The core of the overall improvement of network construction is to build an agile supply chain; An important part of building an agile supply chain is to build a modern logistics system, and the key to building a modern logistics system is to consolidate the foundation of distribution work. As a front-line manager, the author has been engaged in tobacco business activities for a long time, and thinks that it is necessary to establish "a kind of consciousness" to build a modern logistics system at present; Strengthen the "two stresses"; Adhere to the "three standards"; Improve the "four abilities"; Ensure that five tasks are in place. Only in this way can we better consolidate cigarette distribution, further accelerate the overall promotion of sales network construction and promote the healthy, rapid and efficient development of modern logistics system. Confirming a consciousness is to establish the consciousness of "serving customers and improving efficiency". From the origin of consciousness, consciousness is the product of the development of the material world to a certain stage; From the essence of consciousness, consciousness is the reflection of objective existence in the human brain. In view of the current industry reform and the rapid development of logistics distribution centers, what should we do? First of all, we must confirm a consciousness, run through every detail of service, and take improving high-quality and efficient service as the leading idea. "Serving customers" is the main line of cigarette distribution work. It is necessary to "serve customers wholeheartedly, sincerely thank customers, treat customers sincerely, communicate with customers wholeheartedly, warmly touch customers and dedicate love to customers". In cigarette distribution, paying attention to the word "efficiency" and improving work efficiency are the premise and lifeline of optimizing distribution process. It is necessary to scientifically optimize routes, strengthen vehicle fuel consumption, maintenance and mileage supervision, and effectively reduce operating costs. First, pay attention to "training effect and process management" and comprehensively improve the quality of distribution personnel. For staff training, transfer station leaders should always insist that training is the direction of development, always take system construction as the guarantee, take training as the breakthrough, further improve the overall quality of employees, expand their knowledge, adapt to the rapid development of the industry, and actively carry out training activities through various channels. It is necessary to improve the cultural quality and business skills of employees through training to meet the needs of industry development, so as to better carry out cigarette distribution services, meet customers with high-quality and efficient service levels and enhance customer satisfaction. The second is to pay attention to "humanistic care and team building" and effectively enhance the cohesion of distribution employees. Among the core competitiveness resources of enterprises, human resources are an important factor and one of the basic driving forces of the core competitiveness of enterprises. How to effectively allocate human resources and maximize the advantages of human resources has become a topic of concern to enterprises. "Humanism" is an extremely rich concept, which is difficult to refer to accurately. "Humanism" is closely related to human value, dignity, independent personality, personality, survival and life and its significance, ideal and destiny. "Humanistic care" is simply understood by ordinary people as caring for people. Only by carrying out various beneficial online cultural activities, narrowing the distance between leaders and employees, employees and employees, retaining people through generous treatment, and condensing the vast number of distribution employees with rich corporate culture, can enterprises be connected from top to bottom and people be harmonious. Only in this way can we better implement service standardization and comprehensively promote network construction. Adhere to three standards: first, adhere to the "standardization of distribution", which is the core of distribution work. Fully implement the work standards of twelve work links before, during and after delivery, and realize standardized delivery with "scheduled delivery" as the core. Standardization is a yardstick to regulate employees' behavior and a mirror in employees' work. As a cigarette distribution service personnel, we should always keep in mind that standardization is the premise of all work, consciously learn the standardization of cigarette distribution, and run it through our daily work. The second is to adhere to the "distribution standardization", which is the key to distribution work. Fully advocate the implementation of social morality and employee professional ethics formulated by the distribution center, strictly enforce the distribution discipline, and improve the normative constraints. Third, adhere to "lean distribution", which is the focus of distribution work. Take refined management as the guarantee, strengthen details, pay attention to process control, and earnestly achieve lean distribution. In order to further optimize resource allocation, reduce logistics operation costs, actively explore lean distribution activities, carefully build a low-cost and high-efficiency distribution network, and adhere to the principle of "four elimination, four unification, four arrival, and four necessities", that is, put an end to distributing fake cigarettes, withholding cigarettes, making things difficult for customers, and using cars without permission. The business process is unified, the vehicle logo is unified, the clothing is unified, and the civilized language is unified. Timely delivery, civilized language in place, policy propaganda in place, and service standards in place. You must get off the bus first and take the initiative to greet the customers. You must send the cigarettes to the customer's counter neatly and accept them in person. You must meet the customer's rationalization requirements and help customers deal with problems and difficulties. Further straighten out the order of delivery customers. Through long-term delivery, according to the customer information, natural conditions and geographical location mastered by the delivery