Dear users, hello! Thank you very much for choosing series products! service hotline

Thank you for accepting us. Please supervise the whole service process.

I believe that with your support, we can constantly improve the service process and improve the service quality.

In order to provide you and other consumers with comprehensive services, you only need to make a phone call to give us the rest.

TCL air conditioner after-sales service telephone (national unified network) 24-hour customer service hotline:

City-wide service: [1] service area, urban area and its surrounding areas.

Service first, satisfaction first, unlimited service, sincerity forever.

-stress honesty, cultivate a new style, treat others with sincerity, believe in the world, be serious and responsible, strive for perfection and be positive. All-weather, all-day service.

Maintenance service network _ is committed to providing customers with timely, professional and thoughtful services, so that millions of families have a better feeling of home! !

First, the repair process:

Online/telephone booking > customer service registration, acceptance and dispatch > engineer confirms customer location > on-site inspection and quotation demonstration > engineer maintenance >

User acceptance > maintenance fee payment > complete maintenance service > after-sales return visit > service evaluation > entering warranty.

Second, the repair instructions:

Quick door-to-door service, 24-hour service, 1 minute appointment, engineers can come to the door in 30 minutes at the earliest.

The price is transparent, using the national leading meter service, no invisible consumption, no black maintenance.

Quality Assurance All maintenance items are guaranteed, so you have no worries.

Professional Masters All masters have received professional training, uniform clothing and certificates.

All services are rewarded, all services are rewarded, and service quality is double insurance.

The 24-hour service department of TCL air conditioner provides professional air conditioner maintenance, installation, cleaning and maintenance, and has been engaged in the maintenance and installation, relocation, cleaning and maintenance, testing, freon addition and central air conditioner maintenance for many years.

Service items:

1, air-conditioning maintenance: free door-to-door, professional service and excellent technology to provide users with high-quality and reliable air-conditioning maintenance services, maintenance is not free.

2, air conditioning fluoride: free door-to-door, according to the provisions of air conditioning safety pressure fluoride, first detect the lack of fluoride in accordance with the provisions of the price bureau to charge fees to ensure the quality and quantity of fluoride.

3. Free home delivery. Do a good job of collecting fluorine when disassembling the machine, which will not cause unnecessary waste to customers, and it will be in place at one time when installing, saving customers' maintenance costs.

4, air conditioning cleaning: free door-to-door, cleaning in place, cleaning, assembly as it is; Do not dirty the customer's walls and floors; Let customers feel the effect of air conditioning cleaning.

We focus on home appliance services, so we are more professional. As long as you make a phone call, you can enjoy professional services with high quality and low price, and provide quality assurance after sale.

Myth 1: the first outdoor awning of an external aircraft. If the hanging position is good, there is no need for a sunshade to shelter from the wind and rain. For the design of the external machine, it has waterproof, acid-proof and rust-proof functions without additional cover.

Myth 2: It doesn't matter if the air conditioner is on for a long time. The core of air conditioning is the compressor, which contains lubricating oil. If it is not used for a long time, the lubricating oil will condense, and the time of repeated use may become a compressor. Special reminder: in the season when air conditioning is not used, it is best to keep it used once a month.

Myth 3: Forced flushing of filter screen. Before using photocatalyst in air conditioning, it needs to be exposed to the sun for 10 minutes to maintain its function. If it is used for a long time, the air volume of the internal machine will be greater and the evaporator needs to be cleaned. The air conditioner used in places with poor oil smoke needs to be removed and cleaned. In addition to internal machines, external machines are also forced to clean. If the external unit is not hung outside, the user may need to clean the condenser and exchange heat with clean water.

Myth 4: The atmosphere of air-conditioned rooms does not need to be changed. Nowadays, many air conditioners have functions such as negative ions and oxygen bars. Many users think that this air-conditioned atmosphere is good or bad for health. This view is inaccurate, and the natural atmosphere is more conducive to human health. Special reminder: when using the air conditioner for a long time, you should open the window regularly to make the atmosphere convection with the outside atmosphere, which is more conducive to health.

Myth 5: Refrigerant needs to be replaced once a year. Many users think that the air conditioner has been used for some time, so they change the refrigerant forcibly. This view is inaccurate. The statement that the air conditioner needs to change the refrigerant on time is completely nonsense. The air combination and refrigerator are also cooled by refrigerant. But because the refrigerator is a closed refrigeration equipment, there is no need to add refrigerant. The air conditioning refrigeration system is semi-closed. In the process of refrigeration, there is usually refrigerant leakage. Therefore, it is necessary to add refrigerant occasionally. However, the leakage of each air conditioner refrigerant is different. Therefore, there is no specific time limit and users must be changed. An air conditioner that has been used for four or five years without refrigerant is more like a cow.

Service outlets: the service network is spread all over the country, ensuring that your service needs are efficiently and timely responded.

National door-to-door service areas: Beijing, Hangzhou, Suzhou, Shanghai, Nanjing, Chengdu, Chongqing, Guangzhou, Zhuhai, Foshan and Shenzhen.

Zhongshan, Dongguan, Nanning, Xiamen, Haikou, Huizhou, Jiangmen, Xuzhou, Sanya, Guilin, Qingyuan, Zhaoqing, Yangjiang, Ganzhou,

Quanzhou, Wuhan, Huangshi, Yichang, Tianjin, Hefei, Nanchang, Cixi, Yuyao, Wuxi, Shijiazhuang, Ningbo, Zhengzhou, Jinan,

Xi, Fuzhou, Fuqing, Mianyang, Lanzhou, Changzhou, Wenzhou, Kunming, Taiyuan, Changsha, Guiyang, Shenyang, Luoyang, Changchun, Harbin,

Nanjing, Wuhu, Yangzhou, Jiujiang, Huaihua, Jinhua, Jiaxing, Cixi, Zhuzhou, Yuyao, Nantong, Anqing, Shangqiu, Kunshan, Shaoxing,

Baoji, Liuzhou, Huzhou, Changde, Zhangjiagang, Taicang, Changshu, Beihai, Jiangyin, Dazhou, Zhanjiang, Wujiang,

Hohhot, Luzhou, Baotou, Zhoushan and Urumqi. , apply for maintenance in a unified way and arrange for the master to come to the door for maintenance.