1. Actively provide a regulatory environment for outsourcing services.
In this regard, the practice of the US government is worth learning. On June 65438+February 65438+February 07, 2002, President Bush signed the E-government Act of 2002, which improved the sharing-saving plan and encouraged government agencies to develop in the direction of sharing-saving outsourcing, that is, signing long-term contracts with information technology suppliers to achieve savings by reducing operating expenses. The law allows institutions to try first, and some savings can be reserved for purchasing additional information technology. The director of the Office of Management and Budget reports the effectiveness of the plan to Congress.
2. Establish a scientific and comprehensive government CIO mechanism.
The overall management of outsourcing services and internal operations by government CIO is helpful to improve the efficiency and level of government e-government outsourcing services. 1996, the US Congress passed the klinger-Cohen Act, requiring almost all federal administrative departments to set up CIO posts, and the CIO is responsible for completing the IT management tasks stipulated in the Act and the information resource management tasks stipulated in the Document Reduction Act. The klinger-Cohen Act also abolished the original centralized procurement function of the General Affairs Administration and handed over the procurement directly to various federal agencies of the CIO; In order to ensure that the CIO can be competent, the klinger-Cohen Act also stipulates the core competencies that the CIO should possess. According to the requirements of core competence, organize experts from government, universities and industries to develop knowledge system and cultivate relevant competence. Various government agencies and colleges and universities organize forces to compile teaching materials according to the knowledge system, sort out typical cases and best practices, and organize CIO training to ensure that CIOs can perform their prescribed duties.
The practice of the United States and its effectiveness have had a huge demonstration effect on government agencies in other countries. By the mid-1990s, Britain, Japan, Germany, Australia, Canada and other developed countries had fully implemented the CIO mechanism in government agencies.
3. Formulate national standards for IT service management.
In many developed countries, ITIL (Information Technology Infrastructure Library) has widely become the "best practice" and the preferred standard for the government to improve the quality of IT services and manage IT operation and maintenance outsourcing.
ITIL is a set of best practice guidelines for IT service management issued by the Central Computer and Telecommunication Management Center (CCTA) of the British government in the early 1990s, aiming at solving the problem of poor IT service quality. Then, in recent years, based on a series of practices and explorations made by mainstream IT resource management software vendors such as HP, IBM, BMC, CA and Peregrine, CCTA summarized the best practical experience of IT services and formed a series of process-based methods to standardize the level of IT services. In 200 1 year, the British Standards Association officially released the British national standard BS 15000 with ITIL as the core at the International IT Service Management Forum, which became the blueprint of ISO20000. In Australia, Canada, New Zealand and other countries, ITIL is used as a mandatory access standard to evaluate the qualifications and service capabilities of service providers when negotiating e-government operation and maintenance outsourcing contracts. In the United States, in August, 2005, the CIO Association of American State Government issued The Way to Success: IT Management Framework, a guiding framework for IT governance and management of government agencies, which took ITIL as the only recommended standard in the field of IT operation, maintenance and management.