Chapter I General Provisions
I. Scope of Application This Code applies to all employees of the company, including contract workers, casual workers and temporary workers.
Second, the purpose of service This restaurant will provide guests with comfortable and convenient life enjoyment through strict management, efficient work and first-class service. ? Guests first, service first? This is the service tenet of the restaurant.
Third, the goal is to turn this restaurant into a restaurant with a certain style and a certain level.
Fourth, the job requirements
1, love the motherland, abide by national policies and decrees, and abide by foreign affairs discipline.
2, love the collective, care about the enterprise, strictly abide by their duties, love their jobs, pay attention to professional ethics, warm hospitality, civilized service, establish a good reputation of this restaurant, establish a good image.
3, leaders should strictly abide by the responsibilities and authority, set an example, take the lead in setting an example, respect subordinates.
4. Learn business technology, study science and culture hard, constantly improve the level of etiquette and courtesy service, foreign language level, and constantly improve the level of service for guests.
5. The spirit of cooperation. The company's customer service depends on the cooperation of many departments and positions. The work of each department of the company is to achieve the same goal of * * * and complete the reception and service for guests. Company employees must establish a sense of cooperation, and at the same time create conditions for the next post or department to ensure the satisfaction of guests during their stay in the company.
6. Obey your boss. (1) Employees at all levels must have a strong sense of obedience. Every employee should be clear about his direct supervisor, earnestly obey the boss, earnestly obey the boss's work arrangement and supervision, and finish the task on time. (2) Don't contradict your boss, delay, refuse or terminate the work arranged by your boss without reason. If you encounter difficulties or dissatisfaction, you can complain to the leader according to normal procedures. (3) If there is an accident in tea and your immediate superior is absent, it must be solved immediately, and you can ask for instructions or reflect it to your superior leader.
Chapter II Employment and Dismissal
I. Employment principles
The recruitment of employees in this restaurant is based on the actual needs of various types of work. Anyone who is interested in serving in this restaurant will be assessed according to the business knowledge of the work to see if it is suitable for a job. Anyone who is healthy, has a clear resume, passes the examination and meets the employment conditions can be employed.
1. The applicant must provide the following materials to the restaurant: ① Application. (2) Handwritten autobiography. ③ Three recent bareheaded photos of the upper body and two printed ID cards. (4) Graduation certificate and grade book. (5) unemployment certificate and a letter of introduction from the street.
2. Employment age, all young men and women aged 16 to 23 are subject to this restriction (except for special skills and a few temporary workers engaged in health).
3. All candidates must sign labor contracts with the candidates by the personnel department and the employment department before they can arrange work.
Second, physical examination
1. All employees must have a physical examination in the designated hospital before they can be hired. Physical examination and employment conditions: (1) The employee to be applied for must have good looks, good facial features and a certain educational level. (2) Male height 1.70m or above, female height 1.60m or above ... (3) Visual acuity 1.0 or above, and no color blindness. (4) Good health and no infectious diseases.
2. The restaurant conducts a physical examination for all employees once a year. For those who suffer from infectious diseases, depending on their illness, the restaurant has the right to persuade them to leave the store to rest or temporarily transfer from their jobs and change jobs.
3. Probation period and salary (1) The probation period for employees is generally three months. During the probation period, depending on its performance, the restaurant has the right to extend the probation period as appropriate. After the probation period expires, the restaurant will sign a formal contract with those who meet the employment conditions of the restaurant. ⑵ Mode of payment Salary form: basic salary, floating salary, technical or post salary (determined by the restaurant according to relevant regulations and unit operation).
4. Layoff and dismissal (1) If the restaurant needs to lay off staff due to business changes or other reasons, the restaurant has the right to decide to lay off staff. The laid-off personnel shall obey the arrangement and shall not make unreasonable demands. For employees to be laid off, the restaurant will inform them and relevant departments one month in advance. The restaurant will compensate the laid-off employees according to the contract. ⑵ Resignation: The employee shall notify the competent department one month in advance, fill in the resignation application form, and go through the resignation formalities after being approved by the competent department, otherwise it will be treated as abnormal resignation.
Chapter III Shop Rules
1. Employees shall report to the Personnel Department in the following situations.
1, address and phone number. 2. Marital status. 3. have children.
Second, the appearance
1, the appearance should be dignified and generous. Wear work clothes and hang a work number plate at work. Clothes should be neat, washed and ironed. Don't wear shorts, vests and trousers. Don't wear slippers and sandals to the restaurant. Wear leather shoes and polish them.
