Women in night shows are taboo. When it comes to night shows, we all seem to have a natural prejudice that night shows are messy and girls who work at night shows are not good girls. This is our common reality at present. Let's look at women's taboos at night.
Night girls are not allowed to attend 1.
This is a taboo for night beauty. During the conversation, it is the professional ethics of a night beauty not to listen, peek or interrupt. If a night owl has something urgent to discuss with her guests, she should not interrupt the conversation rashly. It's best to wait for a while, make eye contact, and then come forward and say, "I'm sorry to interrupt your conversation." Then say what you have to say.
Second, avoid staring.
When receiving some guests with strange clothes, Yemei is most afraid to stare at them for a long time and judge them, because these actions easily make the guests unhappy.
Third, avoid snickering.
In the party and conversation of guests, in addition to providing appropriate services, night beauty should pay attention not to snicker, whisper and comment on guests' comments at will, so as not to cause undue friction.
Fourth, avoid colloquialism.
Some night beauties lack the ability of language expression and the cultivation of their own quality, and intentionally or unintentionally hurt guests or cause some unpleasant things to happen at work, such as: "Do you want a meal?" This kind of language that allows guests to order food sounds very unpleasant and uncomfortable.
In addition, the word "single room" is also a taboo word when night beauty introduces consumption to guests. Because "single room" refers to the room of critically ill patients in hospitals and the room where important criminals and recidivists are held in prisons, it is better to use "private room" instead of "single room".
Fifth, avoid boredom
If individual customers greet the waiter in uncivilized language such as "hello" and "hey", the waiter should not be cold or impatient with the customer because of impoliteness. On the contrary, we should make our guests aware of their rudeness through positive and enthusiastic service. If you are busy, you can say, "Please wait a moment, I'll come right away."
The four steps of quality service are:
First of all, don't ignore the guests
It doesn't mean you don't care about your guests. I believe most night beauties don't do that. Not being left out here means trying not to let guests feel left out. For example, when a guest comes to KTV, he meets an usher at the door and tells him the reserved room and the name of the reserved person. At first, the usher looks blank.
Then he put the guest aside and ran to the cashier to look at the reservation record. Obviously, this usher is unqualified. On the one hand, he didn't memorize the scheduled situation of the day and forgot his job responsibilities. On the other hand, if you really can't remember this appointment, you also lack the ability to handle difficult events flexibly.
The correct way is to find a place to politely arrange for the guests to sit down, ask other waiters to help serve tea, and then check the reservation record as quickly as possible, so as not to make the guests feel neglected and left out.
Second, don't perfunctory guests.
For example, when a guest sang, he found that the wheat cover had not been changed and asked Yemei to change it. However, Yemei did not change it quickly, but explained that according to KTV regulations, the wheat cover should be changed once a day. Under the repeated urging of the guests, the wheat cover was barely replaced.
In fact, Night Beauty made a serious cognitive mistake-he thought that guests must abide by the rules of KTV.
A similar situation is not uncommon. We often see the night beauty say something like "this is who we are" and "this is what we have always agreed on" to the guests when they put forward their personalized needs. This view of opposing "rules and regulations" with "reasonable special needs of guests" is actually a dogmatic mistake. In practice, its harm is concentrated in the words and deeds of treating guests negatively and perfunctory.
Third, don't refuse guests.
Never say "no" to a guest. Generally speaking, the consequences of a beautiful woman refusing a guest at a night show will be more serious, but this problem is more difficult to cure, because people who often make mistakes don't feel that they are wrong.
Suppose a guest wants to get more bottles of honey water from the night beauty when using karaoke in KTV, but the night beauty tells the guest that honey water is given according to the quota and can't be given more, and then turns to greet another guest. This is a typical case of refusing guests. Obviously, it reflects that the waiter has no consciousness of active service and enthusiastic service, and has no overall concept at all.
Fourth, don't contradict the guests.
Compared with the above three standards, this is the most fundamental and minimum standard. The same place is that "refuters" are often "unintentional refuters". For example, a guest asks the person who ordered the food with a sad face why a side dish hasn't been served for a long time. Night Beauty carefully checks the ordering record and tells the guest that the record shows that you didn't order that dish. Hearing such an answer, I believe that even a good-tempered guest will be furious.
On the surface, the night beauty seems to be wronged and telling the truth, but from the guest's point of view, even a forgetful or unreasonable person can't refute him face to face. To learn how to leave "steps" and "face" for the guests skillfully, it is necessary for the beauty of the evening performance to be criticized by the guests.
We should not only "dare" to admit our mistakes, but also "be good at" admitting them. "Dare" to admit mistakes is the minimum professional ethics and quality requirements, and it is the basic countermeasure; Being good at admitting mistakes is the embodiment of service skills and efficiency, and learning to admit "wrong" when "right" is the best policy.
