Be responsive, that is, when the customer has any questions to the Haidilao waiter, the Haidilao waiter needs to promise at the first time, try his best to solve them and feed back the results to the customer. Don't let customers feel that the waiter is perfunctory.
Meticulousness is the extension of reaction ability. In the face of any small matter, the waiter should pay full attention to it and take it easy.
Being caring and attentive is the waiter's heartfelt concern and help.
Small favors and small benefits. There are many free services in Haidilao, but no one can fully experience them. Because of the customer's consumption psychology, you only need to know that there is such service in the restaurant. Whether you are willing to spend time in line is your choice, but in fact your heart is satisfied.
For example, when customers enter the parking lot of Haidilao, there will be a Haidilao door to meet them and guide them into the elevator leading to Haidilao. Under normal circumstances, there are people waiting at the elevator entrance, and continue to introduce customers into the waiting area or dining area. Entering the dining area, the crisp promise of Haidilao waiter is like an iced watermelon in the dog days, which makes customers feel very comfortable, responsive and meticulous. At this time, it is brought to the extreme.
There is also a warm reminder in the women's bathroom in Haidilao: In those inconvenient days, if you need help, please contact our cleaning staff.
They also prepared two rolls of toilet paper for customers next to the toilet lid for their convenience. Such thoughtful and meticulous care service is called sea fishing service.
Extended data:
Introduction to the characteristics of Haidilao;
1, excellent service attitude. Because there are many diners who often have to queue up, the restaurant provides free nails, shoes and hand guards for the waiting customers; Free drinks, snacks and fruits. And the waiters come from all corners of the country, so they can find fellow villagers to serve, and their attitude is very enthusiastic. Good service, even in the bathroom, there will be special services, including turning on the tap, squeezing hand sanitizer, handing toilet paper and so on.
2, authentic taste, outstanding features. Haidilao hot pot has 10 kinds of pot bottoms, butter hot pot, Yuanyang hot pot, tomato hot pot and mushroom soup pot. In terms of price, there are slight differences between regions. Most stores have self-service seasoning tables, and there are about 20 kinds of seasonings. You can mix them according to your own taste. There are also free fruits, which are different in different seasons, such as: cherry tomatoes, cantaloupes, watermelons and so on. There will also be millet porridge or tremella soup.
3. Good quality and low price. You can order half of all the dishes in Haidilao, and half is half price. In this way, you can taste more kinds of food and the price is not high.
References:
Haidilao-Baidu Encyclopedia