The reception words of customers entering the store and the sales industry all need some words to reach a deal. To conclude a transaction, we must pay attention to all the details from the moment the customer enters the store, so as to give the customer the best experience, so as to conclude the transaction more quickly. Let's share with you some reception words of customers entering the store.

After entering the store, customers are advised to keep a distance from wandering customers after welcoming guests, observe customers' movements from the corner of their eyes, give customers appropriate space and time to enjoy products, and then enter the reception and introduction work.

Observe the customer's actions

Eyes lit up.

(interested)

View label

(looking for detailed prices and information)

Look at the product

(The style is good, there is demand in this respect)

Lift your face.

(Need the help of a shopping guide)

Looking for something?

(There is a clear demand)

Stop walking

(preferred)

Do you think any other time is suitable?

(Experience is the basis of judgment)

Customers entering the store are divided into two categories.

The first type: destination customers.

They may come straight to the point and put forward their favorite products or semi-clear customers, and want to buy a certain product, but it is not clear what kind and brand they want to buy.

The second type: loitering customers

There are too many customers visiting the mall now, some just pass the time, some are in a bad mood, some just come for dinner or even pass by.

Wandering customers need space and time to appreciate our products after entering the store. The most taboo is to receive them immediately and then start talking. Its purpose is to shape the value of their products and guide customers to feel the value of their products.

Five opening techniques to attract customers' love

New products, models and products.

Customers pay more and more attention to the style of products.

Is it the latest and most popular?

Generally, the latest products are one of the biggest selling points in sales.

Recommended speech

1, "Sister, this is the latest model we just arrived. Let me introduce you to ... ".

2. "Hello, this is the most popular European style this year. It looks very atmospheric at home. This way, please I'll give you a detailed introduction. "

3. "Sir, you have a good eye. This kind of floor is the latest model developed by our company, which is very suitable for senior people like you. You might as well feel it. "

False rhetoric

1, "Miss, a new product has just arrived. Are you interested? " .

2. "Boss, this is our latest model. Do you like it? " .

3. "Miss, red is popular this year. Do you like it? " .

to promote sales

Recommended speech

1, "Miss, we are doing activities in our store, so it is the best deal to buy now!" .

2. "Hello, welcome to a brand. At present, all goods are 8.8% off, and you can get it if you buy more than 5,000 yuan ... ".

3. "You are so lucky, now you are offering a big discount, 50% off the whole audience."

4. "You are very lucky, and now you are doing the activity of buying floors.".

5. "You are lucky, and now the discount is strong, with 8.8% off the whole audience."

worship

Recommended speech

Sir, you have a good eye. What you see is the latest antique floor.

Appropriate praise will make customers happy, and customers will feel that "whoever you give money to, you will be happy."

Uniqueness

For the products that customers like, you should express the rare effect of the opportunity and let customers seize this rare opportunity.

Recommended speech

1, "Our promotion time is these two days. After that, there will be no discount, so it is the most cost-effective time to buy now, otherwise it will cost hundreds more. Just use that money to buy more other things. "

Miss, this floor is the latest design by German designers. In order to ensure the uniqueness of the style, this floor is a limited production and limited sale style in China. It is recommended to buy as soon as possible. "

(of a commodity) sell like hot cakes

When customers have a good impression on products, we should strike while the iron is hot and create a hot-selling atmosphere.

Recommended speech

"1." So far, the local sales of this kind of furniture have exceeded 1000 sets. "

2. "This set of furniture sold well as soon as it went on the market, and has sold more than 100 sets."

Reception of customers entering the store. Customers who have just entered the store do this in order to make a quick deal!

Recently, many small partners' private letter consultants asked: "What should customers do when they just enter the store to make a quick transaction?"

In fact, customers should give a welcome speech when they enter the store. When browsing goods, they can follow customers, keep a proper distance, observe customers' actions from the corner of their eyes, and give customers proper space and time to enjoy the goods. At that time, they will enter the reception and introduction.

So what key actions will customers take in the browsing process, and we need to provide services for customers:

1, look at the product when your eyes are bright.

2. Find the label and check the price.

3. Look at the mirror and ask for details.

Once the above key actions can appear, the shopping guide should pay attention, indicating that the customer is interested in this dress, or this type of clothes. At this time, you will start to introduce the products in detail and provide quality services!

1, reception in the store

Hello, dear, it's my pleasure to serve you. what can I do for you?

Honey, your favorite baby is in stock. Now there are activities everywhere in the venue, and there are also activities on xx. Please have a look. (Launching a special event)

2. Is there?

Dear, this baby you like is in stock, so you can take O(_)O~

Honey, I'm very sorry that this baby is out of stock. You can take a look at this. Both babies are of good quality, and the styles and prices are similar. . .

