1, things that are not worthy of the name and pictures that are too different are the most common problems in online shopping. If you find that the real thing is seriously inconsistent with the photo, you should first save the chat record, then take the difference and send it to Taobao customer service together with the pictures displayed in the store to apply for rights protection.

2. Legal basis: Article 20 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests, business operators shall provide consumers with true and comprehensive information about the quality, performance, use and expiration date of goods or services, and shall not make false or misleading propaganda. Business operators should give true and clear answers to the questions raised by consumers about the quality and usage of the goods or services they provide. Business operators shall clearly mark the prices of commodities or services provided.

2. What are the online shopping disputes?

Online shopping disputes mainly appear in the following situations:

1, whether the goods purchased by consumers are consistent with the propaganda in the merchant's advertisement. In order to promote products, some merchants will publish advertisements on the website to publicize the price, function, intelligence, novelty, preferential strength and packaging of products. However, after seeing commercial advertisements and placing orders, consumers sometimes find that the purchased goods are inconsistent with those advertised by the merchants before: either the transaction price is higher than the advertised price, or the received goods lack some goods in the package, or the received goods do not have the functions promised by the merchants, which leads to disputes with the merchants.

2. Whether the sales contract between the consumer and the merchant is established. There are inevitably loopholes and mistakes in website management, and information such as commodity price, model and quantity is marked incorrectly from time to time; The lack of honesty awareness of some merchants and the artificial false labeling of commodity-related information also exist objectively. Consumers place an order according to the information marked on the website, but the merchants claim that the goods they display are invitations to offer. Only when the website sends out a delivery notice, the sales contract between the two parties is established, and then the contract is not established, and there is a dispute with the consumers.

3. Whether the merchant should deliver the goods according to the contract. There are also a few merchants who, after the goods are out of stock, do not hesitate to conceal the truth and make false promises to consumers that they can deliver on time in order to increase sales and chase more profits. However, after consumers place orders, merchants prevaricate with various excuses, delay delivery, and have disputes with consumers.

4. Does the consumer have the right to ask the merchant for a refund? Consumers claim that when placing an order, the merchant made a promise to return the goods and refund within a certain period of time, but when the consumer really asks the merchant to return the goods and refund, the merchant will deny making such a promise, or find various excuses to refuse to return the goods and refund, thus causing disputes.

In addition to the above performance, online fraud also exists in online shopping practice, mainly in the following situations:

1, pretending to be a buyer or a seller to facilitate a transaction and seek illegal benefits. Criminals pretend to be buyers and tell sellers the receiving address of real buyers. At the same time, they pretend to be sellers and sell the same goods to real buyers, leaving their own collection accounts. The real seller delivers the goods, the real buyer pays to the designated account to receive the goods, and the real seller can't actually receive the payment.

2. Pretending to be other merchants to release investment information and encroach on investors' deposits. Criminals steal the investment promotion information released by other merchants on a webpage and recruit partners in the name of the merchant on the third-party website. On this website, except the name and company address of the stolen business, all other information is fabricated by criminals. However, because the third-party websites don't review and guarantee the authenticity of the published information, potential investors are likely to believe it because they don't verify it carefully or it is difficult to verify it, and they are deceived.

3. Collusion with false logistics companies to create the illusion that the goods have been sent out. Most criminals claim to have delivered the goods to the logistics company and provided the logistics number to the buyer, thus asking the buyer to pay for the goods. After the buyer inquires, the logistics company called by the criminals has the name, company address and company website, indicating that the goods have been sent and will arrive at the destination soon. It is easy for buyers to believe it and pay for it. After the payment, he has never received the goods, and he can no longer get in touch with criminals and logistics companies.

3. What are the online shopping skills?

1, before purchase

(1) Use online shopping navigation for online shopping;

(2) When choosing an online store, you must communicate with the seller and ask more questions. It also depends on whether there is ITM logo on the home page of the seller's shop and whether OVS service can be realized;

(3) When purchasing goods, accurately fill in the payer and payee information to avoid delivery errors;

(4) When paying by bank card, it is best not to have too much money in the card to prevent dishonest sellers from allocating too much money;

(5) In case of fraud or other infringement, you can find the network police to deal with it online.

2. Under purchase

(1) Look. Look carefully at the pictures of the goods, distinguish whether they are commercial photos taken by the merchants or physical photos taken by the shopkeepers themselves, and pay attention to the watermarks and store names on the pictures because many shopkeepers are stealing pictures made by others; Is there ITM logo on the front page of the store and can OVS service be implemented?

(2) ask. By asking questions related to the product, one is to understand his understanding of the product, and the other is to see his attitude. It is also troublesome to buy his things because of his bad character.

(3) check. Check the owner's credit history. See other buyers' comments on this or related products. If there is a bad review, you should carefully look at the owner's explanation of the evaluation.

The most common problem in online shopping is that the shopping items are not worthy of the name and the pictures are too different. If you find that the real thing is seriously inconsistent with the photo, you should first save the chat record, then take the difference and send it to Taobao customer service together with the pictures displayed in the store to apply for rights protection. I hope the above content can help you. If you have any other questions, you can click the button below or consult a professional lawyer in Hualv.com. ..