Customer service foreman competition report
Year after year, Vientiane is renewed. In a blink of an eye, Haimen Zhongnan Property Company has crossed 20XX years in a hurry and nervously in the new course. Looking back on my work experience of more than 9 months, I have gained a lot of gains and insights. Since 20XX entered the company in March, under the leadership and care of the company's leaders at all levels, with the active assistance of colleagues, and with a serious and responsible working attitude, all the work entrusted by the company's leaders has been successfully completed. Now I will report my work in 20XX as follows: 1. I officially joined Haimen Zhongnan Property Management Co., Ltd. in March of 20XX as the customer service foreman. At the beginning of my employment, under the leadership of the customer service supervisor, I completed the following work:
1. In view of the lack of professional knowledge of customer service staff, we have strengthened on-site training in strict accordance with the annual training plan of customer service department, and made customer service staff more deeply aware of the importance of professional knowledge through real cases and practices. In May, the customer service department arranged personnel to participate in the professional skills training and assessment of customer service organized by Nantong Head Office, and won the second place in the company.
2. Sort out the charging progress of existing management fees, count the number of uncollected households, area, amount and reasons, and formulate a management fee collection plan. In view of the low charging rate and the unwillingness of the owner to pay the management fee, the customer service department formulates the collection plan for the assistants in each building according to their respective regions. In May and June, the management fee was collected according to the collection plan, and the reasons why the owners were unwilling to pay the management fee were counted. According to the various problems raised by the owners, the root causes of the problems were found and dealt with, and good results were achieved. Management fee 197 109 yuan in May and 7 1409 yuan in June. In July, 246 reminders were sent to the owners who failed to pay the management fee for more than one year, and to the owners who had not received the house in the delivered area. By the end of the month, 30 households had paid the property management fee of 44 138 yuan.
3. Completed the handover activities of June 1.7 and August 1.6 of 20XX, and stayed in more than 600 households. In view of the problems left over during the handover, actively communicate with the real estate project and the construction unit to follow up, and complete the handling of the remaining problems in time, to a great extent, to avoid the decline of complaints and satisfaction of the owners caused by the remaining problems of construction.
4. Sort out the customer service department ledger, aiming at the confusion of the existing ledger and the blank of some ledgers, establish and improve the department ledger from April, rectify the authenticity and accuracy of ERP data entry, strengthen the training of ERP entry personnel, and enter the normalization of ERP entry.
5. Due to the large management area of the community, it takes a lot of time to make some signs uniformly. The customer service department formulates and posts temporary signs to rest the existing inconsistent signs and improve all kinds of signs.
6. According to the requirements of the exquisite tower, formulate and implement the promotion plan of the customer service department on elegance, service and home. May organized a warm Mother's Day in May, and deepened the relationship between the property and the owners through community activities, so that the owners could have a deeper understanding of the property. The Mid-Autumn Festival community activities held in September cultivated that the owner's home is the warmest harbor and the community is the inner identity of the home. Won the unanimous praise of the owners, and asked to hold more such activities in the future.
2.20XX September, Zhongnan Century Jincheng was grandly opened. Under the consideration of company leaders, I was transferred to Century Jincheng as the customer service supervisor in June 20XX+00, during which I completed the following work:
1. In view of the differences between the sales hall and the community, employees are not clear about the new working environment and tasks. While mobilizing employees, formulate and implement the service standards of the club and the detailed workflow of each department, and implement the arranged work to the relevant person in charge for completion on the same day. If you can't finish it, you should find out the reasons, make a plan, finish it within the prescribed time limit, and change the lazy, scattered and slow bad work.
2. The model room was officially opened to the public on 10, during which the comprehensive land reclamation work of the model room and the meticulous sanitation and cleaning work of the sales center were completed.
3. Complete the acceptance of the sales center, model room and supporting facilities according to the acceptance standard, and require the existing problems to be rectified and tracked, and re-check the missing items after maintenance.
4. According to the work requirements of the venue, conduct etiquette and professional skills training for the staff of the Southern Club. By using glasses and coffee cups, placing aromatherapy in the service area, cleaning staff using a unified toolbox, standardizing traffic instructions, customer service providing tea asking and refilling services and some small details, the service quality can be improved and the highlights of property services can be reflected.
5. Cooperate with the promotion and opening of real estate, focus on the use of sales centers, model houses, owners' reception, environmental cleaning and other property services, and successfully complete the opening of Building 2-8 of Century Jincheng, the charm of Jincheng, and the chapter of Cai Hua, a friend of owners.
