1 purpose

Fully understand the customer's requirements and translate them into the requirements of the company's safety glass products, so as to ensure that the customer's requirements are met.

2 scope

It is applicable to the determination and review of customers' requirements for purchasing our safety glass products, as well as communication with customers.

3 responsibility

3. 1 The sales department of the company is responsible for determining the requirements and expectations of customers, organizing relevant departments to review the requirements of the company's safety glass products put forward by customers, and communicating with customers.

3.2 The quality inspection department of the company is responsible for reviewing the detection capability of the company's safety glass products.

3.3 The production department of the company is responsible for reviewing the design capability and rationality of the safety glass products processed by the company's customers.

3.4 The production department of the company is responsible for reviewing the production capacity and delivery date of the company's safety glass products.

3.5 The purchasing department of the company is responsible for reviewing the purchasing ability of materials required for safety glass of the company.

3.6 The chairman of the company is responsible for the approval of all special contract review forms.

4 program

4. 1 Determination of product-related requirements

Enterprises should determine:

A customer requirements, including product quality, size, specification, price and after-sales service requirements.

B. Customer's implied requirements (requirements necessary for specified purpose or known expected purpose).

C. requirements of relevant laws and regulations;

D. Additional requirements of the enterprise under the above conditions (requirements of voluntary commitment of the enterprise).

4.2 Review of product-related requirements

4.2. 1 The enterprise shall review the requirements related to the product and review the contract before signing the contract to ensure that:

A, specify product requirements;

B. The problem inconsistent with the previously stated contract or order requirements has been solved;

C, the organization has the ability to meet the specified requirements.

Classification of contracts

A. Conventional contracts: contracts for conventional products of enterprises.

B. Special contracts: all sales contracts except regular contracts (such as product development, contracts requiring customers to improve special products or special-shaped products).

4.2.3 For the conventional inventory contract, the salesman of the company's sales department fills in the product name, size, specification and quantity on the outbound order and signs it, and the finished product warehouse keeper confirms and signs it to complete the review of the company's product requirements.

4.2.4 For conventional contracts that are out of stock, the sales department of the company shall fill in the Product Demand Review Form, the production department of the company shall review the production capacity and delivery date, and the purchasing department of the company shall review the material purchasing capacity, and sign the Product Demand Review Form for confirmation. Then the sales department of the company reviews the applicability, completeness and clarity of the contract terms, and the general manager of the company confirms the review.

4.2.5 For products sold under special contracts, the company's sales department shall fill in the Product Requirements Review Form to review the production capacity of the company's products, the company's quality inspection department shall review the testing capacity of the company's product quality requirements, and the company's production department shall be responsible for reviewing the production capacity and delivery date of the company's products. The purchasing department of the company is responsible for reviewing the purchasing ability of the materials required for the company's products, and signing the Product Requirements Review Form for confirmation, and completing the review after reporting to the chairman of the company for approval.

4.2.6 For verbal orders, the business personnel will record the relevant contents in Customer Telephone Inquiry and Order Record, and fill them in the Order Confirmation Form, which will be confirmed by both parties (by fax, telephone record, etc.). ) and implement the contract review procedure.

4.2.7 In the review process, when the reviewers put forward questions or suggestions for modification of the relevant contents in the product requirements, the sales department of the company is responsible for contacting customers and asking for their written results.

4.2.8 The sales department of the company is responsible for keeping the Product Requirements Review Form Contract and other relevant documents, including the records of tracking measures such as solving the problems raised in the review process and realizing the review results.

4.3 Determination and execution of the contract

4.3. 1 After the product requirements are reviewed, the sales department signs a contract with the customer. For the verbal orders of old customers, after both parties confirm the contents of the order confirmation form, it is regarded as signing a contract. For new customers, a formal contract must be signed.

4.3.2 After the contract is signed, the Distribution Order Confirmation Sheet of the company's sales department will be distributed to the relevant departments of the company as the basis for the company's production, procurement, inspection and delivery.

4.3.3 The sales department of the company is responsible for supervising the execution of the contract and communicating information with customers in time as needed.

4.4 Changes in product requirements

When the product requirements need to be changed for some reason, the corresponding documents (such as contracts, order confirmations, etc.) should be modified, and the changed requirements should be coordinated with customers, and the sales clerk and customers should be required to sign for confirmation, and the relevant departments should be notified to implement the relevant provisions of the Document Control Procedure.

4.5 Communication with customers

4.5. 1 The sales department of the company is responsible for communication with customers. Before and during product sales, we should introduce products to customers through various channels, answer customers' inquiries and make records.

4.5.2 Feedback the implementation of the contract to customers as required, including the change of product requirements, and coordinate with relevant departments and customers in the organization.

4.5.3 After the products of the company are sold, the sales department of the company shall collect the feedback information from customers, properly handle customer complaints, so as to obtain the continuous satisfaction of customers, and implement the relevant provisions of the Customer Satisfaction Measurement Procedure.

5 related documents

5. 1 file control program

5.2 Customer Satisfaction Measurement Procedure

6 record

6.1zj7.2-01customer product requirements review form

6.2 zj7.2-02 outbound order

6.3 ZJ 7.2-03 Order Confirmation Form

6.4 ZJ 7.2-04 Sales Contract

6.5 ZJ7.2—05 Customer Telephone Inquiry and Order Record