In this case, even if the guest really didn't order this dish at first, Ximei should choose to "admit her mistake"-sorry, maybe we just forgot to record it for you. I'm really sorry, but we can ask the kitchen to make it for you quickly. what do you think? Generally speaking, guests get such an answer, either agree or disagree, thus avoiding unnecessary disputes and causing unnecessary disputes.
The three areas of quality service are:
First of all, satisfy the guests.
The service that makes customers satisfied is to provide customers with all the services they can. Its basic requirements are:
1, correct idea
Treat the guests as relatives and treat the guests as family.
2. Positive and enthusiastic attitude
When customers arrive and put forward demands, we should first show a positive and enthusiastic attitude.
3, in line with service specifications and standards
Through standardized and standardized services, the routine basic needs put forward by customers can be met in time to ensure the effectiveness of services.
Second, surprise the guests.
Do things with your heart and provide personalized service to customers, from satisfaction to overflow. The basic requirements are:
1, deepen the concept
The guests are relatives and family.
2. Identify the potential needs of customers.
Third, let customers move.
Emotional service, whether physical or psychological, exceeds the expectations of guests and reaches a double overflow. The basic requirements are:
1, concept sublimation
Guests are better than relatives, and guests are better than family.
2, the pursuit of results
Turn customers into real loyal customers.
3. Super service standard
Women's Taboo in Night Show 2: Don't perfunctory guests.
For example, when a guest sleeps, he finds that the sheets haven't been changed and asks the night beauty to change them. But the night beauty didn't change them quickly, but explained that according to the regulations of the venue, the sheets in the guest room should be changed once every two days.
After repeated urging by the guests, the sheets were barely changed. In fact, Night Beauty made a serious cognitive mistake-he thought that guests must abide by the rules of the place. A similar situation is not uncommon. We often see the beauty of night scenes when guests put forward their individual needs.
Say something like "this is what we are" and "this is what we have always stipulated" to the guests. This view of opposing "rules and regulations" with "reasonable special needs of guests" is actually a dogmatic mistake. In practice, its harm is concentrated in the words and deeds of treating guests negatively and perfunctory.
Don't refuse guests.
Never say "no" to a guest. Generally speaking, the consequences of a beautiful woman refusing a guest at a night show will be more serious, but this problem is more difficult to cure, because people who often make mistakes don't feel that they are wrong. Suppose a guest wants to borrow a charger to call the front desk, but he accidentally dials the wrong number. After receiving the call, Night Beauty impatiently said that there was no charger at the front desk, and then hastily hung up the phone.
This is a typical case of refusing guests. Obviously, it reflects that the beautiful women in the evening show have no consciousness of active service and enthusiastic service, and have no overall concept at all. It would be embarrassing if the guest dialed the wrong number. Night beauty should learn to help guests out. The correct answer on the phone should be-sorry, this is the front desk and the charger is in the operation department, but it doesn't matter. Can I ask them to bring it to you right away? Could you tell me your box number? ...
What are the three-night taboos for girls who work at night?
I. Business nightclubs (including clubs)
This general recruitment of girls are sold in private rooms, selling wine, and the age is usually required to be 18-28.
The main job is to accompany customers to sing, generally not involving other illegal projects, this place is relatively deep, and these night girls are generally not low in all aspects!
Second, KTV (singing)
Relatively hard work, it is recommended to work in a high-end ktv (for example, the general room charge is usually better than 1000 yuan), which is essentially different from commercial KTV, and such girls really come to sing, so the work content is relatively clear.
Third, the bar (disco club)
Bars are similar to KTV, and it is usually recommended to work in high-end bars. In addition to the consumption level, you can go and see if this bar is the most fashionable gathering of younger brothers and sisters.
Some tips in the life of night girls
Compared with other girls, night girls will protect their privacy, especially those who rely on original capital to attract customers. They won't tell their real names, even a word, and they won't tell their real ages.
I once got a business card of an evening girl. The work unit on the business card is a curtain company, the address is Shenzhen, and the name and her phone number are printed on it. At that time, I asked her if other information except the telephone number was true or not, but she just smiled and said nothing.
Some night girls will choose to live alone. Even if some of them share a room, they will not pry into the bottom line of others and build too many feelings. After all, they are just business partners. When they are not engaged in this business, it is naturally best to forget the rivers and lakes.
Who will the girl who works at night marry?
1, the first kind of people are naturally the kind of boys who really like themselves, or boys who are congenial to each other. These boys don't mind their girlfriends' work. They think that as long as they can live a good life, they really love each other.
2. The second is to marry those rich people and live a new life at home. You know, most people who come to bars to spend money are rich. These people are already familiar with girls. Once you have the same topic or like each other, your feelings will get deeper and deeper, and you will walk together for a long time until you enter the marriage hall.
In fact, everyone should have an inclusive attitude towards the girls who go to the night show. They have to work hard in this society by their own efforts. Besides, night work is just a kind of work, not what everyone thinks.