staff, we will further sort out customer delivery orders, optimize delivery routes, actively explore the feasibility of reducing routes, and effectively improve work efficiency. Initially, it is planned to break the original distribution route, implement flexible distribution, run the vehicles at full load to the maximum load, improve the maximum contribution rate of vehicle operation, and actively explore the principle of filling up the distribution vehicles in order, only the last vehicle is dissatisfied, and further maximize the efficiency of cigarette distribution. One is to comprehensively enhance the "service affinity" of distribution employees. In order to improve the service quality and service level, we should vigorously carry out the monthly activities of cigarette distribution service. Under the guidance of tobacco companies, combined with the evaluation of cigarette distribution style, combined with the actual situation of the department, all units spread the concept of "fine service every time" to every cigarette distribution employee, actively implement service standards, further cultivate employees' service awareness, improve employees' service ability, regularly check service quality, rectify problems in time, and enhance their service affinity. The second is to comprehensively improve the "decision-making ability" of distribution employees. More and more enterprises realize that it is much easier to make a strategy than to implement it. Sometimes you can ask a consulting company to help them when making a strategy, but the execution ability is irreplaceable by anyone else. How can we ensure that the organization has strong execution? Obviously, it is not enough to rely on a resolute leader, and the long-term solution is to establish a systematic guarantee. No matter how good the decision made by the leader is, it is useless to implement it badly. This requires us to study diligently, be brave in practice, be good at summing up, and strive to improve our decision-making ability and execution ability. Only when the execution of the whole team is strengthened can the enterprise have vitality and realize rapid, efficient and healthy development. The third is to comprehensively improve the "communication ability" of distribution employees. Communication ability is not innate, but acquired and trained. Although communication is an art of "everyone will change and have their own ingenious differences", it is not limited by time and space, but it has its unchangeable basic laws, which we must be familiar with and operate properly. Cigarette dealers face different customers every day, and the results of all irregular behaviors in the industry can be reflected in the distribution link, which requires cigarette dealers to communicate with each other from top to bottom, with leaders in time for problems found in the market, and with customers in time for superior policies, so as to realize the bridge function of reporting and downloading, accelerate the pace of cigarette network construction, and promote the harmonious and healthy development of cigarette sales network. The fourth is to comprehensively improve the "problem-solving ability" of distribution employees. In real life, you may encounter all kinds of problems at any time. At this time, the first reflection of brain thinking is "Why?" "What's the matter?" You should analyze the cause and origin of the problem from many angles and aspects, and then take different treatment methods for different problems after grasping the crux of the problem. Different customers will encounter different problems, which requires our cigarette dealers to have the ability to deal with problems, help customers solve practical problems and satisfy customers. Make sure the work is in place. First, ensure that the distribution is in place. The primary task of cigarette distribution is to deliver the cigarettes ordered by customers to customers in time accurately, timely and efficiently. In the actual delivery process, there are occasional obstacles, resulting in cigarettes not being delivered to customers, which brings a lot of inconvenience to customers. For this kind of customers, we should also do everything possible to deliver cigarettes to customers, so that customers can receive the ordered cigarettes in time, satisfy customers, supervise customers' sales, standardize customers' cigarette management and ensure the stable development of the cigarette market. The second is to ensure that the delivery service standards are in place. At present, our Xuzhou area has comprehensively explored and effectively implemented the standardization of cigarette distribution. This is the premise of standardizing cigarette distribution, the yardstick for cigarette distribution service personnel to serve customers well, and the important guarantee for improving the network construction and cigarette logistics system. The third is to ensure that the civilized language of distribution is in place. As a tobacco service industry, civilized language is very important, which embodies the unique service characteristics of tobacco and the professional ethics and cultural accomplishment of distribution service personnel. Therefore, in the process of cigarette distribution, every service staff should use civilized language, which varies from person to person and is just right, so that cigarette retailers can feel that our service is first-class service standard, thus greatly improving customer satisfaction and laying a solid foundation for building harmonious tobacco. The fourth is to ensure that the delivery discipline is in place. No matter how comprehensive the system is, if it is not implemented in place, it will be a dead letter and meaningless. This requires the tobacco delivery service personnel to strengthen the execution, so that there are arrangements at the top and implementation at the bottom, and every work link has a beginning and an end, so that the order is prohibited and the government and the people are harmonious. The fifth is to ensure that distribution safety measures are put in place. Safety work is the premise of all work, and one of the key tasks of logistics distribution is the safety of cigarette distribution. With the improvement of logistics system and the increase of delivery vehicles, it is required that the security measures of logistics distribution center must be in place.