12320 is the public health hotline, and 12320 is the national public health hotline. Recently, the situation of epidemic prevention and control is severe, and many citizens will receive calls from dispatchers. After identifying himself, the dispatcher will not ask questions unrelated to the spread of the disease, such as property.

You can call 12320 and 12320 for public health questions related to health, medical care and psychology. Remembering it can help you reduce a lot of unnecessary troubles in your life. 12320 belongs to the health public service hotline. As long as it is not manually blocked, the mobile phone system will not automatically block.

12320 service content

12320 health hotline spreads health laws, regulations and policies to the public, and popularizes health knowledge and skills, which has become an important window for spreading health policy information and health and disease prevention knowledge; Accept public complaints and reports, initially form a mechanism for expressing demands, resolving contradictions and safeguarding rights and interests, and smooth the communication channels between the government and the public.

Carrying out appointment diagnosis and treatment can alleviate the difficulty of seeing a doctor to some extent; In many public health emergencies and major health activities, it has played a prominent role in public risk communication and public opinion monitoring. The health hotline 12320 has gradually developed into a pragmatic answering line for the people, a help line for solving problems for the people, and a contact line between the government and the masses.