Rong Kang massage chair 24-hour customer service hotline: 400-017-110.
24-hour manual customer service, offline professional national outlets, after-sales service teams in various regions and other exclusive services, the whole maintenance process is standardized and orderly, and the later synchronous tracking inquiry is open and transparent. All after-sales teams are professionally trained and certified, and the home appliances used are directly supplied by the original factory.
(During the three-guarantee period, the manufacturer will provide totally free maintenance service for the massage chairs in Rong Kang.
Rong Kang massage chair after-sales service commitment
(1) Service Commitment
1. Resolutely implement the Electricity Quality Law of People's Republic of China (PRC), the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, and the Provisions on the Responsibility for Repairing, Replacing and Returning Some Commodities (the new "Three Guarantees" Regulations) to provide consumers with fast services.
2. Set up a service consultation and complaint hotline (working hours: 8:30- 17:30 from Monday to Friday).
3. After the consumer reports for installation and maintenance, make an appointment with the consumer to determine the on-site service time. In principle, after making an appointment, on-site service will be provided within 24 hours in urban areas and within 48 hours in suburban areas (unless the consumer requests another appointment);
According to the relevant requirements of "People's Republic of China (PRC) Consumer Protection Law", "People's Republic of China (PRC) Electric Power Quality Law" and "Provisions on Responsibility for Repair, Replacement and Return of Some Commodities", consumers can enjoy the three-guarantee service according to the following provisions after purchasing household appliances in casarte.
Massage chairs in Rong Kang are free. However, in the following cases, maintenance fees need to be paid:
1, without warranty certificate and valid or valid purchase certificate;
2. The valid certificate is inconsistent with the warranty certificate or has been altered;
3. Damage to consumers due to improper use, maintenance and storage;
4. Damage caused by irresistible natural disasters or harsh use environment;
5. Commodities and washing machines with shelf life;
Damage caused by installation and maintenance of massage chairs in Rong Kang special service outlets (including installation or disassembly and maintenance by consumers themselves).
Reminders that are not within the scope of free service.
(1) unable to produce the three-guarantee certificate;
② The model of the Three Guarantees Certificate (including) is inconsistent with or altered from the model of the washing machine for maintenance;
(three) due to improper use, maintenance and storage, so that consumers suffer losses;
(4) Without the permission of our company, repair or bear the losses caused by the disassembly of the three-package repairer;
⑤ After the expiration of the three guarantees, it can still be used after repair;
⑥ Damage caused by force majeure;
⑦ Rong Kang massage chair service provider dismantled it and caused damage; In line with the above situation, if the user agrees to pay the fees, the outlets can provide paid services for the users, and the fees shall be implemented according to the guiding price standard stipulated by Rong Kang Massage Chair Company.
What matters should be paid attention to in home appliance maintenance?
1, the warranty phone number should be verified. Criminals use special maintenance telephones or after-sales service telephones abandoned by brand enterprises to attract business. Consumers who don't know the truth continue to dial the number on the warranty card after the three-guarantee period, and it is easy to encounter "Gui Li".
2. Be wary of black advertisements. The basic feature of using black advertisements in the form of email distribution and roadside posting is to highlight the telephone contact information and the authorization of well-known brand home appliance manufacturers. These black advertisements usually don't have accurate company name, address and other information, so it is easy for consumers with weak consciousness to fall into the trap of low price and accidentally make fakes come true.
3. Maintenance coupons. After home appliances are repaired, you must keep the maintenance certificate, with the maintenance telephone number and maintenance record on it, and ask for maintenance consumption at the same time, so as to protect rights afterwards.
4, major maintenance consumption needs to be cautious. "Gui Li" home appliance maintenance usually has no uniform charging standard, which is abnormally high, and the phenomenon of cheating customers is prominent. In the process of maintenance, they unilaterally pursue illegal profits. Usually, they will charge high fees under the pretext that the main components such as circuit boards, home appliance motherboards and home appliance compressors are out of order, especially when people place orders, so as to increase the maintenance services and spare parts prices for the elderly and women.