2, the hair should be combed, don't leave long hair, the hairstyle is strange, men are not allowed to leave beards, and they are not allowed to leave long nails. Women are not allowed to wear heavy makeup (light makeup), dye their nails and wear other accessories. 3. Sit, stand and walk with dignity and be generous. Don't put your feet on tables and chairs when sitting, and don't cross your legs or shake your legs; When standing, your posture should be natural and generous, and your hands droop or bend naturally behind your back or chest. Don't put your hands in your pockets, and don't lean against walls, walls, chairs or cabinets. You can't shake your head, hold hands or shoulder when you walk.
Third, the waiter is polite.
1. Treat guests with a natural, generous, steady, warm and polite attitude, greet guests with a smile, and use honorifics well. Don't judge people by their skin color, race, beliefs, clothes and hats. 2. Take the initiative to give way when meeting guests, and shake hands when meeting guests, especially female guests. If the guests reach out and shake hands with you first, they should smile and shake hands. When shaking hands, the posture should be correct, the waist should be straight, the upper body should lean forward, and the force should follow the instructions of the other party. You can't shake hands with guests with your left hand. 3. When talking with the guests, stand up straight, be polite, don't glance left and right, bow your head or put your hands on your hips, pay attention to the conversation of the guests, don't grab words with the guests, don't interrupt in the middle, don't argue with the guests, don't argue irrationally, speak in a measured way, with a gentle tone and elegant language.
Fourth, employee labor discipline
1. Working hours: according to the relevant regulations of the company. 2. Go to work on time, and go to work through the employee channel, without absenteeism or AWOL; Strictly implement the handover system; No transfer or leave without permission. When it is necessary to transfer classes, you must find a good shift adjuster and get the consent of the foreman and manager before you can transfer classes. You are not allowed to work together. Employees are not allowed to drink and eat raw onions, garlic and other foods before going to work. Smoking, snacks and chewing gum are not allowed at work. Do not pick your teeth, nose, ears, burp, stretch, yawn or sneeze; No spitting, littering, manicure, itching, etc. 4. Do not do personal things, receive visitors, wash clothes, take a bath, read books and newspapers, play chess or make personal phone calls during working hours; Don't bring friends and relatives to restaurants, public places and restaurants to play and chat; You are not allowed to turn on or off the tape recorder or TV set, nor are you allowed to hum songs or minor tunes. 5, obey the leadership's work arrangement and scheduling, finish the task on time, and shall not refuse or terminate the work without reason. 6. Take good care of the company's property and all tools, pay attention to saving raw materials, electricity and water, and pay attention to the maintenance of equipment; Don't take public goods without permission.
V. Employee's work attendance
1. Every employee in the company must punch in and out. After punching in, the card should be put back. It is forbidden to punch in on behalf of customers or by customers, and offenders will be prosecuted.
2. Being late or leaving early, absenteeism: Anyone who leaves work more than one minute earlier is deemed to be late and leaving early. Late arrival and early departure (each time) is limited to 10 minute, and for every additional 10 minute, cash 10 yuan will be deducted each time. Those who arrive late or leave early 1 hour without special reasons are deemed to be absent from work for less than 4 hours, and absenteeism for more than 4 hours is counted as 2 days, and absenteeism for 1 day is counted as 4 days. Calculated according to the actual salary of employees.
3. If you fail to punch in due to business trip, field work, overtime, sick leave, personal leave and other reasons, you should report to the foreman or manager and prepare sick leave, personal leave and hospital certificate. , for verification.
4. Attendance Award: Those who arrive late or leave early, take personal leave, absenteeism, or take sick leave (more than one day) will be deducted from this month's attendance award.
Sixth, uniforms
1. The company issues different uniforms according to different positions, and employees must wear uniforms when they take up their posts. Uniforms must be kept clean and tidy.
2. The company will change new uniforms for employees regularly. If it is damaged or lost, it will be handled according to relevant regulations. When employees leave the company, they must return their uniforms to the relevant departments.
Seven, work permit and number plate
1. All employees working in this company have work permits and number plates. Employees should wear the work number plate and work permit when on duty, and department leaders have the right to check at any time. 2. If the work permit and work number plate are lost or stolen, they should immediately report to the foreman, and I will compensate for the losses and reissue a new certificate (card). If you suffer losses due to too long use, you can update it for free. 3. When employees leave the store, they should return the relevant certificates to the company. 8. Check the articles 1. Employees are not allowed to bring parcels and other articles into the restaurant for storage at work, nor are they allowed to bring harmful articles or books and periodicals that are forbidden to read into the restaurant, nor are they allowed to take anything out of the company at work. Managers have the right to check, and no one can refuse. 2. If employees need to take company or personal belongings out of the restaurant, they must hold the certificate signed by the foreman and manager.
