excellent results in the battlefields of "killing cats", "destroying the country" and "sweeping Ning". Especially the hand-drawn draft of Weibo's creative propaganda, such as "JD. COM uses the most bottomless line, "donkey stepping on a bird" and "home appliance friend", which makes people dumbfounded.
As a start-up company, Fruit Powder Kitchen is not qualified to join the hot front line, but it also wants to do its part for the "Double Eleven" War in JD.COM, do a good job in logistics and provide you with good catering and distribution at 4: 00 in the morning.
On June 24th 10, a JD.COM partner complained that the quantity of Xibei food was too small. After we received the news, we checked it immediately because we didn't explain our products to our customers. We are very sorry for this, which has affected your mood.
Our concept is to provide safe "light meals" service for white-collar workers. On our menu, Xibei and Jin Dingxuan's meals are simple meals developed by us for the white-collar lunch market, which is convenient for one person to eat. For example, Xibei's fried Chili with canned meat, the food in the canteen is around 50 yuan, and 1: 1 rice 25 yuan developed by the fruit powder kitchen.
Because some customers reported that there was little rice in Xibei before, we changed it to Meizhou snack (a subordinate brand of Meizhou Dongpo Restaurant). As a result, the vegetables and rice delivered to customers are packed in two boxes. Our original intention is for the sake of customers, but it may make customers misunderstand that the quantity of dishes we provide is small.
By developing simple meals in well-known hotels, we can solve such a problem: white-collar workers are obsessed with a dish in the restaurant, but it is inconvenient to eat it by themselves, so they can only wait until the weekend and make an appointment with three or five friends to satisfy their cravings. After the fruit powder kitchen develops the dishes of famous shops into simple meals, white-collar workers can eat them whenever they want.
This is the most essential difference between a fruit powder kitchen and a family food party. It is equivalent to the difference between sea fishing and sipping. Haidilao is a group of friends who rinse hot pot, and Xiabu Xiabu is a person who rinse hot pot. In essence, they are both hot pots, but they have different experiences. In the future, we will develop more light meals in restaurants.
We are still on the road to starting a business, and there are still many shortcomings. We hope to get the support of our partners in JD.COM. Of course, this is no reason for us to make excuses for ourselves.
In any case, as long as our service is poor and customers feel uncomfortable and dissatisfied, it is our failure. For this, we sincerely apologize to our partners in JD.COM.
We will make up for our mistakes with practical actions!
xxx
date month year
Letter of apology to customers 12 Dear QQ users,
Some time ago, a well-known dispute broke out between Tencent and 360 Company. Finally, under the coordination of the Ministry of Industry and Information Technology and other government departments, this dispute came to an end, and the safety and rights of QQ users were guaranteed. Here, we sincerely apologize to all users who have been troubled by this incident! We humbly accept informed criticism from the Ministry of Industry and Information Technology and other government departments, and will earnestly implement the follow-up work according to relevant requirements. We will also listen carefully, summarize and draw lessons from your opinions and criticisms in this process.
From a painful experience, the way we deal with it and communicate with users has a lot to reflect on. At first, we focused on such questions as "who is right and who is wrong" and "right and wrong", but at the same time we ignored the user's feelings.
As an early and large-scale enterprise, as an industry leader, we should pay more attention to users' feelings; If we can communicate with you more fully and give you a chance to better understand the risks and problems before making that "difficult decision", the evolution of the whole incident may be another scene.
After the incident, we got a lot of information from users, media and industry experts, including opinions, suggestions and criticisms. No matter from which angle, it is our luck to get your's help, and it is also our harvest in this incident. You may not be able to imagine how important these opinions are to us. It is your's opinion that will be the key driving force for Tencent's strategic transformation and enterprise upgrading.
It is based on this understanding that the company leaders put forward in a letter to employees not long ago: "This is not the worst moment; There is no best moment; Let's let go of our anger; Let us remain in awe; Let's open the door to the future. " We believe that after this incident, with the promotion of the government, the era of "competition under the sun" that we have been longing for will finally come. Tencent will also embrace this era with users and the industry with a more open mind.
With the continuous growth of QQ users, we understand that our responsibility is becoming more and more important. In the face of responsibility, we must demand more from ourselves and do better. This mentality also allows us to better understand your troubles in this incident. Therefore, we sincerely apologize to you again and hope to get your support in the future.
No matter past, present or future, our wish is the same: to be with you.
xxx
date month year
Letter of apology to customers 13 Dear friends,
Since I started the WeChat business, I apologize for the troubles caused by friends circle advertisements, and thank my friends for their unconditional support and trust. Be a real person, do business, and be honest and trustworthy! It is my principle to promote good things. Don't touch low-end deceptive things and don't recommend them to any friends! Finally, thank you again for your support, tolerance and understanding! Good people are safe all their lives.
Apologize
Xx，xx，XX，XX
Letter of apology to customers 14 Dear friends of Shanghai xx:
Hello!
Xx Group has been deeply loved by its members and friends since it settled in Shanghai in xx. For eight years, you have been with xx and witnessed the growth and development of xx. Xx is deeply honored and grateful, and I would like to express my heartfelt thanks to everyone!
On July 26th, xx ushered in the official opening of TZ Farm, the second largest organic farm. At that time, leaders from Shanghai, TZ and gaogang district, as well as experts from many professional testing institutions such as Nanjing Guo Huan Organic Certification Center, Shanghai Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Shanghai, TZ and many authoritative media in China will also give in-depth coverage of the opening ceremony. You can solve the grand occasion of the park through TV, Internet, newspapers and radio. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.
In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm in xx, and fully feel the freshness and health of xx without pesticides and fertilizers, we will arrange members and friends to visit TZ Farm one after another after the opening of the park.
thank you very much for your support！ I wish you and your family good health!
Shanghai xx group
xx
Xxxx，xxxx，xx，xx
Letter of apology to customers 15 Dear friends of Shanghai XX:
Hello! XX Group has been deeply loved by its members and friends since it settled in Shanghai in 20xx.
For eight years, you have been with XX and witnessed the growth and development of XX. XX is deeply honored and grateful, and I would like to express my heartfelt thanks to everyone! 20xx On July 26th, xx ushered in the official opening of TZ Farm, the second largest organic farm. At that time, leaders from Shanghai, TZ and gaogang district, as well as experts from Nanjing Guo Huan Organic Certification Center, Shanghai Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Shanghai, TZ and many authoritative media in China will also give in-depth coverage of the opening ceremony. You can solve the grand occasion of the park through TV, Internet, newspapers and radio. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.
In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm in XX, and fully feel the freshness and health of XX without pesticides and fertilizers, we will arrange members and friends to visit TZ Farm one after another after the opening of the park. thank you very much for your support！ I wish you and your family good health!
Shanghai XX group