A few days ago, the Municipal Bureau of Commerce formulated and the Municipal Center for Disease Control and Prevention issued the "Guidelines for the Prevention and Control of COVID-19 Epidemic in Home Appliance Maintenance Service Industry". According to the guidelines, employees in the home appliance repair service industry and its stores must have normal body temperature and "no abnormality" in the status of Beijing Health Treasure, and hold a 48-hour negative nucleic acid certificate before taking up their posts. During the on-the-job period, you should wear masks regularly, and the service personnel who are in direct contact with customers should wear N95 or KN95 masks, and their hands should be fully disinfected before and after service.
The guidelines are clear, and a special person should be appointed at the entrance of the store to ensure that every customer who enters the store should take his temperature, scan the code, wear a mask and check the negative nucleic acid certificate within 72 hours. For customers who do not use or operate smart phones, alternative measures can be taken, such as registering with valid identity documents, checking health codes on behalf of others, and showing negative nucleic acid certificates that meet the requirements. Enterprises should avoid arranging the same maintenance personnel to visit many times and advocate the development of non-contact remote online service. Household appliance maintenance service personnel should communicate with users before entering the home, understand the health status of users' families and the relevant requirements of the community or property for on-site maintenance of service personnel, and strictly abide by the epidemic prevention and control regulations and measures of the community or property.
Service personnel should wear tools, gloves and N95 or KN95 masks when entering the house; In the process of maintenance service, windows should be opened for ventilation when conditions permit; Keep a social distance when communicating with users; Tools and replacement parts should be placed on the pad cloth. After the maintenance service, the household appliances should be sprayed and disinfected, and the operation garbage should be taken away and the accessories should be replaced to keep the job site clean and tidy.
In order to effectively prevent the spread risk of COVID-19 epidemic, scientifically, accurately and strictly do a good job in the epidemic prevention and control of home appliance repair service industry, ensure the health and safety of consumers and employees, and meet the needs of the public, recently, the Beijing Municipal Bureau of Commerce formulated and the Beijing Center for Disease Control and Prevention issued a new edition of "Guidelines for the Prevention and Control of COVID-19 Epidemic in Home Appliance Repair Service Industry".
Employees of home appliance repair service enterprises and their stores must have normal body temperature and "no abnormality" in the status of Beijing Health Treasure, and they can only take up their posts if they hold a 48-hour negative nucleic acid certificate. During the on-the-job period, you should wear masks regularly, and the service personnel who are in direct contact with customers should wear N95 or KN95 masks, and their hands should be fully disinfected before and after service. At the entrance of the store, a special person should be appointed to take charge of the inspection, so as to ensure that every customer who enters the store should take a temperature test, scan the code, wear a mask regularly, and check the negative nucleic acid certificate within 72 hours. Enterprises should avoid arranging the same maintenance personnel to visit many times and advocate the development of non-contact remote online service.
Full text of guidelines
In order to effectively prevent the risk of epidemic spread in COVID-19, scientifically, accurately and strictly do a good job in epidemic prevention and control in the home appliance maintenance service industry, ensure the health and safety of consumers and employees, and meet the needs of citizens' lives, these guidelines are formulated. These Guidelines are applicable to enterprises and their stores in the home appliance maintenance service industry in this Municipality, and other maintenance services can be implemented with reference.
1. Formulate and improve the epidemic prevention and control plan. Household appliance repair enterprises shall, in accordance with the relevant guidelines issued by the epidemic prevention and control institutions of this Municipality and the departments of commerce and disease control, improve the prevention and control plans and emergency plans of their own units and employees, and strengthen training and drills. Shops should set up epidemic prevention supervisors, publicize the requirements of epidemic prevention guidelines, conduct internal training, supervise and inspect the implementation of employees, supervise and inspect the problems raised by relevant departments, and remind customers to abide by epidemic prevention regulations.
2. Establish employee health monitoring and reporting system. Do a good job in the management of employee health files and accurately grasp the health status of employees. If there are symptoms such as fever, dry cough, fatigue, decreased sense of smell, decreased taste, nasal congestion, runny nose, sore throat, conjunctivitis, myalgia, diarrhea, etc., you should take the initiative to report to the unit, seek medical advice in time, and you are not allowed to work in spite of illness. Timely check the employees and residents who come from the area where the local confirmed cases are located, or who overlap with the reported cases in China and this city in time and space. Once found, control measures should be implemented quickly and decisively according to relevant requirements.