Express delivery for more than 7 days can call the corresponding express complaint number. According to the national standard of express service series, express delivery in the same city for more than 3 days and express delivery in different places for more than 7 days is regarded as a complete delay time limit, and consumers should be compensated for the delay. Compensation In order to avoid this service charge, if the direct value of the internal parts is lost due to the delay, compensation shall be made according to the loss or damage of the express mail. In case of damage or loss, in addition to the free service charge, the letter express will be compensated by 2 times of the service charge, and the parcel domestic express will be compensated by not less than 20 yuan/kg and not more than 100 yuan/kg.

legal ground

Courier Services to National Standards

Article 5 A courier service institution shall compensate the courier that has completely delayed the time limit in accordance with relevant regulations. According to the types of domestic express delivery services, the time limit for complete delay should mainly include:

(1) Express delivery in the same city is 3 calendar days.

(2) Express delivery in different places and outside the province is 7 calendar days.

Article 3 The compensation for the delay of express delivery shall be exempted from this service fee (excluding additional fees such as insured price). If the direct value loss of internal parts is caused by delay, compensation shall be made according to the loss or damage of express mail.