Looking back on the work since 20XX, many aspects are worth sharing and affirming, and there are also great shortcomings in the work:
1. The theoretical knowledge of property service work is slightly lacking, and the theoretical knowledge of other departments other than the customer service department is not well mastered and applied. We should strengthen our study, be proactive, further improve the level of property management and improve our overall quality.
2. Management literacy needs to be improved, and the study of management knowledge theory and the accumulation of practical experience need to be strengthened.
3. Although the daily work standard is up to standard, there is a certain gap with the fine and beautiful service concept, so we need to work hard on the details of the service work.
In order to better develop strengths and avoid weaknesses in the new year, overcome the shortcomings in previous work and establish a good service reputation, 20XX Southern Club will devote itself to strengthening standardized management, coordination and communication, and implementation. Focusing on improving the efficiency of management services, creating a harmonious living environment and cooperating with marketing work.
Report on the Second Customer Service Foreman Competition
In the twilight rain curtain, the clouds change, Ryutsuki in Changgou is silent, and time flies. I have been in the customer service department of xx Garden for more than two years. 20 1 1 This year can be said to be a year in which the customer service department of xx Property has continuously developed and strived for quality service. While we are constantly improving and perfecting our work, we are also welcoming new forces to join our team. It is our unremitting pursuit to build a solid and brave team spirit. In this process, the work of the customer service department has been concerned and strongly supported by the company leaders, and various work systems have been continuously improved and implemented. The concept of "customer first, honesty and trustworthiness, hard work" has been deeply rooted in the hearts of managers and integrated into the daily work and life of every customer service staff. The new year is coming. Looking back on the work of the past year, there are gains and losses. The personal debriefing report for the past year is as follows: 1. Deepen the implementation of the company's rules and regulations and the post responsibility system for customer service assistants.
20 19 On the basis of preliminary improvement of various rules and regulations, 20 10 followed the guiding spirit of "laying the foundation in one year, upgrading in two years, and creating excellence in three years" put forward by the leaders, constantly studied and mastered the relevant laws and regulations on property management and service charging standards, and became familiar with the basic situation of owners, facilities and equipment in the community, 201kloc-0.
Second, deeply understand and master the basic situation of the overall project of the park, integrate theory with practice, and actively participate in learning and training.
Since the handover began in July 2009, the first phase of the whole park has completed 23 buildings, including 1 158 households and 60 units. The second phase of the project has been completed, with _ _ buildings, * * houses and * * units. On the whole, the building has been taken over and occupied by _ _ households, of which * * * _ _ households have the occupancy conditions, and _ _ households have not gone through the check-in procedures. There are * * * households with idle houses, including _ _ households with vacant houses, model rooms 10 households, 5 households with project payment, and 2 households borrowed from the office of the construction unit. Those who checked in conditionally did not check in.
Consciously accept the training and assessment of the quality department, master the basic operation process of the customer service department, cultivate a high sense of responsibility and professionalism in the study and work, strive to do the work carefully, actively contact the construction unit to maintain the owner's home, and pay a return visit to the owner in time.
Third, carry out the duties of customer service assistant and complete other tasks assigned by customer service leaders in time.
1. Check and record vacant houses once a month, and find hidden dangers in equipment, facilities, treatment, etc. 154, correct violations and regulations in decoration management, and issue 58 rectification notices in the daily inspection responsibility area, including decoration garbage piling, sanitation in the responsibility area, occupation of public areas by the owner, unauthorized modification of equipment and facilities by the owner, sundries piling of air-conditioned seats, hanging advertising banners, etc.
2. Responsible for following up the maintenance of waterproof in the park, checking and recording the water leakage on site, and notifying the construction unit to repair and deal with all kinds of water seepage and water leakage, with a total of 83 households. The maintenance caused losses, requiring customers to recover compensation, which has been reported to the department manager step by step for proper handling.
3. Contact the construction unit at any time to repair the civil plumbing in the responsible area, and the treatment rate is above 98%. The rest are hidden dangers left by the owner in the decoration process, and the owner has done a good job of communication, explanation and treatment.
4. Responsible for handling and following up the maintenance results of guardrail and guardrail glass in the park. We contacted the construction party many times, but failed to maintain it. Up to now, there are still _ _ related problems that have not been properly handled.
