The main work of a beauty therapist
1. Go to work half an hour in advance every day, and wipe all the sample counters to ensure dust-free and pollution-free, as clean as new.
2, work attitude should be patient and meticulous, not anxious, not tired, responsible for the life and beauty of the guests. Treat every customer as if they were their relatives and friends. Beauty therapists should always remember that "every customer lost will make the enterprise lose 100 potential customers."
3. Proficient in consulting skills, able to handle the influx of customers with ease, and achieve "one send one answer, two care for three", that is, while sending away the first batch of customers, answer the questions raised by the second batch of customers and take care of the third batch of customers who come to the counter for consultation.
4. Beauty consultants and beauty therapists must be able to accurately introduce the features and functions of products to users in standard Mandarin. In the consultation process, there should be no language or behavior that belittles the products of the same industry.
5. Assist the therapist to complete the treatment of the guests;
Job requirements of beauty therapists
I. Station
When consulting, always keep standing, full of energy and with a sincere smile. Put your hands together in front of you, hold your head high, and behave naturally. Every customer within 3 meters should take the initiative to nod. After consulting customers' intentions, invite them to sit down and introduce nursing courses or products to them.
Second, wear
Beauty therapists wear clothes as required during working hours. Wearing the badge is a window for customers to understand the enterprise, so the clothes must be neat, generous, clean and decent, and the badge should be worn correctly, and strange clothes are not allowed.
Third, say
1. Speak first, don't let the customer speak first. When greeting customers, say, "Hello! Welcome! "
2. When consulting, the attitude should be sincere and enthusiastic, the tone should be clear and gentle, the eyes should be warm and natural, the attention should be focused on the customer, and the customer's inquiry should be carefully understood. Focus on your eyes, don't leave each other's shoulders, don't leave each other's eyes and chest up and down, don't look around, and don't talk to relatives and friends at the scene.
3. Be familiar with polite expressions such as "hello", "please", "sorry" and "thank you".
4. Smile and nod to distant customers, say hello at close range, and show good self-cultivation.
5, common service civilization terms are:
6. Receiving customers: "Hello, welcome."
7. Receiving customers: "Sorry to have kept you waiting. What can I do for you? "
8. Correct the customer's polite expressions: "Sorry, this is a non-smoking area. Please put out your cigarette. Thank you for your cooperation. " "I'm sorry, there is a guest beauty salon. Please speak softly. Thank you for your cooperation! "
9. "Sorry, please put the bathrobe in the washing bucket after use. Thank you for your use. "
10, reminding customers of civilized terms: "The cashier is in ……, please pay there."
1 1. Say goodbye to customers: "Please go, welcome to come again next time."