Housing consumption complaints rank fifth among commodity complaints.
Although the real estate market has cooled down in recent years, complaints from housing consumers are still high. In 20 15, the National Consumers Association * * accepted 22,858 building materials complaints, ranking fifth in commodity complaints, accounting for 3.58% of the total, and also accepted housing intermediary service complaints 1055.
According to the relevant person in charge of China Consumers Association, the current housing complaints mainly involve problems existing in housing transactions, which are mainly manifested in the inconsistency between auction houses and existing houses, imperfect supporting facilities and deposit disputes. There are also housing quality problems, including water leakage, external wall falling off, wall cracks and so on; At the same time, the problem of housing area fraud is also the focus, including the large error between the actual area and the actual area. Many properties have the phenomenon of handing over houses to protect their rights, and it is difficult for most buyers in vulnerable groups to get compensation.
Case 1: Developers falsely advertise "price reduction insurance"
At the beginning of 20 15, the developer and Sheng Chuangzhan launched the promotion policy of "resisting falling, not cheating, no reason to buy back for three years, plus 20% income". According to the owner, the property consultant has repeatedly stated that "this promotion policy is equivalent to living for three years free of charge. Three years later, if the property price is reduced, the house can be sold to the developer at a price increase of 20% on the basis of the original purchase price. "
However, when the owner said that he wanted to return a house, the developer claimed that "price reduction insurance" was a phased policy introduced by the company, and no buyers signed this "price reduction insurance" agreement during the implementation of the activity. Therefore, even if the house price drops after three years, the developer will not retreat. It is worth noting that when selling houses, developers did not inform buyers to sign any "price reduction insurance" contracts.
Analysis:
In this regard, Kang, director of the Legal Department of China Real Estate Association, pointed out that at present, domestic insurance companies do not have "price reduction insurance" in real estate sales, which is a propaganda means of development enterprises in marketing, which is enough to have a significant impact on buyers' choice of buying houses. Therefore, the developer pointed out that it is unreasonable not to buy back without signing the relevant agreement. "Even if there is no separate price reduction insurance agreement, this commitment should be binding on the development enterprise."
Case 2: Taiyuan Yulong City Hardcover "Slimming"
The first owners of Yulong City who should have stayed at the end of 20 15 found that the so-called brand and model of hardcover room decoration were very different. After reflecting the problem to the developer, the developer admitted that there was a gap, but its correction performance was not positive, and even delayed prevarication. "Before the problem was reflected, the project was only constructed during the day, and it became an all-night construction after the reflection. I suspect that the developer wants to' cook raw rice into cooked rice'. "
At the same time, the developer also marked the floor tiles, stone materials, air conditioners, toilets and other corners of the model house as "non-delivery standards". "These labels didn't exist when buying a house." The owner told the reporter.
Analysis:
Kang said that according to Article 31 of the Measures for the Administration of Commercial Housing Sales, if a real estate development enterprise sells commercial housing to set up a model house, it should explain whether the quality, equipment and decoration of the actually delivered commercial housing are consistent with the model house. If not specified, the actual delivery of commercial housing should be consistent with the model housing.
Case 3: The building structure is seriously inconsistent with the drawings.
Fraudulent sales is also one of the focuses of real estate consumption disputes. On 20 13, Ms. Li purchased the MOMA project of Taiyuan Wanguocheng-"Changfeng Central No.9". 20 15 10 1 when she closed the house, Ms. Li found that Building No.9, which should have been an office building, was transformed into an apartment, and the building structure was seriously inconsistent with the drawings.
"If it is not used for office, the owner will not buy the whole floor." Mr. Zhang, the owner who also purchased the project, said that Building No.9 has 33 floors, each floor is about 93 1 square meter, of which as many as 18 floors were purchased by the owner, all of which were used for future office use or office rental. "But after the completion, it was found that because the house could not be demolished and reorganized as the salesperson said, it was impossible to get through the whole floor, which meant that even the most basic office access control system could not be solved."
Analysis:
Liu Limin, director of the Complaints Department of Shanxi Consumers Association, told reporters that similar cases of housing infringement have occurred from time to time in Shanxi. In order to pursue extra profits, developers knowingly use prevarication, wrangling and other means to consume the patience of owners. Consumers Association has no law enforcement power, and most housing enterprises turn a blind eye to complaints.
In this regard, industry insiders said that real estate is a profit-oriented industry, and some enterprises choose to cut corners to increase profits, or use false propaganda to increase sales. Because the punishment for violating the rules is relatively small compared with the profit, I would rather choose to violate the rules for the sake of profit.
Duan Qihua, founder of Duan Heduan Law Firm, suggested that relevant departments can set about establishing a quality tracking system for real estate projects. The tracking system can rely on the established national construction market supervision and integrity information platform, regularly increase the list of real estate projects with proven quality problems, and disclose the information of real estate development enterprises, engineering construction enterprises and supervision enterprises corresponding to the projects. He pointed out that the information disclosed by the housing construction sector should be shared with industrial and commercial, commercial and financial institutions, and reflected in the corresponding credit system of commercial entities, so as to give play to the in-depth supervision role of multi-departments in their business activities.
(The above answers were published on 20 16-03- 19. Please refer to the actual situation for the current purchase policy. )
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