How to chat in sales? In sales, you must chat with customers before you can sell your products. If communication is not in place, how to get customers? So how should sales chat with customers? Let's take a look at the relevant content and learn.

How to chat in sales 1 chat rule 1: sales must be able to chat, but they can't chat, which is doomed to failure.

1, chat with customers and vote for their interests, starting with topics that customers are interested in.

2. When you don't know how to say it, say something nice; Never say anything you shouldn't say to your customers, even if it's cold.

3, chat with customers, not much to say, the key is to get to the point.

4, chat should be divided into occasions, objects, different occasions and customers, to adopt different chat methods.

Rule 2 of chatting: Have a good opening speech, and a good beginning is half the battle.

Try to catch the customer's heart with the first sentence and attract the customer's attention with an opening statement.

6, sales can not be too dull, talk about humor appropriately, as long as the customer laughs, everything will be easy, and it is not difficult to make money.

7. Talk about parents' shortcomings appropriately, and narrow the distance between them. After all, customers are ordinary people.

8. Talk more about feelings if you don't talk about business, and talk more about friendship if you don't talk about business.

9. When chatting, pay attention to the customer's posture and body language, and instantly read the customer's heart.

Rule 3 of Chatting: Clever use of language art to talk to customers' hearts.

10, praise more and win your customers with the art of praise.

1 1, do what you like and talk more about topics that customers are interested in.

12, ask customers more questions, and make customers' sense of honor double.

13, chat to maintain the customer's face, so that customers have face, customers will be willing to pay the bill, and you will make money more easily.

14. When chatting, we should skillfully use suggestion skills to stimulate customers' desire to buy.

Chatting Rule 4: Learn to listen. Chatting is a two-way street. You can talk and listen. The customer's words are more valuable than yours.

15, 20% of sales depend on talking, 80% on listening and chatting with customers, not a salesman's one-man show. Improving grades mainly depends on listening.

16, even if you are not interested in what customers say, listen to others patiently.

17. When chatting with customers, you should be able to hear the meaning behind the words and the subtext behind them.

18, listening doesn't mean not talking at all, you should learn to interrupt in time and properly.

19, observe words and deeds, and grasp the opportunity to make money while listening.

Rule 5 of chatting: Be good at asking questions. If the question is correct, the deal will not be a problem.

20. When chatting with customers, have the opportunity to ask questions, don't always "say".

2 1. Actively ask and listen to customers' "pain points" and real needs.

22. Questions that arouse curiosity can often achieve surprising results.

23. The questioning strategy should be gradual to induce customers to tell their potential needs.

Chat Rule 6: If you are talking about good professionals, be an expert first, and then be a seller.

24, proficient in industry and product knowledge, can chat, customers are more likely to trust you.

25. When talking about products, we should talk like experts and stimulate customers' desire to buy with authoritative psychology.

26. Although the data is boring, as a sales, it must be memorized. When necessary, boring data is the most convincing.

27. It will be more professional to expose the shortcomings skillfully and talk about the "small shortcomings" of some products moderately.

Chat Rule 7: Six Things You Can't Say in Sales Chat.

28. Deliberately deceiving customers and exaggerating products are the natural enemies of top sales.

29. Never talk to customers with orders and instructions, even if you have an overall advantage.

30. Avoid talking about customers' privacy. If sales are too "gossip", you will only miss the opportunity to make money and clinch a deal.

3 1, rude questions will definitely make customers feel disgusted.

32. What people are most afraid of is "losing face". Don't be direct in sales chat, and don't embarrass customers.

Don't belittle your competitors in front of customers, it will only backfire.

How to chat in sales 2 I suggest you pay attention to the following aspects:

1, open your personality. Doing sales requires a completely cheerful personality. When I say cheerful, I don't just mean talking, but also optimistic attitude, firm belief, and most importantly, super self-confidence, even narcissism doesn't matter, because selling is selling self-confidence!

Think about it, every phone call you make is a sales promotion and a negotiation, and negotiation is a contest of mutual thinking. If you don't have confidence, you will retreat and finally give up. Every time you call, you think it may be a refusal. If you are afraid of rejection and don't cheer up, you may give up in the end.

Get up every morning, take a deep breath in front of the mirror and praise the people in the mirror. You will feel really good, and most of your self-confidence is cultivated by yourself!

Talk with a smile, talk more, and don't be afraid to say the wrong thing. Courage and conversation in sales are not innate. Every salesman is trained through constant conversation. I'm not talking to friends, I'm talking to customers. You can learn a lot and sum up a lot of experience.

Even chatting with customers is to enhance their feelings. Remember, talk more!

And said with a smile, even if the customer can't see you, because he can feel sincerity.

3. Avoid rejection. Rejection is the most common situation in sales work. Imagine that if all customers accept your products, there is no need for the sales department to exist. It is precisely because customers also have a choice that they will refuse you.

Your job is how to make customers reject you, not reject you, and finally accept you and choose you. What you can do is how to avoid rejection as little as possible. bale

How to chat in sales 3 1 and prescribe the right medicine, you will never guess what your customers are thinking, so don't spend too much time guessing. Sometimes, if this customer's interest is similar to yours, you can chat with the customer, of course, enough is enough! Don't disturb your customers!

2. Don't promise anything to customers by the way, especially when chatting. Everyone is a nominal friend, especially when this customer is not sure to order from us. This is even more difficult to agree casually, but if you agree to the customer, you must do what you promised!

3. Some purposeful customers want you to give a direct quotation, so for such customers, you can only directly indicate your purpose when chatting with her, and you need to tell others honestly. In this case, leave your contact information. If she thinks it's appropriate, she will take the initiative to contact you, but we can't help chatting with her!

4. Be sure to keep a certain distance from customers, especially unfamiliar customers. You think you are familiar with our customers, but in fact, customers feel different about us, so this kind of chat should be enough, so don't cause customers' disgust!