How beauticians chat with customers can fully reflect a beautician's sales skills and words. Chatting here is mainly about what topics beauticians want to talk to customers and how to lead them out. As for which topics can be said and which can't be said, the following is for your reference. Topics that can be discussed include:

(from understanding each other's occupation and interests)

1, recent and expected future beauty trends and information;

2, skin care, makeup, fitness, weight loss and other new operating methods;

3. The matching of jewelry and clothing styles and the choice of color system;

4. Hot news about politics, economy, culture and society;

5. Beauty salons have recently launched discounts and gifts;

6. Brief introduction of the advantages and operation methods of the newly-launched products in beauty salons;

7. Various sports and leisure activities (swimming, fishing, traveling, etc.). );

8. Hobbies (books, dancing, etc. );

9. Another and most important point, which must be discussed, is professional knowledge. As a beautician, I analyze and diagnose guests' skin and provide suggestions on how to maintain it. This not only makes the guests feel that you care about her, but also achieves the purpose of promoting products.

Non-negotiable topics (taboos) are:

1. When you are not sure whether the other person is capable of answering your questions, it is better to ask fewer questions. Otherwise, when the other party can't answer, it will not only make her embarrassed, but even lose face, which will make people feel that the beautician is ignorant;

2. Avoid asking each other's private affairs. Don't ask the guests how much they earn each month, how old they are, how much they weigh, and how to use the money. Of course! The exception is that the customer is willing to tell you in the conversation, but on the principle of not asking (ask questions at the end);

3. Don't pretend to be an expert on things you don't know;

4. Don't take the shortcomings of beauty salons, failed practices or the privacy of colleagues and friends as the chat material in the business place;

5. Don't get to the bottom of it. Many sensitive words are just spoken casually by customers, and beauticians should hear them, and customers don't want to discuss or study them seriously. If the customer asks the same question repeatedly, it may mean discussing with you or asking you to know more clearly;

6. Don't brag to customers about how you enjoy life, and don't always say how beautiful and accomplished you are;

7. A topic is always repeated. Repeating the same thing can make people feel bored, trite and boring. Many women go to beauty salons, which may be their purpose, but they may want to hear what's new. We should abide by the above rules "enough is enough" and talk about something new;

8. Don't ask customers why they go to that place or do anything;

9. Don't complain (about your unfortunate experience) or to the guests.