2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Enhance the cohesion of beauty salons and make them a United group.
3, through various channels to understand peer information, to understand the customer's shopping psychology, to know ourselves and ourselves, know fairly well, and have a clear aim, so that our work is more targeted, thus avoiding unnecessary losses.
4. Set an example and be a handsome employee. Constantly instill beauty salon culture into employees, educate employees to have a sense of the overall situation and do things from the overall interests of beauty salons.
5. Attract customers with thoughtful and meticulous service. Give full play to the initiative and creativity of all employees, and let employees change from passive "let me do" to positive "I want to do". In order to create a good shopping environment for customers and create more sales performance for beauty salons, lead employees to do the following work well. First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.
6. Deal with the cooperation between departments, between superiors and subordinates, complain less, be more enthusiastic, treat the problems in work objectively and solve them with a positive attitude.
extreme
(1) Set aside a little time for inspection every day.
Check all the work parts within your jurisdiction every day. But don't check the same content at the same time every day, change the time and content of the inspection. Sometimes in the morning, sometimes in the afternoon, and in the evening if there are two shifts. Don't let anyone out of supervision.
(2) Before you check the work, think carefully about a key point you want to check.
Before checking the work, you should ponder over the key points of your own inspection repeatedly, so that you will not be busy in vain, and employees may not be able to cope with the past. You always have to act like an expert. In fact, you are no longer an expert in this field. You should check at least 3 items at a time, but not more than 8 items. Change it every day, so it won't be long before you can check all the in-store workflow, service process, customer satisfaction and work tasks.
(3) check selectively
When checking the work, don't check it in general. If you check a few items selectively, you don't have to look at other aspects. Don't try to see everything in one day, in fact, you can't do it either. Stick to this inspection system, don't let anything distract you, and don't let anything interrupt your routine. In this way, the whole work in the store under your jurisdiction will be carried out smoothly and orderly.
When checking, you should check according to the key points you choose, not according to the key points provided by employees. If you don't have your own priorities, you may be led by employees. You should never forget who is the inspector and who is the inspected.
(4) Never cross the chain of power.
This is absolutely necessary, without exception. No other type of inspection is satisfactory. Don't ask your employees' managers how they are doing. You know what they will say. You must go to the workplace to know the truth in person. Only in this way can you see what you want to know. Out of courtesy, the manager of that department will definitely follow you, but you shouldn't ask him any questions. You should ask some questions to the employees under his jurisdiction. This is the way you can get a direct answer.
(5) Ask more questions.
Remember, you check your daily work to learn more about the situation, not to let others know about you. So you should ask more questions, listen carefully and let your employees tell you how they improve their work. If you let them talk, they will tell you. After all, most people still want to do their work better.
(6) Re-check the mistakes you found.
If you can't take the necessary actions to correct the mistakes you find, then such an inspection is of little value. Now that the mistake has been found, it is necessary to check it again. To this end, we should establish a system to supervise the correction orders you issued so that they can be implemented.
Remember, if an order lacks supervision and inspection, it is no different from not having this order!
When giving orders to employees, the store manager must know fairly well, don't give orders indiscriminately, give orders with arrogance, and think of employees when giving orders. After the order is issued, I will even know the implementation of the order from time to time. Therefore, it is of great benefit to avoid allowing your employees to place orders at a discount, at least: unify their concepts, concentrate on their work in an orderly manner, make clear the direction, and gradually improve. Without orders, employees will be in a mess, and beauty salons and hair salons will lose their measures and direction. Therefore, order is a normative measure to make beauty salons and hair salons consistent and work together, which should be taken seriously and cannot be ignored or regarded as normal; Otherwise, you are shaming the order and losing the manager easily. The command is for management. Please become a manager!
Tisso
1. Communication: We often communicate with local governments and relevant departments around the store and related to the store operation, such as "urban management, police station, property department where the store is located", so as to create favorable conditions for the store to engage in various promotional activities outside the store in the future.
2, pragmatic: that is, look down, start from small things, and lay a good foundation for future work.
3, to communicate: often communicate with the managers, employees and promotions of various departments to understand what they don't know inside and outside the store and are closely related to the normal sales in the store, and really learn from each other.
4, to understand: that is, anything that has not been experienced, we must understand the process and result of this matter. Only when we really understand it can we do it more perfectly. Therefore, I must understand the process and result of any problem I encounter in my work, and analyze the advantages and disadvantages before implementing it.
5. Summing up: Summing up past experience, learning lessons from things that have not been done well, finding out the shortcomings of successful things in implementation, and applying these experiences to future work.
In addition to the above points, the following two points are also important.
First, store management.
Only by constantly grasping the daily trifles in the store can we lay a good foundation for store management, so store administration should be put in the first place.
1. Establish a step-by-step management system and refine the division of responsibilities from top to bottom. Make everything in the work managed and implemented, and put an end to dead ends.
2. Pay attention to the training of employees in the store, cultivate the collective sense of honor and ownership of employees and salespeople, be proud of the store, let each employee and salespeople give full play to their respective potentials, and make them have high-quality talents who are dedicated, enthusiastic, thoughtful in service, understand business and manage.
3. Establish a clear reward and punishment system to motivate and restrain the work of employees and salespeople, so that the whole store can become a United and cooperative group and be invincible in the competition.
4. Make use of all reasonable and available conditions to create and decorate a good storefront environment, establish a good business image, and make every effort to make customers enjoy shopping in a reasonable, relaxed, beautiful and clean environment.
5. With the aim of "serving you and me", while improving the service level of personnel and strengthening the education of service awareness, we should pay attention to the improvement of the comprehensive quality of employees and salespeople, such as speech, speech and behavior, so as to better consider customers wholeheartedly and reduce the number of people who invest.
6. Pay attention to security work, prevent fire and theft, nip hidden dangers in the bud and prevent unnecessary losses to the company.
7. Create a good external environment, coordinate cooperation with government departments, and reduce unnecessary troubles.
Second, management.
1. Strengthen the management of goods purchase, sale and storage, master the rules, improve the turnover rate of goods inventory, avoid the backlog of goods and inventory, and make the management of goods in warehouse more scientific and reasonable.
2. Make clear the sales target of the whole store, refine and quantify the sales task, implement it to all departments, brands and personnel, and analyze the relevant data.
3. Make a fuss about holidays, actively participate in various promotional activities and activities of the company in the store, and do a good job in publicity and layout.
4. Do a good job in the reception of bulk and group purchases, do a good job of one-person reception and comprehensive coordination, so that customers can feel convenient and fast service.
5. Know yourself, analyze and summarize the existing gaps through market research, and adjust in time to adapt to the development and changes of the market and improve the market share.
6. Reduce costs as much as possible, increase revenue and reduce expenditure, thus reducing expenses.