Chapter IV Commendation
Employees who meet one of the following conditions or similar conditions shall be commended:
First, the recognition conditions
1, diligently studying business, carrying out inventions and reforms, improving business technology and work efficiency, and achieving remarkable results. 2. People who love their homes, work actively, serve enthusiastically and create excellent results. 3. Strive to expand business, actively explore the market, and make special contributions to the company's business. 4, in the service for the guests, in-depth and meticulous, warm and thoughtful, so that the guests are deeply satisfied and praised and thanked. 5. Strict expenditure, cost saving and remarkable achievements.
Two, recognition methods for oral praise, notification of praise, bonus, salary increase and promotion.
Three. The commendation procedure shall be implemented in accordance with the relevant regulations of the company.
Chapter V Punishment
First, the punishment conditions
1. Anyone who commits one of the following acts will be criticized and educated, and wages will be deducted if the circumstances are serious. Don't work on the card, punch in or let others punch in. Don't repair your watch, don't wear neat uniforms, and don't wear prohibited accessories. Failing to handle business according to procedures and regulations. Visiting posts during working hours, making personal phone calls, singing, smoking and eating snacks. Fighting, quarreling, making noise and swearing in the restaurant. Use special equipment for other purposes.
2. Employees of the Company who commit one of the following acts or similar acts will be demoted if the circumstances are serious, and suspended if the circumstances are minor. Absenteeism, often being late, leaving early or absenteeism, no intention to work. Oppose correct business supervision and incite others to try to disrupt normal work order. Deliberately wear things of the company or guests. Take or steal food from the company or people, take the lost items of the guests as your own, and steal the guests' items.
3. Employees of the Company who have one of the following clauses or similar behaviors shall be advised to resign, and those with serious circumstances shall be dismissed or dismissed without pay. Men and women have sex, fall in love, or commit any immoral hooliganism in the company. Go to work and sleep Take advantage of work to seek personal gain and cause economic losses to guests or companies. Fighting, threatening or endangering customers, colleagues or superiors in a restaurant. Serious dereliction of duty or serious damage to the reputation of the company.
4. Punishment Procedure (1) If the employee is at fault, the employee himself shall write a written notice of criticism. If employees criticize education or deduct wages according to Article 1, it will be executed by the foreman or direct manager. (2) If the employee is at fault, write a written criticism. Those who are suspended or demoted according to Article 2 shall be approved by the department manager or general manager and reported to the personnel department for the record. (3) If the employee refuses to accept the punishment or handling opinions, he can appeal to the next higher level or leapfrog.
Chapter VI Safety Specifications
First, pay attention to safety.
1, pay attention to fire prevention and theft prevention. If you find any accident signs or abnormal phenomena, you must immediately report to the relevant leaders and security departments, and find out the reasons and handle them in time to nip in the bud.
2, carefully check the unsafe factors before and after work, eliminate unsafe hidden dangers, and ensure the safety of life and property of restaurants, guests and employees.
3, relatives and friends and irrelevant personnel are not allowed to be brought into the workplace, are not allowed to stay in the duty room or value cluster dormitory.
4. If suspicious personnel, criminals or mental patients are found, they should be reported to the immediate superior, the general manager's office and the security department for handling.
Second, in the event of a fire, the following measures must be taken:
1, stay calm and don't panic.
2. Call colleagues for assistance and press the fire alarm nearby.
3. Inform the operator to inform the duty manager of the security department and the fire control center.
4, cut off all power switches, and close the doors and windows of the fire scene.
5. Use the nearest fire fighting equipment to put out the fire.
6. If a fire is caused by electric leakage, do not use water or foam to put out the fire.
7, such as the fire expanding and life-threatening, must guide the guests to evacuate the scene of the fire.
Third, emergencies.
1, all employees must fully cooperate, carry forward the spirit of being brave, take the lead in setting an example, be brave in dedication, and spare no effort to protect state property and the lives of guests and employees.
2. When an accident occurs, signs should be added to warn irrelevant personnel not to approach the dangerous area, and the security department should be informed in time, and the manager and general manager on duty will handle it quickly.