5. In order to improve innovative and high-quality services and bring more comfortable and warm living environment to the owners, the collection of property service fees in Area B has been actively carried out. Since 20 1 12 (the default deduction of property fees due to late delivery is not included in the settlement period), B5 has expired, and now _ _ households have been collected, and B2 has expired. Among them, the unpaid owners need to continue to make dunning and explain the vacant houses that have not been renovated in other places, and some owners have objections to the problems left over from the maintenance of the previous projects. At this stage, the focus of work needs to be more focused on the follow-up maintenance and the handling of problems left over from construction, so as to satisfy the owners and ensure the smooth collection of property service fees.
Fourth, bring forth the old and bring forth the new, and constantly improve their own literacy and service quality.
Owner's satisfaction is the ultimate goal of property services, honing and shaping self-character at work and improving their psychological quality. As for me who is inexperienced in social work, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help, care and tolerance of my leaders and colleagues, especially under the careful guidance of Manager Ding, I dare to challenge and my personality has further settled down.
I realized the importance of details in my work and life. Details are often ignored because they are "small", which often makes people feel cumbersome and too busy. Therefore, we should always keep in mind the leadership's emphasis on "fine service, generating returns and benefits from details."
2020 is a year of continuous exploration and self-pursuit. In the new year of 20 12, I will try my best to correct the shortcomings in my work in the past year and constantly improve and strengthen in the following aspects:
1. Continue to learn the basic provisions of property management and master relevant laws and regulations.
2. Strengthen basic work skills such as copywriting and tabular data, and be familiar with relevant property management case analysis.
3. Further improve their own character, improve work patience, pay more attention to details, strengthen work responsibility, and cultivate work enthusiasm.
4. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities and keep up with the company's progress.
Don't think about whether you can succeed, since you have chosen the far convenience, you only care about the bitter. No matter whether there will be cold wind and rain behind us, since the goal is the horizon, what is left to the world can only be the back. Set out, you will reach your ideal and destination, work hard, you will achieve brilliant success, and you will reap your seeds. Pursue, and you will taste an upright life. Cheer yourself up and make more brilliant achievements in the new year under the leadership of the company's leaders.
Presenter:
The third customer service foreman competition report
Hello, leaders and colleagues! My name is xxX, and I joined xX Property Company in 20xx1October 25th, 165438, and worked as an order maintainer in Hua Ting District of xx Mountain and Water. After the competition, I became a customer service receptionist. On July 27th, 20xx, under the leadership's training, I once again successfully took the post of customer service supervisor through competition. Now that the three-month probation period has expired, I hereby apply for confirmation.
Looking back at every process of working in the company, there are bitter and sweet. Every step of my progress has been warmly helped by company leaders and colleagues, and has also been understood and supported by most owners. If my work in recent months has some merits, it is not because of my personal ability, but because we have a United team and a group of enthusiastic and dedicated colleagues. Now I summarize my work since I became the customer service supervisor, and calmly review my work gains and losses during this period, so as to sum up my experience and learn lessons.
When I first entered the company, as a grass-roots manager, I deeply realized the important responsibility of the customer service supervisor. In order to live up to the expectations of the leaders, I consciously learn the knowledge of property management, keep in line with the company ideologically, achieve "ideological understanding in place, work in place", and adapt to the work of this position in a short time. During my three months as the customer service supervisor, I mainly assisted the community manager to do all the work of the department, improved the overall service consciousness of the customer service staff, and helped the community manager to handle the complaints of the owners, which improved the effectiveness of the work to a certain extent, including: changing the working style of the receptionist and requiring the owners to stand all the time when receiving; Assist the community manager to make the charging plan and implement it; Collect, sort out and file all kinds of data; Put forward reasonable suggestions on the management of regional managers; Accepting complaints from owners and handling nearly 100 complaints independently; Coordinate with various departments, etc. In all kinds of work, I am responsible for the confiscation of owners, and I am also good at it.
1. charging work: assist the community manager to formulate and implement a detailed charging plan, and make a telephone call back to summarize various problems before the centralized charging period (for example, hello, this is xx Shanshui Hua Ting Property Management Department, what do you think of our services) and make reasonable explanations and treatments. For the problems left over from the construction, timely report and communicate with the staff of the after-sales maintenance department of the real estate, urge them to deal with them in time, and pave the way for the collection of our property fees. Next, lead the customer service staff to collect fees in person. Xx Shanshui Hua Ting has completed the annual charging task in June 165438+ 10, exceeding120,000 yuan. Of course, this is not my personal achievement, but is inseparable from the efforts of all my colleagues in Hua Ting Property Management Department and the careful guidance of company leaders.
