The electric kettle doesn't work, and the general problem lies in the base of the electric kettle. When we look at the base of the electric kettle, we can see that there are two metal contacts on the base. We use toothpicks or cotton to wipe metal contact points and surrounding areas to clean up dirt. Then see if the contact point collapses, because long-term use is likely to cause poor contact at the contact point, resulting in the electric kettle not working normally.