1, prepare in advance to decide success or failure;

2. The preparation needs 100 times, and at least 3 preplans (including preplans) should be prepared according to the operation manual;

3, first of all, we must set goals, build models, and strive to be detailed and complete, and repeatedly demonstrate.

4, the early bird catches the worm, and the arrangement of spare time determines the fate of people.

Second, 100% preview principle:

1. Rehearse in a controllable (timely) time;

2. Send any manuscript or email to yourself before it is approved or published.

3. Life is not rehearsed, but work can be rehearsed;

4. Work rehearsal makes life regretless.

Third, the principle of active communication:

1. Send it by email (or WeChat or SMS) or send it to all relevant personnel in time to remind, confirm and inform the progress of the matter.

2, small things are not days, big things are not weeks; Call me back in four hours.

3. No procrastination, no omission, no forgetting, nothing.

Fourth, the principle of double confirmation:

1, the list of planning, rehearsal, execution, inspection, summary and handover shall be double confirmed;

2. Everything leaves a trace, and everything is recorded.

Five, the principle of primary responsibility:

1, responsible for the result of the matter, responsible for organizational performance.

2. Authorize others to follow up in time and be responsible for the results.

Six, the principle of resumption of production:

1, quote again as soon as possible, summarize and put forward key improvement measures;

2. Archive all written, electronic, photo and video records;

3. Don't make mistakes again, and strive for perfection in everything;

4. Failure to find the problem is the biggest problem (response, inaction, disapproval).

Seven, the principle of customer satisfaction

1, listening (speaking) is not equal to doing, the farthest distance in the world is from the mouth to the hand.

2, does not mean that others received, others received does not mean that others are satisfied.

From beginning to end, never forget the purpose of work, and don't do it for the sake of doing it.

4. Work is to make customers satisfied, moved and surprised, otherwise the work is meaningless.