(Scenario A: The salesperson discovers the target user through the target user reminding system)
Shop assistant: Hello, sir \ miss! Do you often use your mobile phone to surf the Internet (MMS)? In order to repay the old users of China Mobile's MMS and WAP services, we now have a very preferential activity that is especially suitable for you. I suggest you take part in it. We will provide you with a one-month free experience of the special mobile Internet access (MMS) package (M value given by M-zone users), and we will also give you a wealth of value-added service packages to help you enjoy more value-added services.
Question 1 User: What are the benefits?
Shop assistant:
(5 yuan WAP package target users) According to your usage habits, I suggest you open the 5 yuan package 10M GPRS traffic special package that suits you best. You can use it for one month for free, and the subscription fee generated this month will be returned to your account before 10 next month (m-zone users give away the value of 166 M, and you can exchange it for phone bills, new services and objects, etc. ). In addition, we will give you a gift package of value-added services, including exquisite and practical "Selected Value-added Services" and free WAP-PUSH of wonderful websites twice a week.
(20 yuan WAP package target users) According to your usage habits, I suggest you open the 20 yuan package 50M GPRS traffic special package that suits you best. You can use it for one month for free, and the package fee generated this month will be returned to your account before next month 10 (M-Zone users give 666 M value, which can be exchanged for phone bills, new services, objects, etc. ). In addition, we will give you a gift package of value-added services, including exquisite and practical "Selected Value-added Services" and free WAP-PUSH of wonderful websites twice a week.
(Target users of 2 yuan MMS package) According to your usage habits, we recommend you to open the special package of 10 MMS 2 yuan package that suits you best. You can use them for one month for free, and the package fee generated this month will be returned to your account before next month 10 (M-Zone users give away 66 M value, and you can exchange it for phone bills, new services and objects, etc. ). In addition, we will give you two beautiful MMS free of charge every week for you to enjoy or forward to your relatives and friends.
(5 yuan MMS package target users) According to your usage habits, we recommend that you open 25 special MMS packages with 5 yuan package that are most suitable for you. You can use them for one month for free, and the package fees generated this month will be returned to your account before 10 next month (M-Zone users give away the value of 166 M, and you can exchange the value of m for phone bills, new services and objects, etc. ). In addition, we will give Xuzhou Mobile Newspaper until the end of 2008, and give you two beautiful MMS free of charge every week for you to enjoy or forward to your relatives and friends.
Question 2 User: Is the discount package free?
Shop assistant: You can experience the preferential package for one month for free. The package fee will be collected in the opening month and refunded the next month (before 10). If you continue to use it, you will be charged normally from the next month (no refund). If you feel that this package is not suitable for you, you can close the package or make changes through business hall, SMS, etc.
Question 3: User: Is Xuzhou Mobile Newspaper free?
Shop assistant: Before the end of 2008, you can enjoy Xuzhou mobile newspaper for free. Xuzhou mobile phone newspaper charges 3 yuan/month, which is collected in the current month and returned in the next month (before 10), and the last time is returned in 1, 2009. After June 5438+0, 2009, continue to subscribe, and charge normally (no refund). If you don't want to continue to subscribe, you can close Xuzhou mobile newspaper or subscribe to other mobile newspaper products through the business hall.
Question 4: User: Will Xuzhou Mobile Newspaper be presented with 2 yuan MMS package?
Shop assistant: Sorry. At present, 2 yuan MMS package is opened, and two exquisite seed MMS are presented every week, and Xuzhou mobile newspaper is presented on the basis of 5 yuan MMS package.
Question 5: User: What is the content of the seed MMS presented by opening the MMS package?
Shop assistant: We will select about 2 beautiful MMS messages for you every week and send them to you free of charge, including news information, humorous jokes, pictures of beautiful women, cartoons and so on. You can enjoy it yourself or forward it to your friends and family for sharing.
Question 6: User: What is the WAP-PUSH given by opening the mobile phone Internet package?
Shop assistant: WAP PUSH is the link of the website. You can send the wonderful WAP address to your mobile phone, so you can visit the website recommended by us directly by opening the link, which saves you the trouble of going to the website to find wonderful information. We will send you WAP-Push of selected websites, breaking news and interesting information twice a week for free, so that you can enjoy the fun of surfing the Internet on your mobile phone more conveniently.
Question 7: User: I think WAP package and MMS package are suitable for me. Can I join them?
Shop assistant: Sorry, one number can only participate in the merchant discount once during the activity. We suggest that you choose to participate in WAP business activities with greater discounts.
Question 8 User: If the package is closed halfway, will Xuzhou mobile newspaper and other services continue to be given away?
Shop assistant: If the designated package is closed halfway, the Xuzhou mobile newspaper and other services you enjoy will not be given away from the next month.
Question 9: User: Can I enjoy the discount again after closing the package and opening it again?
Shop assistant: During the activity, the same user can only enjoy one discount. After the package is closed, it will be reopened and no longer enjoy the discount.
Question 10 User: Can I continue to enjoy the discount if I change my package midway?
Shop assistant: If you change the package midway (the package you change must be one of 2 yuan MMS, 5 yuan MMS, 5 yuan WAP and 20 yuan WAP packages), you can continue to enjoy the original discount.
Question 1 1 User: Well, how can I participate in this activity?
Shop assistant: You only need to open the special package (5 yuan package 10M GPRS traffic \20 yuan package 50M GPRS traffic \2 yuan package 10 MMS \5 yuan package 25mMMS) now, and you can join our activities immediately and enjoy the premium discount!
(Scenario B: A new user, and the salesperson judges that he may become a WAP\ MMS package user)
Shop assistant: Sir \ Miss, your card is ready. Can I help you install and test it?
User: OK.
Observe whether the user's mobile phone supports WAP\ MMS while installing the SIM card for the user.
Shop assistant: Your mobile phone is quite good. It is fashionable, beautiful, of good quality and high configuration ... It also supports mobile Internet access and MMS. Have you ever used your mobile phone to surf the Internet \ MMS? Do you often use it?
User: Never \ occasionally \ often \ very frequently.
Predict the user's usage habits of WAP\ MMS, which is suitable for continuing to recommend the package; If the user has never used it, he can introduce and demonstrate the business on the spot and continue to recommend it after the user expresses interest in using it. Otherwise, the proposal will be suspended.
Shop assistant: Now there is an activity that is especially suitable for you. I recommend you to attend.
User: What activities?
Shop assistant: We will provide you with a free experience opportunity of WAP (multimedia message) special package for one month (M value is given by M-zone users), and also give you a rich value-added service package to help you enjoy more value-added services.
See Scenario A for specific preferential policies and other issues.