When will the goods be delivered?

Dear, you can arrange delivery for you within 42 hours.

4. What is express delivery?

Dear, the default is to send a big cloud express. Can you receive Dayun goods here? We can arrange for you to send EMS where Yunda can't reach you. EMS can be used all over the country, but EMS does not include postage. You need to pay the postage for 10 yuan (20 yuan if it is sent successfully).

5. When will it arrive?

Dear, in general, the goods can arrive about 3 days after Dayun's delivery. After you receive the goods, you can check them carefully. If there is any quality problem, it can be returned unconditionally within 7 days, and the postage is also borne by the outside. (Generally, the goods will arrive within two days after the wind, and the arrival time in remote areas will be delayed) (EMS usually arrives in 3-5 days, and it will arrive in remote areas in about 7 days)

6. Can you make it cheaper?

Dear, I'm very sorry, our pricing is already the lowest price, and there is no way to make any further concessions ~ ~ ~

7. Quality problems

Dear, we are genuine shopping malls, and the quality is guaranteed. You can take photos here with complete confidence. . .

8. Concluding remarks

Dear, thank you very much for your patronage. We will arrange delivery for you at the first time. Please wait patiently for the receipt. If you have any questions, please contact our customer service in time to handle it for you ~ ~ I wish you a happy shopping and add some expressions.

9. Return of goods

Honey, you can return the goods unconditionally within 7 days. We will bear the postage for the quality problem of your return order. If it is a non-quality problem, you will bear the postage for your return and the postage we send for your replacement.

10, postage.

Honey, I'm sorry. Postage is charged by the courier company. We just collect it, and we can't guarantee it for you ~ ~ ~

1 1, there is a difference between objects and pictures.

Dear, the pictures in our store are all taken in kind, without special PS processing, but there may be a little difference between pictures and pictures due to the influence of lighting during color shooting, but please rest assured that the difference is definitely small and basically the same.

12, what material?

Answer truthfully according to the baby's materials, and explain the product characteristics at the same time.

13, will it fade? Is it convenient to clean?

Honey, this is easy to clean. The first time you wash it, it will fade a little, just like we wash the dust off it, but it won't fade the second time.

Don't worry, the baby won't change color after washing (according to the description of different materials, tell customers what to pay attention to when cleaning, such as duvets can only be dry-cleaned. )

14, what gift do you have?

Honey, we will give you a beautiful packaging box! (If there are other gifts-let's talk about it ~ ~ ~)

Reception speech of front desk customers entering the store 3 1

When you see a customer enter the door, you need to take the initiative to open the door and ask with a smile, "Hello, do you have an appointment?" At the same time, greet customers to sit down and prepare tea snacks for customers.

After the customer sits down, the front desk needs to ask the customer's last name and mobile phone number and record them in the file. If the customer does not refuse, you can ask the customer to fill in a data sheet first, including the basic information of the customer, the skin condition and the project you want to do.

The reception time at the front desk should not be too long, so as not to keep customers waiting and cause resentment.

2, beautician

After writing down the customer's basic situation at the front desk, you need a beautician to complete the service. Beauty salons with skin detectors usually take customers for skin tests first, then analyze the existing skin conditions, make skin management plans for customers, and then recommend customers to do management projects that need to be done. Of course, if customers have their own projects, they will still focus on their own ideas.

After skin examination, the beautician should introduce the environment of the beauty salon to customers when guiding them into the beauty room, such as where the bathroom is and where the dressing room is.

Before entering the beauty room, take the initiative to change shoes for customers, hang up customers' bags and coats, spread clean sheets in front of customers, and tell customers, "Hello, you can lie down. All our sheets were changed and disinfected by one customer. Please feel free to use it. "

After the customer lies down, if the weather is cold or the air conditioning temperature is low, remember to cover the customer with a quilt before the beauty operation, and introduce the customer in detail and pay attention to the main points before each operation. For example, "Next, I want to apply some essence to you. This is the star product of our beauty salon, which has a good effect on relieving redness." "This mask will freeze a little on my face just now. If you feel uncomfortable, please tell me. "

After nursing the client, he said, "Today's nursing has been finished. Please have a rest first and don't forget to take your belongings with you when you leave the room. "

3. Front desk+beautician

In addition to the beauty room, the beautician guides the customers to sit down in the front hall, and the front desk prepares tea and snacks for the customers. The beautician then asked the customer how they felt after the skin test. If the skin test is completed, he can give the customer another test and let the customer see the immediate effect. Then explain some precautions to the customer, and then personally open the door to see the customer off.

The above is the service flow and reception speech of new customers in beauty salons. Customers may not be gods, but as service practitioners, you should treat customers as family and friends, let customers feel your sincerity and leave a good impression on beauty salons.