First of all. You don't respect the master's work. At least you have to wait for him to confirm the refund before you go to another store, so this may not happen again. From the moment you leave a message, you should realize whether the shopkeeper will deliver the goods during this time, but you haven't thought about it like this. Too selfish.

Second, you can refuse to sign for the goods after they are delivered, but morally, you have to bear part of it. Everyone is at fault, so we can't put the blame on each other, and it's irrational to pursue compensation by ourselves.

I hope you can calm down with the owner. Seriously solve this problem, I feel that even if you complain, the chances of winning are not great.