2. Daily reception: In receiving the owners, I deeply realize that the reception at the front desk is the service window of the property management department, so a good service image is very important. In order to improve the image of the front desk, I asked the front desk customer service staff to take the whole standing service when receiving the owner, giving the owner a brand-new feeling. In addition, in daily work, work strictly according to the requirements of the company, receive visitors politely, answer and transfer calls kindly, patiently listen to the problems reflected by the owner and the difficulties to be solved, carefully answer and record in detail, and arrange personnel to pay a return visit at the first time. We give satisfactory answers to all inquiries of the owner; For the problem of the owner's repair application, through our timely contact, we will dispatch workers according to the different levels of the repair application content, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, we will make a door-to-door visit or telephone visit in time. Let the owners truly feel the importance of our property services. Through the joint efforts of me and all the staff, all the work of customer service has been greatly improved. The staff's morale is high and they are proactive, and the annual work target has been successfully completed.
The next work plan:
First, for their own management to drive the enthusiasm of employees: strict self-discipline and lasting professional passion, xx gave me a passion, and I can turn this passion into benefits brought by enterprises. Short-lived passion is worthless, and passion is not allowed to be hurt, so is treating employees. Imagine that your employees have to train for three or four hours or have a meeting for several hours after work, and you will consume this passion. Learning is everywhere. Learning is not sitting down, but listening, watching and learning from communication with the host.
2. Smooth handover: Before handover, conduct necessary heart-to-heart talks on the personality characteristics of each customer service staff. Ensure that all customer service personnel can meet the owner in high spirits on the delivery day and communicate with the owner sincerely. For those who deliberately make trouble, I will draw them out and explain them clearly so as not to affect the mood of other delivery personnel. Keep calm when delivering, stabilize the owner's mood, patiently solve the difficulties for them, put an end to the phenomenon of owners getting together, and ensure the orderly delivery.
Third, the communication and understanding of the new owners in the second phase: during the handover, summarize the problems of the owners in the second phase and the advantages and disadvantages of the handover work, so as to train new people purposefully in the future and provide better convenience for the owners to move in.
4. Management of renovation and formalities for new owners next year: According to the new renovation management agreement formulated by the residential project system, we stipulate that some renovation instructions will be issued and explained to the owners during the renovation period. In addition, the decoration inspector makes a patrol and reminds all the decoration households every day, cleans in the corridor, maintains order during the patrol, and gives feedback to the customer service staff in time when the decoration problems are found. Then the customer service will contact the owners to stop them from damaging the building structure more quickly. Ensure that the owner carries out the decoration work according to the regulations to avoid inconvenience to other owners and property management.
After several months of probation, through continuous learning and accumulation, my thinking and working ability have made some progress. At the same time, I also know my own shortcomings: my writing ability is relatively lacking, and my ability to resist pressure needs to be strengthened. However, I believe that through my efforts and the help of leading colleagues, these shortcomings will become a thing of the past. I will do my job well with a positive working attitude and unknown professionalism, set an example, fulfill the service purpose of xx Property, bring "home feeling" to the owners, and do my best for the further development of the company!
The above is my summary of my recent work. I hope the leaders will give me guidance on my shortcomings, so that I can make continuous progress and make my own contribution to the company.
Article 4 Work Report of Customer Service Foreman Competition
After resigning from my old unit, I am ready to start a new attempt. I want to do a lot of work, but I believe I can do better. After many interviews, I finally made a breakthrough in the interview. One company saw my talent in time and gave me a chance. I think I will try my best to realize my own value and realize my ideals and ambitions that I have never had before. Minister Xu of menstrual management department and general manager Lou went to work for three days after the interview respectively. During the three-day probation period, my job is to manage all employees of the customer service department as the customer service department supervisor, handle the daily affairs of the customer service department, and assist the floor supervisor and the manager on duty to maintain the normal operation of the shopping mall. After several days of work and observation, I have a certain understanding of the daily work of the customer service department, and I have also learned a lot of practical experience that I have never been exposed to before. According to my study and work experience, I will now report the actual operation of the customer service department of our shopping mall as follows:
First, the main work of the customer service department at present
1, vip membership card processing, registration, distribution, input system archive.
