According to Article 10 of the Measures for Punishment of Infringement on Consumers' Rights and Interests (Order No.73 of the State Administration for Industry and Commerce), when an operator provides goods or services in advance, it shall clearly agree with consumers on the quantity, quality, price or expenses, time limit and method of performance, safety precautions and risk warning, after-sales service, civil liability and other contents of the goods or services. If the goods or services are not provided in accordance with the agreement, the agreement shall be fulfilled or the advance payment shall be returned according to the requirements of the consumers, and the interest on the advance payment and the reasonable expenses that the consumers must pay shall be borne. If there is no agreement on the refund, the refund amount shall be converted according to the calculation method beneficial to consumers.

It is suggested that the store be required to return the card in time. If the merchant does not agree to return the card, he can complain to the local market supervision and management department.