Process: 5s standard reception (stop hand movements, stand up to greet, stare at guests, smile, talk and greet).

Speech: Hello, Sister! Please come in. It's more comfortable to sit and change slippers.

Second, lead the seat to pour water

Process: standard leadership gesture, pull a chair, please sit down, and hand over a glass of water.

Speech: Please sit down and I'll pour you a glass of water.

Third, introduce yourself, introduce the health center and visit various rooms.

Process: Guided by standards, walk in front of the customers on the left (adjustable according to the location), pay attention to the guests while introducing and keep in touch with them.

Speech: Sister, is this your first visit to our health center? I'm Sister Yue. What's your name?

Our health care center specializes in sub-health care and chronic disease care. May I show you around our house in Yi Chan first? We have two meridian conditioning rooms for body conditioning. This is a standard steaming room, in which we have prepared tea and books. You can close your eyes or read a book when steaming. There is hot water in the bathroom for 24 hours, which is more convenient for our members to take a bath. The hall is mainly where we consult and have a rest for tea.

Fourth, diagnosis

1, dialectical

1) Look: Face, look.

2) Smell: Smell

3) q:

What problems do you want to solve at present?

What are the symptoms?

Have you seen a doctor?

Have you received treatment? What conclusion does the doctor give if the treatment is not good?

Have you ever been treated in a health center? How is it conditioned? What's the effect?

2, be sure to know the cause, so as to give a conditioning plan, most of the body temperature? Health self-test 100 question to find the customer's demand point.

Process (taking shoulder and neck pain as an example): ask, ask for permission, and then determine the pain site by hand.

Words:

Sister, do you want to experience physical conditioning today, or do you need our help to recuperate?

Oh, my right shoulder and neck hurt. May I have a look? Is this the right place? How long has it been? Have you seen a doctor? What did the doctor say? What treatment did the doctor give you, and what was the effect?

Oh, every treatment will be better, but it always recurs. Have you ever recuperated in a health center? How is it conditioned? What's the effect?

Oh, blind massage, well, whether it's rehabilitation physiotherapy or blind massage in the hospital, it will have a certain effect. But if you want to really solve your problem, you have to fully understand your physical condition, which is more conducive to us to formulate a suitable conditioning plan for you.

In this way, please take a few minutes to fill in the health self-test questions, which will help us better understand your health.

Verb (abbreviation of verb) conclusion

Put forward customers' questions and explain the causes of illness: blockage of meridians, heavy cold and dampness, and poor qi and blood.

Process: Pick up the health self-test form, repeat the key answers that affect health, and confirm with the guests.

Speech: Sister, do you often play computer and mobile phone? Do you seldom exercise? You see, these things are not normal. Why doesn't your shoulder and neck hurt? Obviously, it is severe cold and dampness, and the meridians are blocked. Do you feel dizzy and numb in your arms?

Sixth, expand demand.

If we don't pay attention to all kinds of chronic diseases, the condition will gradually deteriorate and even lead to cancer.

Process: according to the health 100 questionnaire filled by customers, find and dig the pain points, cool points and itching points of customers, and strengthen the demand.

Speech: Sister, your shoulder and neck pain can still be tolerated, but if you don't pay attention to it and adjust it in time, it will be difficult to raise your hand if it is serious. There is an aunt Wang in the community, just dragging it! As a result, I can't dress myself, and sometimes I feel dizzy, which is caused by the obstruction of qi and blood in meridians. After we conditioned her, the pain was obviously relieved, and she didn't need help getting dressed. She has the best health!

Seven, card items

Dredge meridians, dispel sweat and dampness.

Process:

Words:

Eight, highlight the uniqueness of our store.

Not only which part is not easy to regulate, but also emphasizes the harmony of the five internal organs. By dredging channels and collaterals, eliminating toxins, improving qi and blood, strengthening yang, changing body fluid environment, repairing cells, and formulating different conditioning schemes.

Nine. Share cases

Ten, promote singles

As long as you cooperate with us and adjust two or three courses of treatment in our way, we are confident that we can give you the result.