Things have to start from the fact that my husband didn't know how to go the wrong way and recharged thousands of dollars in the barber shop. Of course, my husband also means well. Charging his hair is very beneficial. At the same time, I can also use it for facial and massage. Because of the epidemic, we have seen many shops close one after another, and we are also worried that barbershops will not open. I want to spend all the money in it quickly. I decided to do more facial treatments, and I went there three times, and I was unhappy every time!
The first time I went to have my face done, the beautician chatted with me, and slowly talked about my skin, saying that my skin was very poor (in fact, it looked ok, I saw it myself, and there was no acne), and that it was very dark and yellow, so I should come to the store often.
I made a clean ordinary set meal. I have been talking about hydrating from beginning to end, and I want to use all kinds of advanced hydrating here. But I just didn't want to add a hydration package, and I didn't feel how good the cleaning process was, so I made a facial cleanser. The blackhead sucker stopped smoking after two strokes, and the massage technique was not very good.
In my opinion, it's enjoyable to come here, instead of being forced to do this and that all the time, telling me clearly that I don't want to do it, then changing the subject and taking the opportunity to return to the topic, and then starting to place orders forcibly. It's really tiring. I've been thinking about how to politely refuse you. Should I just say no? I'm really afraid of hitting her!
In this way, I washed my face for the first time in all kinds of suffering! I'm starting to get a little scared!
The second facial, near the double 1 1, this time chose the hydrating package. To tell the truth, this time the beautician's technology is not bad, and the technology is very skilled.
However, because it is close to the double 1 1, I promoted the double1/recharge package. I said, don't I still have thousands of dollars in this card? She said that the money in your card is not specially used for beauty. It's a comprehensive card. You should apply for our double 1 1 beauty package. Your facial products will be cheaper in the future.
Isn't the barber's card different? There are so many kinds of cards. This time, it's all about how favorable and cost-effective this package is. As soon as his guests heard about this set meal, they immediately seized the opportunity to recharge it. To tell the truth, I'm a little touched by his skillful technique. At that time, I struggled internally and couldn't recharge. Who knows if this store will still be here tomorrow? Reason has won, so I have been thinking about all kinds of reasons!
The third time, the beautician made my face, and the beauty consultant kept ordering food in the room. In order to forcibly drag all kinds of advanced equipment out to check my skin, and then tell me how good it would be to use their equipment, I thought to myself (look at your skin, you have acne hidden on your face, and you have the nerve to say how awesome your equipment is. )
Then this time, I chose the tactics of ignoring love. I really just want to enjoy it quietly. As a result, he said to me, why are you so quiet? I said I wanted to enjoy it. As a result, people started talking to you. What are you doing? Are you married? Do you have any kids？ The question-and-answer process is over, and I am forced to order again. I'm going to be upset! I can't help saying a direct refusal, but people are still persistent. Your boss should praise you!
In order to let me pay for their moxibustion, she can even say that she will give you a try for a few minutes first, and do it if you feel good. I am too lazy to talk to you.
After these painful and tiring experiences, I can't help thinking, is it really right to force sales like this? It's true that you want sales and performance. Before performance sales, you should strive to improve customer satisfaction with the store.
Although I am not in sales, I believe that senior sales can definitely break through sales, and he didn't win through this inferior skill of forcing orders.
Think about some points that should be paid attention to in sales from the perspective of a user;
1. Pay attention to users' needs and pain points. During the chat, you can find the general situation of customers and talk to them more. Listen to the customer's own thoughts. The customer's own thoughts hide his attitude towards one thing. It's not that you look at a customer's skin and say, Oh, your skin is so bad, this is not good and that is not good, so it's easy for people to think that you are starting to sell.
2. Sign the order in the experience of providing value-added services. I always feel that your service, your technology and your attention to details are better than anything you say. Once I hurried to the beauty salon after work, and the beautician asked me if I had eaten. I saidno. After the beauty treatment, she brought me a bowl of porridge, which instantly made me feel very sweet.
3. Forcing orders should be enough. Don't keep pushing when customers have strong resistance. I know you want to seize these dozens of minutes to sell hard, but the result will be the opposite, and you will disgust me.