1. First of all, it may be that the mobile phone has no network or WIFI, and the patch software without network support can't work normally even when it is turned on.
Secondly, it may be an updated version of the software, and the old version can't be used. Just download a new version.
3. Finally, it may be that your mobile phone is set to disable the software, so you need to open the keep permission from your mobile phone settings.