2. Receive customer complaints (front desk complaints and telephone complaints).
3. Input and play information on the display screen of the mall gate.
4. Daily mail sending and receiving.
5. Other transactions in the store.
6. Daily work in the studio.
Second, the existing working conditions of the customer service department
After the preliminary recruitment, the staffing of the customer service department I took over was normal, with 4 people in the front desk service department, 2 people in the studio and 6 people in * * *, all of which implemented the normal morning and evening shift system in the mall.
At present, the advantages and characteristics of the operation of the customer service department are as follows:
1, the handover of new and old employees is normal, and there is no situation that employees unfamiliar with business work independently and are skilled in business.
2. The staff of the customer service department has a smooth connection with all floors and departments, and their work has a tacit understanding.
3. Floor management is in place, effectively assisting the front desk management of customer service department.
4. The front desk work of the customer service department is meticulous and accurate, including daily mail sending and receiving, employee placing orders, and mall fault maintenance and handling.
5. The work in the studio is progressing smoothly.
Third, the problems and deficiencies found in the main work of the customer service department at present
1, the front desk simplifies the process of receiving customer complaints.
The existing complaint process: complaint at the front desk → telephone complaint to the floor supervisor → directly transfer the complaint to the floor supervisor and all counters to handle it by themselves. This treatment method is easy to cause the workload of the floor supervisor to be too heavy and lead to management confusion. On the one hand, the customer service supervisor is idle, and on the other hand, the floor supervisor is at a loss. As far as the current shopping mall passenger flow is concerned, this handling method can really save a lot of manpower and material resources, and can also improve the complaint handling time. However, with the improvement of the sales performance of shopping malls, the passenger flow will increase, which will inevitably lead to management confusion, which will lead to the contradiction of unclear division of powers and responsibilities between departments. In particular, my shopping mall is about to open new clothes, and similar situations are likely to occur.
2. Missing work record
There is no work record at the front desk, and there is no evidence to check the work done by the front desk staff. There is only a handwritten vip customer register at the front desk to input member information into the computer system and an email register, but there are no customer complaint records, telephone reception records, lost and missing persons and other work records. The studio only has daily broadcast records, but there are no daily temporary broadcast records (advertisements, promotional information, missing persons, moving cars, lost things, etc.). ). This way of working leads to employees' low work enthusiasm, and the work they should do is often delayed and shirked. If there is no evidence to check the work mistakes, employees will pass the buck and cannot be held accountable. In addition, the lack of work records makes it difficult for the customer service supervisor to manage the employee's job responsibilities normally and improve the management quality, which is also a reason why the customer service supervisor in our shopping mall is seriously drained and the work cannot be carried out for a long time.
3. The customer service staff has poor attendance discipline.
The attendance rate of customer service staff is poor, and two people have left their posts for more than half an hour three times in two days. They all used physical discomfort as an excuse, but they didn't call in sick. If there is no supervisor's inspection, they will not report it truthfully. There is no shift schedule in the whole department, and employees change shifts at will without reporting to the supervisor for approval, shielding each other.
4. The office cost is too high, and the consumption of office supplies exceeds the department's pre-loss. If the studio applies for pens and paper many times, the consumption of front desk tape is large.
5. Transfer of related functions of customer service department
The functions of customer complaint handling authority, commodity exchange, invoice issuance and group purchase in the customer service department are delegated by other departments, which leads to the idleness, idleness and lazy thinking of the customer service staff.
6. There is no subsequent customer loyalty training.
The customer service department has no follow-up service for vip members, and the front desk service personnel are not clear about the rights of members. After simply establishing customer files, there is no follow-up service, customer maintenance and return visit.
Fourth, put forward some suggestions for the problems found.
1. Require the head of customer service department to strengthen attendance management, ensure employees' attendance, strictly manage during work, strictly investigate employees' on-the-job discipline, make a standardized shift registration form every week, and rectify the department's work discipline.
2. Conduct independent business training for employees in small departments, such as complaint reception process, return and exchange process, change the original simple process and standardize the work process. The purpose is to increase passenger flow in the future and avoid confusion and unclear rights and responsibilities.
3. Work record books, complaint records, telephone complaint records, e-mail receiving and sending records, temporary broadcast manuscript records and other service records at the front desk should be made to facilitate the leadership inspection work and the management of the employee supervisor.
4. Establish a customer follow-up service system, cultivate and maintain the fixed consumer groups in the shopping mall, and establish customers' loyalty to the shopping mall, especially provide follow-up services for vip members, such as regular customer calls, notices of large-scale promotional activities, warm reminders of point redemption, etc., in order to cooperate with the work of the marketing department and the planning department.
