You can call the complaint telephone number 123 15, or you can make a complaint by letter, fax, SMS, email and the complaint platform on the website 123 15.

Basis: Article 11 of the Measures for Handling Consumer Complaints by the Administrative Department for Industry and Commerce shall meet the following conditions:

(a) there is a clear respondent;

(two) there are specific complaints, facts and reasons;

(3) Belonging to the scope of responsibilities of the administrative department for industry and commerce. The first paragraph of Article 55 of the Law on the Protection of Consumers' Rights and Interests stipulates: "If an operator commits fraud in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the increased amount of compensation is less than that of 500 yuan, it is 500 yuan. "