2, the makeup is neat, long hair needs to be put up during working hours, and nail polish or makeup is not allowed. ?

After the guests enter the lobby, the front desk staff should stand up, put their hands on their bellies and ask "Hello".

4. When answering the phone within three tones, you must use the standard reply language. ?

5. Answer the external call "Hello, xxxx" and the internal call "Hello, xx" or "Hello, xx". ?

6. You should get up and stand when the guests visit. Smile, greet warmly and actively, and use polite expressions: "Hello, what can I do for you?" Listen to the guests' intentions patiently and actively help them according to their needs.

7. Do a good job in visitor registration (according to company regulations).

8. Prepare a pen and paper by the phone, provide message service on your own initiative, and be ready to record the requests made by the guests at any time to help solve the problem. In particular, carefully record the names, telephone numbers, time, place, reasons and other important matters of the guests, and convey them to relevant departments and responsible persons in time.

9. When receiving a complaint call, pay attention to polite pragmatics and tone, actively solve the problem for the guest, take the initiative to leave the guest's phone number and reply to the leader or foreman in time?

10 should not have any conflict with the guests under any circumstances.

Extended data

Requirements for reception at the front desk

1. Have a good professional image and temperament, and know basic reception etiquette;

2. Fluent standard of Mandarin, strong language expression ability and strong sense of confidentiality;

3. Familiar with administrative and office management related workflow, good communication, coordination and organizational skills;

4. Skilled use of office automation equipment and office software;

5. Good teamwork ability, high sense of responsibility and initiative.

6. Good at communication, lively and cheerful, and articulate.

7. Good at seeing off, good at contacting and guiding, and sensitive.

8. The voice is soft and kind.

9. Be good at dealing with emergencies (except disabled people).

10. The receptionist is male or female, but because of her temperament, women are more suitable than men.

Baidu encyclopedia-front desk reception