5. Strictly control office costs. For example, office supplies with high consumption can be replaced by old ones. After filling out the application, use the used office supplies to get a new one. For example, you need to register an outside call.
6. Customer service-related businesses can be appropriately shared, such as billing, returning goods and other rights and responsibilities, provided that the customer service supervisor has good execution, otherwise it is easy to cause confusion due to poor management.
Because of my limited post-trial time, I am not very familiar with the operation of the whole shopping mall and my observation is not thorough enough. The problems I see are superficial and rough, and some measures are not considered comprehensively, which may not really reflect the whole picture of the customer service department. I hope that the leaders will criticize and correct me and give guidance. In addition, as far as the current passenger flow and management system of shopping malls are concerned, the areas that need to be improved are not very prominent. Considering that the reloading and opening of our shopping mall will expand its operation, the existing management can't cope with the scale of the shopping mall in the future, so it is imperative to strengthen management during the transformation period.
I don't know if I can stay here as a customer service supervisor after the probation period. However, during the three-day probation period, I did very well. Although I don't know much about the customer service department, I still know it. I hope the company can see my potential and let me continue my present job. I believe I have the ability to be an excellent customer service supervisor. I will work hard and make my contribution to the development of the company!
Article 5 Work Report of Customer Service Foreman Competition
In x years, I came to the customer service department of x shopping mall full of blood, and I have been working in a new position in the new environment for one year. In October of X year, he was promoted to the position of customer service minister due to the kindness of the leader. Today, I mainly summarize the work of X years and look forward to the work of customer service department in X years. I. Post-cognition
I know that when I come to a new environment and embark on a new post, I should start from scratch, be familiar with my job responsibilities and understand the corporate culture of my company. With the concern of the supervisor, the help of colleagues and the cultivation of the company, I learned that as a grass-roots employee, while safeguarding the interests of customers, I should also establish a positive image of the company.
Second, the work situation
With the care of my colleagues and the support of my supervisor, I quickly integrated into this new environment and entered a new role as a receptionist and broadcasting customer service staff. After more than four months, the department arranged to transfer from the main service desk to the VIP room. The main work of VIP room and studio:
1, vip membership card processing, registration, distribution, input system archive.
2. Receive customer complaints (front desk complaints and telephone complaints).
3. Redeem membership points.
4. Free of charge.
5. Cooperate with the planning department to complete each gift-giving activity.
6. Daily work in the studio.
Third, job responsibilities
1, pay attention to departmental etiquette and provide a good external image of the company.
2. Maintain good service order and provide quality customer service.
3. Do a good job in customer complaints and reception.
4. Cooperate with the company to complete every activity and task.
Four. Problems and deficiencies
1, the morning and evening shift handover will still be found not in place.
2. The brand registration of the floor phone book is not perfect.
3. Customer service personnel have a weak understanding of shopping malls, such as relying on the floor supervisor when receiving simple customer complaints.
4. The knowledge books in the reception desk and VIP room are not well understood by insiders.
5, employees are highly dependent, and small problems must be handled by the supervisor. Such as computer failure.
6. Individual employees have poor self-discipline ability.
Verb (abbreviation of verb) personal suggestion
1. Strictly manage the on-the-job discipline of employees and rectify the work discipline of departments.
2. Strengthen communication and cooperation between departments to ensure that brand phones can be replaced in time when counters enter and leave.
3. Conduct independent business training for employees in small departments, such as complaint reception process, return and exchange process and so on.
Future prospect of intransitive verbs
1, I will take the time to study all the work affairs as a supervisor, put myself on a higher level to demand myself, and strive to train myself in the direction of all-round talents, so that I can learn to handle affairs independently as soon as possible and become an all-round person.
2, strengthen their business knowledge, improve work ability, so that the training of employees can be more perfect in the future, help employees become excellent customer service personnel, but also let themselves become high-quality personnel.
3. Strengthen communication and cooperation with various departments. The cooperation between departments is very important, and I hope that not only the employees of the departments should strengthen their awareness in this respect.
4. Smile service. As long as it is a service industry, a smile is the most important thing, especially in our customer service department. I hope that I can set an example in the future, drive my colleagues around me, take the initiative to do a good job in smiling service, and let smiling service be deeply rooted in people's hearts.
The above is my report on work since I took office. Please criticize and correct my mistakes.